Combining Circulation and Reference Functions at One Desk

Naismith, Rachael

doi:10.1300/j204v02n03_02

Cited by 8 publications

(3 citation statements)

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“…Accordingly, when all public-facing services are located at the same location and users have one identifiable desk to go for help, whatever their need, the results are positive for both library staff and patrons (Flanagan & Horowitz, 2000;Naismith, 2004;Panella & Dunn, 2015).…”

Section: Structural and Budgetarymentioning

confidence: 99%

“…Similarly, while some libraries blend traditionally distinct public-facing service areas such as circulation or access services and reference into one service point (Crane & Pavy, 2008;Jones & Zou, 2009;Naismith, 2004), others make different decisions about which units should merge. At the University of Arizona, the Information Commons Desk includes reference, circulation, information referral, photocopy services, and technology assistance and support (Bracke et al, 2007;Bracke, Chinnaswamy, & Kline, 2008).…”

Section: Introductionmentioning

confidence: 99%

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Single service points in libraries: A review

Frederiksen

Wilkinson

2016

Journal of Access Services

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As libraries of all types and sizes continue to re-envision themselves to remain relevant in a rapidly changing information landscape, the single service point is visible evidence of this effort. In a complex environment, combining formerly disparate functional or service units is for many libraries both an innovative and effective way to manage resources and services. It is the intent of this overview to look beyond these issues to find similarities in theme and application that may be useful for those considering implementation of a one-stop model.

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Section: Structural and Budgetarymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Single service points in libraries: A review

Frederiksen

Wilkinson

2016

Journal of Access Services

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“…Naismith (2004) reviews survey results showing that many smaller libraries have co-located services at a single desk, but most libraries have not integrated the services and still offer segregated circulation and reference services. In the few articles found that describe large academic libraries that have combined service desks, it is not the main library with the combined service point, but a branch library.…”

Section: Literature Reviewmentioning

confidence: 99%

Change is Coming: A Combined Services Area Project

Wang

Henson

2011

Science & Technology Libraries

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Many academic libraries are following the trend of combining reference and access services at a single service location. Here at the Georgia Institute of Technology Library and Information Center, we are working on a Combined Services Area Project to transform current service points into a one-stop-shop area that offers reference, circulation, and technology support services. This article details the processes involved in planning and implementing an integrated services desk, outlines the benefits and challenges discovered in the process, and sets the framework for developing a collaborative service model.

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Beyond Circulation: The Evolution of Access Services and Its Relationship to Reference Librarianship

Su¹

2008

The Reference Librarian

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Combining Circulation and Reference Functions at One Desk

Cited by 8 publications

References 0 publications

Single service points in libraries: A review

Single service points in libraries: A review

Change is Coming: A Combined Services Area Project

Beyond Circulation: The Evolution of Access Services and Its Relationship to Reference Librarianship

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