Collaboration on technological innovation in Danish fashion chains: A network perspective

Tambo, Torben

doi:10.1016/j.jretconser.2014.02.016

Cited by 24 publications

(12 citation statements)

References 61 publications

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“…However, to date, scanty attention has been paid to innovation in the field of commercial distribution because it belongs to the service sector and so does not produce new or technically improved products (Quinn et al, 2013). Moreover, contingency theory could contribute to explaining not technological innovation as such, but the evolving nature of organisational structures for accomplishing innovation in retailing (Tambo, 2014).…”

Section: Introductionmentioning

confidence: 99%

Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing

Ruiz‐Molina

Saura

Francés

2017

JSM

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Purpose This work aims to attempt an in-depth study of the link between relationship benefits and store loyalty, examining the moderating role of the retailer’s degree of innovation in these relations. Design/methodology/approach An equations model has been contrasted based on 820 valid individual structured questionnaires administered to consumers of 13 trade names in four retail distribution sectors (food, textile, electronics and household goods). Findings The results provide evidence of the positive influence of relationship benefits on store loyalty and in particular the benefits stemming from trust. The links between social and special treatment benefits in relation to loyalty are, however, significantly stronger in the less innovative establishments. Research limitations/implications This paper provides evidence of the moderating role of innovation on the relationship between social benefits and special treatment benefits and loyalty. Practical implications Technology may be used as a differentiation tool. The retailer should concentrate its investments on information and communications technology solutions that contribute to enhance the customer experience at the point of sale without neglecting the social dimension to increase the benefits of trust and ultimately, customer loyalty. Originality/value The paper provides an in-depth examination of the retail innovation variable which is scarcely analysed in the literature, offering support for the idea that innovation at the point of sale plays a moderating role in the links between relational benefits and customer loyalty.

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Section: Introductionmentioning

confidence: 99%

Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing

Ruiz‐Molina

Saura

Francés

2017

JSM

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“…Hence, our study involves a multiple-case analysis, including eight cases from the fashion retail industry. This industry is characterized by a large innovative force mainly devoted to the improvement of supply chain management or electronic/mobile channel for selling (Moon and Ngai, 2008;Ha and Stoel, 2010;Blazquez, 2014;Tambo, 2014), while the technological innovations within physical points of sale for improving the service or creating new shopping experience is still limited. The paper is structures as follows.…”

Section: Introductionmentioning

confidence: 99%

Benefits and risks associated with time choice of innovating in retail settings

Pantano

2016

International Journal of Retail &Amp; Distribution Management

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Purpose – The innovation success requires a deep understanding of risks and benefits of the process, as well as of the best moment for innovating. The purpose of this paper is to explore the current retailers’ choice of innovating in terms of being the first innovator imitating competitors’ innovations, by declining the benefits and risks associated with the both strategies. Design/methodology/approach – Building on qualitative data from retail industry, with emphasis on fashion (including clothes, jewelry, and accessories), the investigation provides an empirical contribution to the emerging area on innovation management in retailing through its in-depth investigation of the strategies of eight case retailers who introduced technological innovations in the last three years, and by mapping the patterns between strategy and outcomes. Findings – The analysis revealed how pioneers and followers acted their strategies for achieving benefits and reducing the encountered risks. In particular, findings identify to what extend pioneers act according the technology push and followers according to the demand pull. Originality/value – The research starts from the definition of the time choice of innovating, and the subsequent choice of being the first innovation adopter or the imitator. The insights support scholarly exploration of innovation management by offering a new marketing management perspective, and providing practitioners with a better understanding on the time choice for innovating in retailing and also in broader empirical settings.

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“…Companies selling products, and possibly also producing these goods, have seen service as one potential path for growth (Kindström, 2010; Jacob and Ulaga, 2008). Developing products with the inclusion of services has several dimensions, such as the process of developing services (Kindström and Kowalkowski, 2009), quality and loyalty (Lin et al , 2015) and collaboration within networks together with technological development (Tambo, 2014). The transition towards a business model including more services requires an organisation that can drive change, including a governance structure to combine assets and reconfigure these resources (Teece, 2010).…”

Section: Business Model Innovation Sustainability and Product‒service Systemmentioning

confidence: 99%

Business model development for sustainable apparel consumption

Holtström

Bjellerup

Eriksson

2019

JSMA

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Purpose The purpose of this paper is to identify key aspects of business model development for sustainable apparel consumption, as actors show an increasing interest in product‒service systems. This purpose should be seen from a retailers’ perspective so as to develop sustainable solutions for long-term survival in the apparel industry when meeting consumer preferences for fashion as well as an increasing interest in consuming less. Further, this is from a perspective in an economy where sharing and circularity are potential drivers for changing consumer patterns. Design/methodology/approach The study is based on the apparel retailer Houdini Sportswear and its business model development from a traditional model of selling sportswear to a more future-oriented model where sustainability is more salient. The data for analysis were collected through interviews with employees within the studied company. The interviews have been guided by overarching themes covering relevant areas of interest for this study. Findings Overall, the paper shows how sustainability can be included in strategic development, from product idea, product development, production and sales/rental to repair, reuse and finally recycling. The paper also highlights potential obstacles in a developed business model with increased sustainability, including technological platforms, distribution networks for collecting and returning products and consumer consumption preferences. There are a few intertwined factors to be considered on different societal levels to achieve long-term success. Originality/value This study contributes an increased understanding of how more sustainable solutions can be included when developing business models. While the manufacture, distribution and consumption of clothes have an impact on the environment, some retailers and producers want to reduce this environmental impact. One alternative is to change the way clothes are consumed, to include more sharing and circularity.

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Collaboration on technological innovation in Danish fashion chains: A network perspective

Cited by 24 publications

References 61 publications

Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing

Innovation as a key to strengthen the effect of relationship benefits on loyalty in retailing

Benefits and risks associated with time choice of innovating in retail settings

Business model development for sustainable apparel consumption

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