Collaborative commerce in tourism: implications for research and industry

Σιγάλα, Μαριάννα

doi:10.1080/13683500.2014.982522

Cited by 223 publications

(136 citation statements)

References 11 publications

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“…A multitude of drivers have pushed sharing as one of the mainstream practices in many aspects of tourism and hospitality today. Visitors are in pursuit of better value for money, sustainable tourism products, and authentic tourism experience (Forno and Garibaldi, 2015;Sigala, 2015). A recent study of Tussyadiah and Pesonen (2015) based on USA and Finnish travellers points out that peer-to-peer accommodation significantly changes travel patterns by reducing accommodation costs and providing meaningful social encounters with locals.…”

Section: Sharing Economy In Tourism and Hospitalitymentioning

confidence: 97%

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Sharing economy: A review and agenda for future research

Cheng

2016

International Journal of Hospitality Management

686

464

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Section: Sharing Economy In Tourism and Hospitalitymentioning

confidence: 97%

“…tour guides) (Sigala, 2015). A multitude of drivers have pushed sharing as one of the mainstream practices in many aspects of tourism and hospitality today.…”

Section: Sharing Economy In Tourism and Hospitalitymentioning

confidence: 99%

Sharing economy: A review and agenda for future research

Cheng

2016

International Journal of Hospitality Management

686

464

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“…Over the past few years, the sharing economy has developed quite rapidly in different ways, from free to commercial, amateur to professional, and local to global (Shuford, 2015). In the tourism and hospitality sector the rise of the sharing economy is particularly evident (Ert et al, 2016;Heo, 2016;Richard and Cleveland, 2016) and it is predicted that the challenges and changes for traditional hospitality and hospitality in general will be significant in the foreseeable future (Cheng, 2016;Guttentag, 2015;Oskam and Boswijk, 2016;Richard and Cleveland, 2016;Sigala, 2014). …”

Section: Introductionmentioning

confidence: 99%

Unraveling the diverse nature of service quality in a sharing economy

Priporas

Stylos

Rahimi

et al. 2017

Int J Contemp Hospitality Mngt

171

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Purpose-This study investigates customers' perceptions of the service quality facets of Airbnb accommodation using social exchange theory as a suitable conceptual framework to explain aspects of interactivity between guests and hosts.Design/methodology/approach-A self-administered questionnaire consisting of 25 accommodation-specific service quality attributes, structured according to Akbaba's (2006) measurement scale and based on the service quality hierarchical conceptualization described by Brady and Cronin (2001) and Cronin and Taylor (1992), was distributed to Airbnb international guests visiting Phuket, Thailand. The sample was chosen through a two-stage sampling process and the PLS-SEM technique was used for data analysis. Findings-The results showed that convenience and assurance are critical contributors to the measurement of service quality in remote Airbnb lodgings. The findings further revealed that Airbnb guests are mainly interested in lodgings which have access to certain tourist sights, and in 2 easily accessible information and efficient resolution of problems during their stay. We also found that guests greatly value the convenience and flexibility offered by Airbnb, and that they particularly appreciate the warm hospitality provided by the hosts. Finally, Airbnb guests have very low expectations of the amenities and services available at the lodgings.Research limitations/implications-Airbnb is one of the most well-known examples of hospitality in the sharing economy and results cannot be generalized to similar accommodation providers in sharing economies. Despite the appropriateness of using the measurement tool provided by Akbaba (2006), it is only one option among others for measuring service quality.Practical implications-The current study can assist hosts in gaining better knowledge of guests' decision making processes and in designing effective marketing strategies by focusing on guests' requirements in terms of service quality. The effective use of competitive strengths and the prioritization of business resources would potentially enhance guests' positive experiences at the accommodation and at the destination.Originality/value-Limited numbers of studies have focused on the sharing economy and hospitality and in particular on Airbnb and this is the first study with a focus on service quality issues in terms of Airbnb accommodation.

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“…As inovações relacionadas à tecnologia Internet redesenharam profundamente a estrutura da indústria do turismo, a natureza dos produtos turísticos e experiências, a competitividade e o processo de criar valor no turismo (Sigala, 2014). Os avanços na tecnologia permitiram a difusão do e-commerce e, dessa forma, portais online de vendas de passagens aéreas e reservas em hotéis foram viabilizados, além da difusão das redes sociais para uso dos viajantes e seus impactos na cocriação de valor e no eletronic Word-ofMouth (e-WOM) 4 .…”

Section: Conhecimento E Sinergia Como Indutores Da Inovação Regional unclassified

Conhecimento e sinergia como indutores da inovação regional em turismo: o caso do Observatório do Turismo no Distrito Federal (Brasil)

Souza

Pena

Moesch

2017

RBTUR

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Conhecimento e sinergia como indutores da inovação regional em turismo: o caso do Observatório do Turismo no Distrito Federal (Brasil) Knowledge and synergy as inductors of regional innovation in tourism: the case of the Observatory for Tourism at Federal District (Brazil) El conocimiento y la sinergia como inductores de la innovación regional en el turismo: el caso del Observatorio de turismo en el Distrito Federal (Brasil) Resumo: O turismo é o lugar da inovação. A razão desta frase pragmática tem origem na multiplicidade de cenários competitivos que contextualizam empresas e destinos turísticos. A partir dos atuais paradigmas da competitividade, da satisfação e fidelização dos turistas e da oferta de experiências de valor, observa-se uma panó-plia de inovações as quais desempenham um papel estratégico na gestão de destinos turísticos. Neste domínio, este artigo tem como objetivo realizar uma discussão sobre o tema inovação territorial em turismo com ênfase na troca de conhecimento e sinergia entre os envolvidos pela atividade turística. A metodologia utilizada consistiu na realização de uma análise da literatura sobre os temas inovação em turismo e inovação regional em turismo, utilizando, também, a abordagem qualitativa do estudo de caso acerca da implementação do Observatório do Turismo no Distrito Federal (Brasil) como prática de governança nesta região. Os resultados mostram que a participação do poder público e de instituições de ensino, além da cooperação entre os demais envolvidos por este desenho de governança, foram fatores chaves para a criação de uma plataforma inovadora para a gestão do turismo no destino. Palavras

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Collaborative commerce in tourism: implications for research and industry

Cited by 223 publications

References 11 publications

Sharing economy: A review and agenda for future research

Sharing economy: A review and agenda for future research

Unraveling the diverse nature of service quality in a sharing economy

Conhecimento e sinergia como indutores da inovação regional em turismo: o caso do Observatório do Turismo no Distrito Federal (Brasil)

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