Co-created value: Multidimensional scale and nomological network

Busser, James A.; Shulga, Lenna V.

doi:10.1016/j.tourman.2017.09.014

Cited by 140 publications

(160 citation statements)

References 93 publications

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“…Similarly, Bojanic [93] study concludes that there is a strong positive correlation between perceived value and satisfaction. Similarly, value perceptions have a determinative effect on satisfaction and behavioral intentions [49,58,66,91,92]. However, positive consumption emotions, such as delight and happiness, have a positive impact on evaluations of satisfaction.…”

Section: Co-creation Value and Satisfactionmentioning

confidence: 99%

“…Thus, these five dimensions helped to conform to the second-order construct of co-created value such that higher scores on this scale indicated a stronger social servicescape. Hence, these items' scale was taken from [58].…”

Section: Measurementmentioning

confidence: 99%

“…These authors regard value as experiential, contextual, idiosyncratic, and meaning-laden [56,57]. Hence, taking the perspective of Busser and Shulga [58], co-created value is positioned as a personal evaluation of the meaningfulness of a service based on contributions made by the customers and the benefits generated through the process of co-creation.…”

Section: Introductionmentioning

confidence: 99%

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The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

et al. 2020

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Organizational citizenship behavior (OCB) research has been extended in the literature to the customer domain by examining the role of customer behavior in the service sectors. Therefore, this study aimed to examine the effect of the physical environment and social servicescape on the co-creation value, and the impact of the co-creation value on customer satisfaction, which, in turn, influences the customer's citizenship behavior. A field study was conducted in Malaysian cultural and creative industries settings and a total of 254 participants were approached. Structural equation modeling (SEM) technique was used to test the hypothesized relationships among variables. The proposed research model was largely focused on the four perceived values (i.e., physical servicescape, social servicescape, co-creation value, and customer satisfaction) that significantly influence tourists' citizenship behavior. This study sheds new light on the notable roles of physical servicescape, social servicescape, co-creation value, and customer satisfaction on enhancing tourists' citizenship behavior. The theoretical implications and practical implications are discussed.

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Section: Co-creation Value and Satisfactionmentioning

confidence: 99%

Section: Measurementmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

et al. 2020

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“…The recommendation that stakeholders should decide on the common shared goal to avoid unexpected impacts during the process [40] ignored the corporations (G2B) entirely in this case. As Porter & Kramer [44] have argued value co-creation must generate economic values for the business entities that are responding to societal needs.…”

Section: Discussionmentioning

confidence: 99%

“…This framework provided in the figure above is mainly a process-focused approach to measure the context-specific performance improvement [39]. After conducting thorough research on the VCC stream, Busser & Shulga [40] have provided a co-created value (CCV)-scale based on five dimensions pillars. The dimensions are meaningfulness, collaboration, contribution, recognition, and effective response.…”

Section: Figure 2 a Conceptual Framework For Vcc Measurement (Adaptementioning

confidence: 99%

Co-creating Digital Government sSrvice: An Activity Theory Perspective

Helander

Jussila²,

Bal³

et al. 2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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The promise of digital government is to support citizen engagement and participation in government, improve government processes, and foster external interactions with the society. The goal in the service development under the digital governance concept is to create services and delivery systems that are economic, efficient, effective, and equitable, and thus, create value for several stakeholders. Creation of such digital government services is however, a challenging task as it requires a smooth co-operation between several different actors with varying views and operation practices. In this paper, we analyze an empirical study of a co-creation project of a digital government service in Finland through activity theory lenses. The aim is to identify the co-creation activity system and further, to evaluate the outcome by applying a value co-creation (VCC) measurement framework.government service developed as a part of Action Programme on eServices and eDemocracy (SADe programme) set by the Ministry of Finance in Finland is then presented. Finally, case-specific, but with certain limitations transferable findings are outlined in the development of the service for construction permits and other permits related to infrastructure, which involve multiple stakeholders. Value co-creation between public and private organizations

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Experience‐driven well‐being and purchase: An alternative model of memorable wine tourism experiences

Sthapit,

Prentice,

et al. 2024

Journal of Tourism Research

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Wine tourism has several distinctive features that militate against using Kim et al.'s model of memorable tourism experiences to understand its antecedents and consequences. Accordingly, this study adopts an alternative theoretical framework—the stimulus–organism–response theory—to develop an alternative model. Data were collected from visitors to a well‐known vineyard in Yantai, China and structural equation modelling and multiple group analysis were used to analyse them. The results suggest that experience co‐creation, sensory experience, experiential satisfaction and appealing winescape are significant and positive antecedents of a memorable wine tourism experience, while eudaimonic well‐being and wine purchase intention are significant and positive outcome variables. Visit frequency was found to be a moderating variable linking the winescape to memorable wine tourism experiences. Those who travel to the region frequently form a bond with the winescape that not only contributes to their well‐being but also stimulates their future intentions to purchase its wine.

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Co-created value: Multidimensional scale and nomological network

Cited by 140 publications

References 93 publications

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

Co-creating Digital Government sSrvice: An Activity Theory Perspective

Experience‐driven well‐being and purchase: An alternative model of memorable wine tourism experiences

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