2012
DOI: 10.2308/isys-50355
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Co-Creating Value from IT in a Contracted Public Sector Service Environment: Perspectives on COBIT and Val IT

Abstract: Research that examines Information Technology (IT) value has called for studies to explore the co-creation of value, including in multi-firm environments. This study draws upon the practice of IT governance in a successful large-scale IT deployment, wherein private and public firms were involved as customer service providers with the principal, a large government department. Drawing on customercentric co-creation concepts from marketing research, through comparative analysis and related application to our case… Show more

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Cited by 21 publications
(12 citation statements)
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“…The Val-IT 2.0 framework is a comprehensive framework developed by IT Governance Institute (ITGI) that assimilates a set of practical governance principles, practices and supporting guidelines to help executives and enterprise leaders to optimize the realization of value from IT investments (Val 2008). Val-IT principles are applied in three domains, i.e., VAlue goVErnance -ensure value management practices secure optimal value from its IT-enabled investments during their full economic life cycle, portfolio managementensure enterprise secures optimal value across its portfolio of IT-enabled investments, and inVEstment management -ensure enterprise's each ITenabled investments contribute to value creation (Val 2008;Wilkin et al 2012). Val-IT 2.0 is closely aligned and complements with COBIT from business and financial perspective, but delivers value to firms in its own right and supports professional who seeks IT investment decisions, and the realization of business value from IT (Lombardi et al 2016;Val 2008;Wilkin et al 2012).…”
Section: Introductionmentioning
confidence: 99%
“…The Val-IT 2.0 framework is a comprehensive framework developed by IT Governance Institute (ITGI) that assimilates a set of practical governance principles, practices and supporting guidelines to help executives and enterprise leaders to optimize the realization of value from IT investments (Val 2008). Val-IT principles are applied in three domains, i.e., VAlue goVErnance -ensure value management practices secure optimal value from its IT-enabled investments during their full economic life cycle, portfolio managementensure enterprise secures optimal value across its portfolio of IT-enabled investments, and inVEstment management -ensure enterprise's each ITenabled investments contribute to value creation (Val 2008;Wilkin et al 2012). Val-IT 2.0 is closely aligned and complements with COBIT from business and financial perspective, but delivers value to firms in its own right and supports professional who seeks IT investment decisions, and the realization of business value from IT (Lombardi et al 2016;Val 2008;Wilkin et al 2012).…”
Section: Introductionmentioning
confidence: 99%
“…During the last two decades, several approaches or Frameworks of ITG and management have emerged. The best-known and most commonly used are COBIT ([4] [27]), ITIL ( [2], [12]), Val IT [9], PMBOK [20], COSO [17], CMMI [3], etc.…”
Section: Literature Backgroundmentioning
confidence: 99%
“…So it takes into account the advances and best practices suggested by COBIT ( [4], [27]), ITIL [12], etc. Therefore, it proposes an operational implementation of them in an instantiation of information systems of ITG based on SOA architecture.…”
Section: Introductionmentioning
confidence: 99%
“…Apesar das dificuldades económicas que se vêm sentindo a nível global nos últimos anos, um estudo da consultora Gartner 1 (Gartner Worldwide IT Spending Forecast) projeta para 2015 um crescimento em gastos globais com as TI de 2,4%. O incremento dos investimentos em TI aumenta a preocupação das organizações em garantir os benefícios esperados, pois são vários os estudos, que apontam para casos de insucesso com os investimentos realizados em TI (Wilkin et al, 2013). Este é um dos dilemas mais comuns com que as organizações e os seus responsáveis se vêm confrontando, isto é, como é que se garante a realização de valor dos elevados investimentos realizados em TI.…”
Section: Introductionunclassified