Beyond Circulation: The Evolution of Access Services and Its Relationship to Reference Librarianship

Role Reinvention, Structural Defense, or Resigned Surrender: Institutional Approaches to Technological Change and Reference Librarianship

“…In sum, data from the NCES/ALS and IMLS/PLS as well as the librarianship literature over the past decade and a half suggest that the work of reference librarians has been greatly transformed in the wake of technological changes that have placed substantial electronic and digital information resources at the fingertips of patrons. Mila Su [47] has suggested that similar technological changes in circulation, including self check-out and user-generated renewals, might prime the pump for organizational restructuring in libraries, including merging circulation with reference.…”

Interlibrary Loan From a Distance Learning Perspective: Trying a Hybrid Position

“…As Su (2008) points out, most user interaction in ILL offices occurs electronically or by phone. Face-to face outreach, then, can seem to lie outside of the typical ILL duties.…”