Communication breakdowns during business process change projects – Insights from a sociotechnical case study

Saxena, Deepak; McDonagh, Joe

doi:10.1016/j.ijproman.2021.11.011

Cited by 11 publications

(8 citation statements)

References 44 publications

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“…school planning. Trist (1981) first presented three sociotechnical system levels to describe such systems (Saxena & McDonagh, 2022); macrosocial system, organizational system and work system. Work system is where the activities are performed and typically intend a single face-to-face group supported by management and specialists (Trist, 1981).…”

Section: Table Of Contentmentioning

confidence: 99%

Development of AI-tools for making sense of future complex intelligent systems

Särner

2024

Linköping Studies in Science and Technology. Licentiate Thesis

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Artificial intelligence (AI) is increasingly introduced into many systems that modern society rely on and is often portrayed as a savior that can contribute to finding solutions to societal challenges e.g., social, and ecological sustainability. Many of these systems can be classified as complex systems, with interdependencies, emergent behaviors and a diversity of actors involved. As AI is increasingly introduced into these systems, we witness a transformation from complex systems into complex intelligent systems. At the same time caution is invoked toward the risks of AI regarding e.g., biases and loss of control as more tasks are transferred to AI. Hence, the introduction of AI into complex systems is associated with uncertainties around management of AI initiatives and their influence on future systems. Challenges like this can affect many different functions and professions and thus need to be understood collectively.My PhD journey started after a long period away from academia and although I have not finished yet, this thesis is a big milestone on the way. The road has been marked by challenges to master new contexts, but also by the overcoming of them, successes, new experiences and friendships. All for which I am glad that I took the leap and that I got to experience. On this journey I have felt grateful to many.First, I would like to thank my main supervisor, Anna, for all the support to reach this milestone in my doctoral studies. I have appreciated your positive energy, the support in challenging periods and cheering of my successes. Without your support this thesis would not have been possible. I would also like to thank my co-supervisors, Sanne and Nicolette, for all the constructive feedback on my work. My gratitude also goes to Petra Bosch-Sijtsema for the valuable feedback at my pre-licentiate seminar that has greatly helped me to improve this thesis. Thanks also to the entire Nicer research group, directed by Nicolette and Gunnar, for all the intriguing seminars and discussions. To PapersThe papers associated with this thesis have been removed for copyright reasons. For more details about these see:

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Section: Table Of Contentmentioning

confidence: 99%

Development of AI-tools for making sense of future complex intelligent systems

Särner

2024

Linköping Studies in Science and Technology. Licentiate Thesis

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“…Three causes are directly related to communication: changes in the requirements of a public call for books (Cause 1), communication between FNDE, UFAL, and other stakeholders (Cause 2), and communication with publishers (Cause 3). For all causes, communication failures negatively influence the project's success, resulting in a lack of clarity [30]. Communication failures are also usually related to the inadequate use of communication technologies.…”

Section: Communicationmentioning

confidence: 99%

Towards Digital Transformation of the Validation and Triage Process of Textbooks in the Brazilian Educational Policy

et al. 2023

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One factor that impacts the quality of Brazilian education is the quality of books and other didactic materials freely distributed throughout the country to public schools, thanks to the Brazilian National Textbook Program. The current evaluation process may take at least two years to complete, involving hundreds of people, and the final result may impact the entire educational system. One of the first activities of the process is to validate and triage the editorial quality attributes of textbooks. However, the validation and triage process needs improvement, considering the gradual expansion of the quantity and variety of materials that currently affect it. This generates risks of reduced quality and timely deliveries. This paper provides a comprehensive critical analysis of the validation and triage process based on the Policy Design Arc framework of Harvard’s Kennedy School of Government. We identified causes that affect the quality of deliveries and the time required to conclude tasks. We also propose a theory of change for digital transformation, defining strategies to address the causes of problems, outputs, outcomes, and impacts. Therefore, we have gradually implemented our theory of change in the validation and triage process.

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“…Management is carried out by the website loader. The website is created with a CMS (content management system) or framework or professionally programmed by yourself (Saxena & McDonagh, 2021).The website that has been created is then optimized through SEO (search engine optimization) to increase the ranking of the website so that it makes it easier for search engines (search engines) such as Google, Yahoo, or other search engines to find the page/website and place it on the first page. search engine with keywords specified by the user (Sun, 2022).…”

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confidence: 99%

Digital marketing model on Hospitality business’s social media

Carla Puspita,

Prayudi,

Arief Sosiawan

2024

J. Commun.

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The increasing growth of hotels from year to year has resulted in increasingly tight competition in the hotel business in Yogyakarta. In order to win competitive business competition, Indoluxe Hotel Jogjakarta carries out digital marketing through social media in its promotional activities. Social media in the current digital era has no doubt about its existence and has an important role in building relationships between hotels and customers. The aim of this research is to find a digital marketing model on Indoluxe Hotel Jogjakarta social media. The method used in this research uses a qualitative approach by collecting data through interviews, documents and analysis on Indoluxe Hotel Jogjakarta social media. The object of this research is Indoluxe Hotel Jogjakarta's social media with the research subject being the sales & marketing department which manages Indoluxe Hotel Jogjakarta's social media. Overall, digital marketing on social media that has been carried out by Indoluxe Hotel Jogjakarta has implemented the right steps. This can be seen from the results of analysis and evaluation using Forrester's 5I model so that hotels can find out whether the social media they run has an impact on business or vice versa. The results of this research found a digital marketing model on Indoluxe Hotel Jogjakarta social media by dividing the model into three aspects, namely planning, action and involvement. Planning phase to build brand, product and service awareness. The action phase is the stage where the brand, in this case the Indoluxe Hotel Jogjakarta, can interact with customers. Lastly, namely engagement where Indoluxe Hotel Jogjakarta maintains relationships to create customer loyalty.

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Communication breakdowns during business process change projects – Insights from a sociotechnical case study

Cited by 11 publications

References 44 publications

Development of AI-tools for making sense of future complex intelligent systems

Development of AI-tools for making sense of future complex intelligent systems

Towards Digital Transformation of the Validation and Triage Process of Textbooks in the Brazilian Educational Policy

Digital marketing model on Hospitality business’s social media

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