“…Indeed, as revealed by Cohen, Mamakou and Karatzimas (2017), the citizen usage of popular reports is limited, although internet and information technologies could improve this use for accountability purposes and encourage the democratic participation of citizens. Accordingly, it is essential to make the reports accessible in government websites in order to increase their openness to an external audience and, in addition, improve citizens' trust in governments (Groff & Pitman, 2004;Lourenço, 2015;Biancone et al, 2018). Furthermore, to encourage citizen use of popular reports, it is essential that these documents have a high readability level and as a consequence, they need to be written in an accessible style, as well as being visually attractive (Marsh et al, 2004;Yusuf & Jordan, 2012).…”