Collaborative Governance Matters to E-Government Interoperability

Chatfield, Akemi Takeoka; Alanazi, Jazem Mutared

doi:10.4018/ijpada.2015070102

Cited by 18 publications

(4 citation statements)

References 50 publications

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“…The statistics indicate the significant increase in the number of countries that provide e-government practices. Improving the transparency and accountability of the government institutions is one of the triggers for e-government projects (Chatfield and AlAnazi, 2015;Kaya et al, 2020). "Unlike traditional services, e-government services are not constrained by distance and opening hours, and therefore deliver convenience" (Kumar et al, 2017, p. 300).…”

Section: Literature Reviewmentioning

confidence: 99%

Qualitative analysis to determine decision-makers’ attitudes towards e-government services in a De-Facto state

Kaya

Sağsan²,

Medeni

et al. 2020

JICES

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Purpose The manner in which people, businesses and governments perform is changing because of the spread of technology. Digitalization of governments can be considered a necessity as we are now entering the era of the Internet-of-Things. The advantages and disadvantages of electronic governments have been examined in several research studies. This study aims to examine the attitudes of decision-makers towards e-government. The research aims are as follows: to determine the problems related with e-government usage, to establish the factors which decrease the usage of e-government services and to propose recommendations for the effective application of e-government practices. Design/methodology/approach Qualitative research has been used for the study. Participants were chosen by the snowball sampling method, and face-to-face in-depth interviews were conducted with all decision-makers. In-depth interviews are more efficient and enable the acquisition of better qualitative information, in-depth knowledge and statistics, as the distance between the interviewer and interviewee is reduced (Stokes and Bergin, 2006). Questions asked can be categorized under two sections, where the questions in the first section are related to the decision-maker’s management style/managerial proposition, and in the second section, technological questions are asked in terms of the preferred communication method and the decision-makers’ attitudes towards e-government practices. Findings Decision-makers perceive electronic government to be important, while the level of importance is observed to be different among the decision-makers. Chronic problems exist in many countries, such as nepotism, where the decision-makers have conflicting arguments about e-government and the resulting effect on nepotism. Furthermore, the study also indicates that decision-makers are aware of the importance of mobile government, although they acknowledge that more time is required, as their country is still developing. Electronic voting is also perceived to be important, although the decision-makers believe that security and privacy issues need to be solved before related projects can be initiated. Originality/value This research can be a benchmark study for the decision-makers of small island developing states by means of e-government. The impediments preventing the effective application of e-government practices are also discussed in the study. This study will be useful to highlight the triggers and obstacles for e-government development in the context of a developing country. Internet penetration has increased significantly since the 2000s, and therefore, decision-makers need to consider the shift in citizens’ behaviour, such as the high usage of smartphones and the emergence of the Internet-of-Things (Kaya and Bicen, 2016; Kumar et al., 2017).

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Section: Literature Reviewmentioning

confidence: 99%

Qualitative analysis to determine decision-makers’ attitudes towards e-government services in a De-Facto state

Kaya

Sağsan²,

Medeni

et al. 2020

JICES

View full text Add to dashboard Cite

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“…E-government enhances governance which helps improve accountability and transparency. Benefits embedded in e-government are the main reasons which encourage governments to participate in e-services scheme developments (Chatfield & Alanazi, 2015;Chen, Jubilado, Capistrano, & Yen, 2015). E-government introduces the new IT system to automatically process the tradition of public services or add new channels to online.…”

Section: Introductionmentioning

confidence: 99%

Ascendants That Influence the Adoption of E-government Services among Citizen of Pakistan

Hammad

Ahmad

Sikander

et al. 2019

BER

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In this research study, the author seeks to discover the predecessors of e-government services adoption among the citizen of Pakistan. To study the e-government adoption, researcher integrates extended TAM and theory of planned behaviour. Cross-sectional research technique was used and in total data was collected from 240 citizens of Pakistan. Results depict that facilitating conditions, performance expectancy, effort expectancy positively impact the citizen attitude towards adoption of e-government facilities. As well as, facilitating conditions as a positive impact on society and individual computer self-efficacy which helps in building citizen attitude.Furthermore, the researcher studies the impact of government trust as a moderator to test the relationship between attitude and adoption of e-government services. Results show that government trust dampens down the relationship between attitude and e-government adoption. To the conclude results SEM technique was used using AMOS-21.

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“…Fourtly, accountability refers to the responsibility of government officials and institutions to answer for their actions and decisions. It involves establishing clear lines of responsibility, ensuring that decision-makers are held responsible for their actions, and providing mechanisms for citizens to hold the government accountable (Chatfield and AlAnazi, 2015). Thus, factors such as the rule of law, human rights protection, and public participation can also contribute to a comprehensive assessment of the quality of governance (Chu et al, 2022).…”

Section: Towards a Comprehensive Evaluation Frameworkmentioning

confidence: 99%

An Evaluation Framework for the Impact of Digitalization on the Quality of Governance

Darusalam,

Janssen,

Said

et al. 2023

International Journal of Public Administration in the Digital Age

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The goal is to develop an evaluation framework for the quality of governance (QoG) and to evaluate the impact of government digitalization on the QoG for Indonesia. The study develops an evaluation framework to determine the impact of digitalization on the QoG. Data were collected to test the framework in practice by interviewing 10 state apparati and organizing small-group discussions. The manual process of the state government officers' selection in Indonesia is considered very poor and vulnerable to corruption, collusion, and nepotism. The interviewees agreed that digitalization resulted in improved transparency and QoG. Overall, information digitalization has a dual impact as it led to improving service quality, transparency, and government accountability, but it did not result in less corruption, collusion, and nepotism. The findings suggest that digitalizing needs to be complemented by introducing checks and controls to reduce these problems. An evaluation framework offers important insights for digitalization and helps to identify opportunities to improve the QoG further.

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Collaborative Governance Matters to E-Government Interoperability

Cited by 18 publications

References 50 publications

Qualitative analysis to determine decision-makers’ attitudes towards e-government services in a De-Facto state

Qualitative analysis to determine decision-makers’ attitudes towards e-government services in a De-Facto state

Ascendants That Influence the Adoption of E-government Services among Citizen of Pakistan

An Evaluation Framework for the Impact of Digitalization on the Quality of Governance

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