Co-creation of value: Applying the paradigm to government e-service

Adeleke, Imran A.; Abdulrahman, A

doi:10.1109/icriis.2011.6125716

Cited by 4 publications

(2 citation statements)

References 11 publications

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“…Value co-creation theory was disseminated quickly from the marketing field and is now incorporated into fields such as public service, society governance, manufacturing, and education [18], [20]. In the field of EGS, the government and the public (citizens, enterprises, government employees, social groups, and non-governmental organizations) are collaborating in value co-creation in traffic services, food security, social work, environmental protection, policy making, and neighborhood maintenance [12], [23].…”

Section: E-government Services Value Co-creationmentioning

confidence: 99%

“…The government provides value co-creation channels and the public participates in the co-creation process [21], [22], [29]. The public's belief or trust that the government has a positive attitude toward public participation becomes important when they are deciding to participate in value co-creation [20]. Damodaran, Olphert, and Balatsoukas considered that the public needs to trust in the government's sincerity to provide information, solve problems, and offer suggestions [26].…”

Section: B Trust Factors Of Peimentioning

confidence: 99%

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The Influence of Public Engaging Intention on Value Co-Creation of E-Government Services

Yan

Pan

et al. 2019

IEEE Access

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The wide acceptability of ICTs and social media enriches the delivery platform of e-government (E-gov) services. The public can explore problems, provide ideas, and design solutions to improve E-gov services (EGS) in a convenient and timely manner. The role of the public transforms from passive users to active, informed partners or co-creators of EGS innovations and problem solving. However, value cocreation is an interactive process, and service value can only be created through joint efforts of all participants. This study builds an influence factor model of public engaging intention towards EGS value co-creation, based on technology acceptance theory, trust theory, and motivation theory, to explore the impact factors and impact paths. Comprehensive validation is further conducted through path analysis using structural equation modeling (SEM) methods. Path analysis interprets how the public will accept and adopt value co-creation behavior for EGS. The results presented in this study might be helpful for government policymakers or IT managers seeking to enhance EGS value creation through designing more effective incentive mechanisms. This study also introduces a comprehensive picture of the potential paradigm of public service value creation in an era of increasing user dominance.INDEX TERMS E-gov service, value co-creation, technology acceptance, public engaging intention, social media.

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Section: E-government Services Value Co-creationmentioning

confidence: 99%

Section: B Trust Factors Of Peimentioning

confidence: 99%

The Influence of Public Engaging Intention on Value Co-Creation of E-Government Services

Yan

Pan

et al. 2019

IEEE Access

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Focusing the customer through smart services: a literature review

Dreyer

Olivotti

Lebek³

et al. 2019

Electron Markets

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Smart services serve customers and their individual, continuously changing needs; information and communications technology enables such services. The interactions between customers and service providers form the basis for co-created value. A growing interest in smart services has been reported in the literature in recent years. However, a categorization of the literature and relevant research fields is still missing. This article presents a structured literature search in which 109 relevant publications were identified. The publications are clustered in 13 topics and across five phases of the lifecycle of a smart service. The status quo is analyzed, and a heat map is created that graphically shows the research intensity in various dimensions. The results show that there is diverse knowledge related to the various topics associated with smart services. One finding suggests that economic aspects such as new business models or pricing strategies are rarely considered in the literature. Additionally, the customer plays a minor role in IS publications. Machine learning and knowledge management are identified as promising fields that should be the focus of further research and practical applications. Concrete ideas for future research are presented and discussed and will contribute to academic knowledge. Addressing the identified research gaps can help practitioners successfully provide smart services.

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Service Value Co-creation in Research & Innovation Practices in Higher Education Institutions in Malaysia

Golooba

Ahlan

2013

Procedia Technology

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Co-creation of value: Applying the paradigm to government e-service

Cited by 4 publications

References 11 publications

The Influence of Public Engaging Intention on Value Co-Creation of E-Government Services

The Influence of Public Engaging Intention on Value Co-Creation of E-Government Services

Focusing the customer through smart services: a literature review

Service Value Co-creation in Research & Innovation Practices in Higher Education Institutions in Malaysia

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