Sustainable Ergonomic Workplace: Fostering Job Satisfaction and Productivity among Business Process Outsourcing (BPO) Workers
Ma. Janice J. Gumasing,
Emil Renfred A. Rendon,
Josephine D. German
Abstract:The business process outsourcing (BPO) sector is important in managing business especially in a developing country like the Philippines. Call centers are one of the most common type of industries within the BPO sector as they generate 75.1% of its revenues. Given the lack of studies regarding the ergonomic factors in the BPO industry, the goal of this research is to examine the relationships of different ergonomic domains on the job satisfaction and overall productivity of the BPO agents in a customer service … Show more
“…According to the study of [27] there is positive relationship between workplace ergonomics and employees performance in a private security firms; therefore the firm should consider ergonomic improvements to create healthier and more productive engaged workforce, which can have cascading effects in multiple organization aspects. Also, [31] found that macro-ergonomics and physical ergonomics significantly increase job satisfaction and overall productivity.…”
Aim: This study aimed to focus on discussing involvement of several techniques that used in job design which are job rotation, job enlargement, job enrichment, employee’s empowerment, and autonomy toward performance of manufacturing sectors as well focusing on discussing job design and ergonomic effect on employee performances in Tanzania
Methodology: The study adopted investigative philosophy (Antipositivism) that advocate qualitative data methods; the cross-sectional survey design was used to measure variables relationship through reviewed of published literatures as well as asking collect information from key informants. The study focus was company’s operating on services sector that located in Dar es Salaam and Mbeya Cities. 20 past literatures were reviewed together with 9 key informant employees from services offered companies in study areas. The study adopted content analysis for analyzing data collected using interview technique integrated with Preferred Reporting for Systematic Reviews and Meta-Analysis extension for Scoping Review (PRISMA-Scr) to analyses previous literatures.
Findings: From the study results, there were significant relationship between job design techniques and employee motivation that lead to performance of services sector companies. This means there necessary to construct job design that promote employee performances. Also, in adaptation of job design the organization should consider improvement of workplace environment and office design overall to facilitate safety and health workplace relationship. Recommendations: The study recommendations to the companies are to reconsidered human factors when developing job structure to ensure physical, cognitive ergonomics, and organizational ergonomics are incorporated within job framework and reduce mental and physical problem related to working environment.
“…According to the study of [27] there is positive relationship between workplace ergonomics and employees performance in a private security firms; therefore the firm should consider ergonomic improvements to create healthier and more productive engaged workforce, which can have cascading effects in multiple organization aspects. Also, [31] found that macro-ergonomics and physical ergonomics significantly increase job satisfaction and overall productivity.…”
Aim: This study aimed to focus on discussing involvement of several techniques that used in job design which are job rotation, job enlargement, job enrichment, employee’s empowerment, and autonomy toward performance of manufacturing sectors as well focusing on discussing job design and ergonomic effect on employee performances in Tanzania
Methodology: The study adopted investigative philosophy (Antipositivism) that advocate qualitative data methods; the cross-sectional survey design was used to measure variables relationship through reviewed of published literatures as well as asking collect information from key informants. The study focus was company’s operating on services sector that located in Dar es Salaam and Mbeya Cities. 20 past literatures were reviewed together with 9 key informant employees from services offered companies in study areas. The study adopted content analysis for analyzing data collected using interview technique integrated with Preferred Reporting for Systematic Reviews and Meta-Analysis extension for Scoping Review (PRISMA-Scr) to analyses previous literatures.
Findings: From the study results, there were significant relationship between job design techniques and employee motivation that lead to performance of services sector companies. This means there necessary to construct job design that promote employee performances. Also, in adaptation of job design the organization should consider improvement of workplace environment and office design overall to facilitate safety and health workplace relationship. Recommendations: The study recommendations to the companies are to reconsidered human factors when developing job structure to ensure physical, cognitive ergonomics, and organizational ergonomics are incorporated within job framework and reduce mental and physical problem related to working environment.
The current diverse opportunities available worldwide have caused an increase in the pursuit of changing jobs in the Philippines for greener pastures, leading to a decrease in organization efficiency due to career shifts or intentions for shifting. With the evident movement of workers, this study aimed to establish a model for determining the factors that influence job-seeking Filipino workers to shift careers and seek greener pastures by holistically analyzing variables using the Theory of Planned Behavior and the Value-Belief-Norm. A total of 210 valid responses among employees who shifted careers were collected through online surveys via social media platforms using purposive sampling. Partial least square structural equation modeling as the main multivariate tool was utilized to assess the hypothesized relationships. The findings of this study revealed that self-transcendence values in shaping personal norms and ascription to responsibility affected the intention to career shift or greener pasture-seeking behavior. In addition, subjective norms affected attitude, while organizational commitment negatively affected intention for greener pastures. It was seen that the factors that affect intention behavior the most among Filipinos were better opportunities, financial stability, workplace environment, and work–life balance—a notion that connects with the Protestant Work Ethics. It was evident that self-perception of a better career, growth, and overall profit merged to influence the intention of a career shift. It could be suggested that job rotation and job enhancement may reduce these intentions and lead to satisfaction among employees. Moreover, job roles may be reevaluated to identify (dis)satisfaction among employees, so the spearheading team may evaluate what actions are needed. Enhancement of skills and development through seminars and training may also be considered.
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