Communication skills: a preventive factor in Burnout syndrome in health professionals

Costa, César Leal; Agea, José Luis Díaz; González, Sonia Tirado; Rodriguez-Marı́n, Jesús; Hofstadt, Carlos J. van-der

doi:10.23938/assn.0070

Cited by 7 publications

(10 citation statements)

References 2 publications

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“…Studies conducted on health professionals and communication skills can be equated to investing in better patient care [ 16 ]. It has also been observed that good communication skills are fundamental for preventing the burnout syndrome found in health professionals [ 17 , 18 , 19 , 20 ]. Furthermore, communication failures are the leading cause of inadvertent patient harm [ 21 ].…”

Section: Introductionmentioning

confidence: 99%

How Did the Pandemic Affect Communication in Clinical Settings? A Qualitative Study with Critical and Emergency Care Nurses

et al. 2022

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The objective of the present study was to determine the subjective impact of the pandemic due to COVID-19 on communication, as perceived by nurses working at emergency services and Intensive Care Units at various hospitals in the Region of Murcia (Spain). A qualitative study was conducted based on the content analysis of 12 semi-structured individual interviews. The participant recruitment process was performed through a snowball sampling technique. Four main dimensions, eleven categories, and two sub-categories were obtained: (1) communication (communicative expressions, both verbal and non-verbal-, and limitations); (2) emotional aspects (positive, negative); (3) overload (first wave, second wave, and third wave); and (4) relationships (health professionals–patients, healthcare professionals, patients–family, and family–health professionals). The main findings of the study show that communication was slightly affected during the pandemic, especially the non-verbal kind, with verbal communication maintained and, in some occasions, strengthened. The lack of training in communication skills and its influence on the management of difficult periods was another important finding. Communication in general deteriorated during the pandemic, especially during the initial waves. Non-verbal communication was more affected due to the use of Personal Protective Equipment and the initial fear of infection, with this finding strongly observed in departments such as emergencies or critical care. The nurses who were interviewed underlined negative emotional aspects associated with a deficit in communication. The positive aspects described were associated with the creation of mutual support spaces and the group cohesion of the work teams during the pandemic. As an implication for current and future clinical practice, we recommend a coordinated institutional response to mitigate the potential emotional effects on workers by designing appropriate communication and emotional expression protocols.

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Section: Introductionmentioning

confidence: 99%

How Did the Pandemic Affect Communication in Clinical Settings? A Qualitative Study with Critical and Emergency Care Nurses

et al. 2022

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“…Researchers agree that humanization is related with more effective and assertive communication [ 10 , 22 – 24 ] and recent studies have revealed that burnout impedes humanization in care [ 3 , 32 ]. Therefore, as over 30% had lower levels in humanization, it would be advisable to improve humanization and communication in nurses to reduce burnout [ 31 , 44 ] for a review of humanization in care.…”

Section: Discussionmentioning

confidence: 99%

“…However, with regard to an inappropriate communication between healthcare professionals, it could generate confusion and loss of confidence among team members even in addition to stress, job dissatisfaction and emotional exhaustion [ 27 – 29 ]. Training in communication skills is an effective way of reducing burnout among nurses and improving job satisfaction [ 30 , 31 ].…”

Section: Introductionmentioning

confidence: 99%

Communication and humanization of care: Effects over burnout on nurses

et al. 2021

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Background Healthcare professionals may have certain psychological characteristics which contribute to increasing the quality of their professional performance. Objective Study the effect that humanization of care and communication have on the burnout syndrome in nursing personal. Methods The sample included a total of 330 Spanish nurses. Analytical instruments used were the Health Professional’s Humanization Scale (HUMAS), Communication Styles Inventory Revised (CSI-R) and Brief Burnout Questionnaire Revised (CBB-R). Results Two broad nursing profiles could be differentiated by their level of humanization (those with scores over the mean and those with scores below it in optimistic disposition, openness to sociability, emotional understanding, self-efficacy, and affection), where the largest group had the high scores. A communication repertoire based on verbal aggressiveness impacted indirectly on the effect of humanization on burnout, mainly in the personal impact component. We observed the relation of humanization profiles in nursing staff with the job dissatisfaction and burnout components. Besides that, some communication styles, verbal aggressiveness and questioningness, have an indirect effect on the relationship between humanization profiles and job dissatisfaction. Conclusions The results on the relationship between communication styles and burnout, and the mediator effect of communication styles on the relationship between humanization of care and burnout in nursing personnel are discussed.

