Club Management Competencies 2005: Updated Information for the Classroom

Important competency requirements for managers in the hospitality industry

“…Guarriello (1996) stressed the importance of leadership to effectively manage human behavior and survive in a changing environment. Perdue et al (2001) compared the results of two studies which surveyed the members of Club Managers Association of America on the competencies required for successful club management during different time periods. The focus of the first study was the competencies currently required for successful club management while the second study examined the future competencies of the same.…”

“…While some researchers used focus groups (i.e., Gilbert and Guerrier, 1997;Raybould and Wilkins, 2006) to explore and develop the list of competencies desired in hospitality managers, the majority of other researchers have employed self-administered questionnaires to rate/rank the importance levels of different competencies (i.e., Chung-Herrera et al, 2003;Kay and Russette, 2000;Raybould and Wilkins, 2006;Perdue et al, 2001;Tas et al, 1996). With the use of structured and standardized questionnaires for the current investigation, the authors were able to rank and rate diverse competencies that are important to hospitality managers and students.…”

“…Several studies have attempted to identify new skills and knowledge that are needed for hospitality managers to achieve success in a changing and dynamic environment (i.e., Brownell, 2004;Chung-Herrera et al, 2003;Gilbert and Guerrier, 1997;Kay and Russette, 2000;Perdue et al, 2001). Gilbert and Guerrier (1997) explored the changes in the manager's role in the UK hospitality industry from 1970s to 1990s, using focus groups composed of individuals holding senior management positions within various areas of hospitality field.…”

“…Earlier studies have added new competencies to the list of the recognized competencies required for a successful career in the hospitality industry while other studies have demonstrated that the priorities of the skills and competencies have changed over the years (i.e., Brownell, 2004;Chung-Herrera et al, 2003;Gilbert and Guerrier, 1997;Kay and Russette, 2000;Perdue, Woods, & Ninemeier, 2001).…”

“…Second, it investigated differences in perceptions between managers and students regarding the importance of the identified competencies. Competencies refer to knowledge, skills, abilities, attitudes, motives, traits, and characteristics that are desirable or necessary for individuals to perform a job (Dalton, 1997;Gorsline, 1996;McLagan, 1996;Perdue et al, 2001).…”