Co-creation in hotel–disable customer interactions

Navarro, Susana; Garzón, Dolores; Roig‐Tierno, Norat

doi:10.1016/j.jbusres.2015.02.007

Cited by 35 publications

(29 citation statements)

References 19 publications

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“…Nevertheless, on the topic of disability in the tourism sector, Kastenholz et al (2015) stress the social inclusion of tourists with disabilities in the hospitality sector, specifically in the emerging sharing economy. The needs, expectations, and criteria required to be met for a disabled tourist to stay in a hotel (Kim et al, 2012;Navarro et al, 2015;Williams et al, 2006) or travel by air (Chang and Chen, 2012) have been identified in several studies. Paying relatively low fees for accommodation, interacting with hosts and the local community, and the delivery of customized services based on users' preferences are some of the motives that encourage individuals, including disabled people, to use p2p accommodations (Guttentag, 2015).…”

Section: Purpose and Significance Of The Studymentioning

confidence: 99%

Behavioral intentions of disabled tourists for the use of peer-to-peer accommodations

Olya

Gazi

Aksal

et al. 2018

IJCHM

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Purpose: This empirical study aims to examine the causal models that predict disabled tourists' behavioral intentions to use peer-to-peer (p2p) accommodations. This study also explores the causal models through complex combinations of demographic factors, host attributes, and the levels of perceived charm, convenience, and other service features of the accommodations as a means of describing disabled tourists' behavioral outcomes.Design/methodology/approach: A questionnaire was administrated to measure the study variables. Using the convenience sampling technique, the questionnaires were distributed among disabled individuals with orthopedic disorders who reside in North Cyprus in May 2016.The five respondents were later interviewed about their needs and expectations from p2p accommodations. A set of preliminary tests (for both reliability and validity) were conducted, and descriptive statistics were used based on the scale items. Fuzzy set qualitative comparative analysis (fsQCA) was used to test the proposed research model, which revealed sufficient and consistent conditions leading to behavioral intentions of disabled tourists in their use of p2p accommodations. The predictive validity of the model was then tested. 1 Finally, the results of the fsQCA were evaluated based on the key tenets of complexity theory. Findings:The findings reveal under which conditions disabled tourists tend to use p2p accommodations. This empirical study has relied upon the use of causal models integrating combinations of demographic variables and host and accommodation place attributes (i.e., charm, convenience, and service features) which were put forth as sufficient predictive configurations of the behavioral outcomes of disabled tourists within the context of a sharing economy. Ultimately, this study find that p2p customers are not limited to travelers with low income levels. Research limitations/implications: The views of people with orthopedic problems in NorthCyprus were obtained for testing the configurational model, which means that the results do not necessarily represent a large range of customers' perspectives. Although this limitation was addressed through the application of a powerful compensatory analytical approach (fsQCA), it is advised that data from tourists with various types of disabilities in other countries be collected for future studies. Practical implications:The results of this study provide practical implications for hosts on how to combine accommodation place characteristics (e.g., charm, convenience, and service) with their own personal attributes (e.g., knowledge and eagerness) to bolster the disabled tourists' intentions to use p2p accommodations. It is hoped that the results of the fsQCA using the demographic variables presented here will guide businesses toward performing target marketing. This is useful for hosts who wish to attract more disabled tourists, a profitable segment of the market. Social implications:This study draws social attention to the disabled tourists as potential customers in the ...

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Section: Purpose and Significance Of The Studymentioning

confidence: 99%

Behavioral intentions of disabled tourists for the use of peer-to-peer accommodations

Olya

Gazi

Aksal

et al. 2018

IJCHM

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“…Par exemple, les acteurs peuvent investir leurs ressources lorsqu'ils interagissent avec les autres participants et ainsi développer un dialogue. Beaucoup se concentrent en effet sur les ressources des consommateurs et négligent les ressources et aptitudes mises à disposition par d'autres acteurs comme les entreprises ou les institutions publiques (Navarro et al (2015). Alors que Kozinets (1999) distingue clairement le membre actif du membre passif, la perspective de co-création de valeur les considèrent tous comme des acteurs.…”

Section: Acteursunclassified

“…En lien avec les études passées, nous développons une typologie sur base de huit profils de contributeurs qui agissent ou interagissent (à l'intérieur ou à l'extérieur du processus). Tout particulièrement, il serait utile de comparer les profils des acteurs en termes de motivations, d'engagement, et de contributions (appels à contribution deAngelis et al, 2012 ;Navarro et al, 2015 ;. Tout particulièrement, il serait utile de comparer les profils des acteurs en termes de motivations, d'engagement, et de contributions (appels à contribution deAngelis et al, 2012 ;Navarro et al, 2015 ;.…”

Section: Le Rôle Des Contributeurs Dans Le Processus De Co-création Dunclassified

Dix ans de co-création de valeur : une revue intégrative

Leclercq

Hammedi

Poncin

2016

Recherche et Applications en Marketing (French Edition)

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Depuis l'article fondateur de Prahalad et Ramaswamy (2004a), nous avons assisté à l'émergence d'une vaste littérature dédiée à la co-création de valeur. Cependant, à l'heure actuelle, ce thème souffre toujours d'un manque de consensus en ce qui concerne sa conceptualisation. Adoptant une approche systématique, cet article propose une revue intégrative des recherches menées au cours de la décennie traitant de ce concept émergent, et clarifie les connaissances entourant sa définition, ses fondements, ses moteurs, mais également les processus sous-jacents, ses conséquences et sa mesure. Il en résulte un cadre intégratif résumant les connaissances sur le sujet et posant les fondations théoriques pour les recherches futures. Nous proposons également des pistes d'investigation afin de nourrir la dynamique de ce domaine de recherche. Mots-clés agenda de recherche, cadre intégratif, co-création, définition, revue de la littérature

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“…This growing demand by people with disabilities can be used as evidence to support the potential for hoteliers to benefit from this emerging clientele base. Hotels therefore need to understand their consumers in order to tailor make products and services that satisfy their market (Navarro et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

Compliance of Zimbabwean Hotels in the Provision of Innovative Facilities for Guests with Disabilities

Mangwiro

Zengeni

Kumbirai

et al. 2019

DCID

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Purpose: In Zimbabwe, people with disabilities have limited options when looking for hotel accommodation as hotels often lack facilities that cater to their specific needs. This study sought to explore the perceptions of people with disabilities on the compliance of Zimbabwean hotels in the provision of innovative facilities for guests with disabilities.Methods: Data was collected by administering a semi-structured interview guide to 55 respondents. Thematic analysis of the data was carried out.Results: The findings indicate that hotels are not compliant in terms of providing innovative facilities for guests with disabilities. Accessibility of facilities emerged as the most important consideration for guests with disabilities.Conclusion: It is recommended that hotels be more innovative and upgrade their facilities so that they are accessible to people with disabilities. This would not only enhance their guests’ hotel experience, but would also expand the hotels’ customer base to include this clientele.

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Co-creation in hotel–disable customer interactions

Cited by 35 publications

References 19 publications

Behavioral intentions of disabled tourists for the use of peer-to-peer accommodations

Behavioral intentions of disabled tourists for the use of peer-to-peer accommodations

Dix ans de co-création de valeur : une revue intégrative

Compliance of Zimbabwean Hotels in the Provision of Innovative Facilities for Guests with Disabilities

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