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“…Basado en este criterio tenemos el estudio realizado por Gomero, Palomino, Ruíz, & Yesán (2005) con resultados importantes en la segunda subescala, que afirma de manera concluyente la presencia del síndrome en el personal; cabe mencionar que dicho estudio fue realizado en una institución privada, con un ambiente laboral distinto al de una institución del estado que se caracteriza por una mayor afluencia de pacientes, repercutiendo en la forma de atención y en la subescala de despersonalización (Mendoza, 2014). Leal et al (2015) encontró valores altos en la subescala de realización personal en profesionales de salud especialistas que difiere del presente estudio debido a que por razones laborales y/o familiares muchos de los profesionales de este establecimiento no pudieron continuar estudios de especialización afectando su sentimiento de realización personal (Arias & Muñoz, 2016;Rojas et al, 2016). Miranda, Monzalvo, Hernández, & Ocampo (2016) evaluó personal de salud en una institución privada, donde la subescala de realización personal también presentó niveles bajos, en las otras subescalas los valores fueron altos.…”

Section: Discusionesunclassified

“…El deterioro en el desempeño laboral del profesional de salud está determinado por condiciones individuales y organizacionales se manifiesta a través de la disminución en el logro de las metas inherentes a su puesto de trabajo (Castillo et al, 2015); ausentismos, irritabilidad, baja motivación, maltrato hacia los pacientes y malas relaciones con sus compañeros; ocasionando costos adicionales a las instituciones de salud (Contreras et al, 2015;Leal et al, 2015;Vivanco et al, 2018).…”

Section: Introductionunclassified

Síndrome de Burnout y desempeño laboral en el personal de salud

Lauracio

2020

Rev. Innova Educ.

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Los profesionales de salud son los más vulnerables a factores que desencadenan estrés laboral asociado al síndrome de Burnout, que suele afectar a su desempeño laboral y a la calidad de su atención, ocasionando frecuentes reclamos por parte de los usuarios, en particular en el primer nivel de atención del sistema de salud. Objetivo: Identificar la presencia del síndrome de Burnout en sus 3 dimensiones: agotamiento emocional, despersonalización, realización personal, identificar el nivel de desempeño laboral en sus cuatro escalas: calidad técnica y atención médica, capacitación y educación continua, productividad, aptitudes; y establecer si hay relación entre el síndrome de Burnout y el desempeño laboral en el personal de salud del Centro de Salud Vallecito I-3, Puno (Perú). Método: Descriptivo-correlacional, la muestra estuvo constituida por el total de trabajadores del establecimiento de salud. Los instrumentos fueron el test Maslach Burnout Inventory y el cuestionario de autoevaluación del desempeño laboral. Resultados: Síndrome de Burnout 7.09 en una escala de 1 a 10 (s=2.32), desempeño laboral 35.71 en una escala de 0 a 40 (s = 0.81), no existe correlación entre ambas variables (r=0.063). Conclusión: Se concluye que el síndrome de Burnout es de nivel medio, el desempeño laboral es alto y que no se establece relación entre el síndrome de Burnout y el desempeño laboral del personal de salud.

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Communication skills: a preventive factor in Burnout syndrome in health professionals

Cited by 7 publications

References 2 publications

How Did the Pandemic Affect Communication in Clinical Settings? A Qualitative Study with Critical and Emergency Care Nurses

How Did the Pandemic Affect Communication in Clinical Settings? A Qualitative Study with Critical and Emergency Care Nurses

Communication and humanization of care: Effects over burnout on nurses

Síndrome de Burnout y desempeño laboral en el personal de salud

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