Cognitive Speed, Attention &amp; Working Memory in Female BPO Employees Exposed to Regular Shifts

Shwetha, Bijavara; Sudhakar, H. H.

doi:10.5958/j.2320-608x.1.2.029

Cited by 3 publications

(5 citation statements)

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“…In total, 18 studies were included in our meta-analysis resulting in an overall total of 37 effect sizes for the different neurobehavioural outcomes 27–44. Year of publication ranged from 2005 to 2020, achieving a total sample of n=18 802 participants with a mean age of 35.75 (SD 7.03) years.…”

Section: Resultsmentioning

confidence: 99%

“…In total, 18 studies were included in our meta-analysis resulting in an overall total of 37 effect sizes for the different neurobehavioural outcomes. [27][28][29][30][31][32][33][34][35][36][37][38][39][40][41][42][43][44] ) did not report any information. Overall, the quality of the included publications was considered fair, primarily due to the lack of appropriate justification of samples and reported statistical information.…”

Section: Study Characteristicsmentioning

confidence: 99%

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Neurocognitive impairment in night and shift workers: a meta-analysis of observational studies

2022

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ObjectiveShift work is an essential element of modern labour, ensuring ideal conditions of service for today’s economy and society. Despite the beneficial properties, its impact on the neurobehavioural performance of exposed subjects remains controversial. This meta-analysis aimed to provide the first summarising effects regarding the association between shift work exposure and different cognitive functions.MethodsA literature search was performed using the databases PubMed, PsyINFO, PsyARTICLES, MedLine, PsycNET and Scopus including eligible studies up to April 2021 that compared shift workers with non-shift workers regarding neurobehavioural performance tests. We carried out a random-effects model using Hedges’ g as a meta-analytical effect size with a restricted likelihood estimator to summarise the mean differences between the exposure group and controls. Positive effect sizes indicate higher performance for non-shift workers. The heterogeneity of effect sizes was addressed by sensitivity analysis using funnel plots, Egger’s tests, p-curve analysis, meta-regressions and subgroup analysis.ResultsWe included 18 studies resulting in a total sample of 18 802 participants and 37 effect sizes concerning six different neurobehavioural outcomes. Our results showed significantly worse performance in shift workers compared with non-shift workers in the following cognitive functions with g (95% CI): processing speed 0.16 (0.02 to 0.30), working memory 0.28 (0.51 to 0.50), psychomotor vigilance 0.21 (0.05 to 0.37), cognitive control 0.86 (0.45 to 1.27) and visual attention 0.19 (0.11 to 0.26).ConclusionsWe provide the first meta-analytical findings that associate shift work with decreased cognitive performance in processing speed, working memory, psychomotor vigilance, cognitive control and visual attention.

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Section: Resultsmentioning

confidence: 99%

Section: Study Characteristicsmentioning

confidence: 99%

Neurocognitive impairment in night and shift workers: a meta-analysis of observational studies

2022

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“…Orjuela and Brijaldo [53] stated that the overwhelming job-related stress due to the workload being faced by BPO workers can lead to the prevalence of mental fatigue which can cause lessened job satisfaction, performance, and productivity. Further studies, particularly those that cover the BPO industry, also state that the overwhelming workload, combined with the factor of the constant changing of shifts of BPO workers could result in job dissatisfaction and mental health problems [53,54]. Studies also found a connection between stress, burnout, and job dissatisfaction.…”

Section: H2 Physical Ergonomics Has a Significant And Direct Effect O...mentioning

confidence: 99%

Sustainable Ergonomic Workplace: Fostering Job Satisfaction and Productivity among Business Process Outsourcing (BPO) Workers

Gumasing,

Rendon,

German

2023

Sustainability

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The business process outsourcing (BPO) sector is important in managing business especially in a developing country like the Philippines. Call centers are one of the most common type of industries within the BPO sector as they generate 75.1% of its revenues. Given the lack of studies regarding the ergonomic factors in the BPO industry, the goal of this research is to examine the relationships of different ergonomic domains on the job satisfaction and overall productivity of the BPO agents in a customer service or call center industry. The data were gathered through an online survey and the approach used for this study was a variance-based partial least squares structural equation modeling (PLS-SEM) with maximum likelihood estimation. Through analysis, it was proven that macro-ergonomics and physical ergonomics have significant effects on the overall productivity of BPO workers, while cognitive and macro-ergonomics have a significant influence on job satisfaction. In addition to this, it was also proven in the study that overall productivity and job satisfaction were significantly associated. This is one of the first studies to investigate and examine the relationship between ergonomic domains and the productivity and job satisfaction of a Filipino BPO or call center worker. The results of this study could be used as a reference for further investigations by future researchers, especially on more ergonomic factors as well as the extrinsic variables that were not covered by the researchers of this paper. In addition to this, the proposed framework might also be adapted and used as a reference for further studies to produce more accurate and updated results.

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“…We highly appreciate raising awareness regarding the correct citation of Shamanth 4. Dependency of data seems to be ambiguous due to different authors and missing references between the studies 4–6. Since Shamanth4 included effects on cognitive functions not addressed by Shwetha and Sudhakar5 or Shwetha and Sudhakar,6 we included all studies considering the health and safety of employees exposed to shift work.…”

mentioning

confidence: 99%

“…Dependency of data seems to be ambiguous due to different authors and missing references between the studies 4–6. Since Shamanth4 included effects on cognitive functions not addressed by Shwetha and Sudhakar5 or Shwetha and Sudhakar,6 we included all studies considering the health and safety of employees exposed to shift work. As we do acknowledge a degree of similarity of data, exclusion of Shamanth4 did not yield in a zero effect or change in direction of effect for robust results.…”

mentioning

confidence: 99%

Response to: Correspondence on “Neurocognitive impairment in night and shift workers: a meta-analysis of observational studies” by Tucker

2022

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Cognitive Speed, Attention & Working Memory in Female BPO Employees Exposed to Regular Shifts

Cited by 3 publications

References 0 publications

Neurocognitive impairment in night and shift workers: a meta-analysis of observational studies

Neurocognitive impairment in night and shift workers: a meta-analysis of observational studies

Sustainable Ergonomic Workplace: Fostering Job Satisfaction and Productivity among Business Process Outsourcing (BPO) Workers

Response to: Correspondence on “Neurocognitive impairment in night and shift workers: a meta-analysis of observational studies” by Tucker

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