Clients’ Experience and Satisfaction of Utilizing Healthcare Services in a Community Based Health Insurance Program in Bangladesh

Sarker, Abdur Razzaque; Sultana, Marufa; Ahmed, Sayem; Mahumud, Rashidul Alam; Morton, Alec; Khan, Jahangir

doi:10.3390/ijerph15081637

Cited by 42 publications

(61 citation statements)

References 50 publications

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“…In a study conducted in China, in 14 public hospitals, it is showed that patients' satisfaction level is high (Cronbach's alpha was 0.949) [28]. In another study developed in Bangladesh a high level of satisfaction with health services was found (score 4.17 from 5.0, Cronbach's alpha was 0.93) [57].…”

Section: Discussionmentioning

confidence: 99%

Measuring Patients’ Perception and Satisfaction with the Romanian Healthcare System

et al. 2020

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Measuring patient satisfaction of healthcare service quality represents a significant element of a healthcare's system (HS) overall evaluation. It is the starting point for creating policies in national healthcare. The purpose of this paper was to evaluate Romanian patients' perception and satisfaction of the quality of the national HS as a whole and of its components. Exploratory and descriptive research was used. Data were collected through face-to-face interviews with Romanian patients, based on a questionnaire. Out of the 2305 respondents, 83% used the Romanian HS in the past 12 months and 58% of the respondents did not trust the system. The accommodation, food, and other facilities of Romanian hospitals were perceived as being at a low level. One third of the respondents were unsatisfied and very unsatisfied with respect to the overall impression of the Romanian HS. In addition, our research found a statistically significant relationship between confidence in the HS, age, and gender, and also between the overall impression on the HS, age and income.

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Section: Discussionmentioning

confidence: 99%

Measuring Patients’ Perception and Satisfaction with the Romanian Healthcare System

et al. 2020

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“…It routinely monitors and evaluates the hospitals to ensure that NHIS participants in Indonesia have received appropriate services. This was supported by Sarker et al, (2018) research which mentioned the satisfaction with comprehensive services provided by health facilities from patients using the insurance scheme, with a mean of 4.09 ± 0.85 (95% CI: 3.98-4.20) of 5.00.…”

Section: Discussion Of Resultsmentioning

confidence: 76%

“…The most satisfying components were regarding diagnostic services, prescribed drugs explanation, environments around health facilities, and behavior of health workers towards patients. Studies related to patient satisfaction can contribute to the design of the health system with an insurance scheme accompanied by a public health financing strategy to develop health insurance as part of achieving UHC (Sarker et al, 2018). The results of this study indicated that the highest level of patient satisfaction in all elements was from the respondents who paid using NHIS and the lowest was from the respondents who paid with KIS, except for element C Service Time, in which the highest level of satisfaction was from the respondents with his own funding and the smallest was from the respondents with other insurance payments.…”

Section: Discussion Of Resultsmentioning

confidence: 99%

Does the Payment Method Affect Patient Satisfaction? An Analytical Study in 10 Hospitals in Central Sulawesi

Demak¹,

Mutiarasari²,

Bangkele³

2019

GJHS

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Indonesia has started reforms in the health system over the past five years, aiming to increase access of all people to health services. At present, there is public concern about quality health services, where the success of hospitals in meeting patient expectations is a major determinant in increasing patient satisfaction and trust. Patient satisfaction is an important measure for the process of evaluating the quality of services to patients in hospitals. However, the evaluation of patient satisfaction based on their payment methods is still very limited. The purpose of this study was to measure differences in hospital service satisfaction based on payment methods in Central Sulawesi. This an analytical observational study with a cross-sectional approach. Samples were taken using purposive sampling technique from 10 hospitals in Center Sulawesi. The samples were 107 respondents for each hospital or 1,070 respondents overall. The highest overall level of patient satisfaction on all elements was experienced by respondents who paid using NHIS (77.50%) while the lowest was felt by respondents who paid with KIS (70.74%). The Kruskal Wallis test results for all elements indicated that there were significant differences in satisfaction levels based on the payment methods in all elements with p-value = 0.000, (p-value <0.05). The results of this study indicated that there were significant differences in satisfaction levels based on the payment methods in all elements of service.

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“…The purpose of this research is to study the correlations between sustainable tourism, economics, population, and exhibition-driven tourism. Descriptive statistics and a correlation analysis (a one-way ANOVA and a Pearson correlation analysis in SPSS26) were performed on the three hypotheses ( Figure 1) and their panel data [22]. At the same time, the conclusions of this paper provide some positive support and show the impact of Japanese art exhibitions.…”

Section: The Logical Model and Purposementioning

confidence: 67%

The Positive Impacts of Exhibition-Driven Tourism on Sustainable Tourism, Economics, and Population: The Case of the Echigo–Tsumari Art Triennale in Japan

Cai

Gao

et al. 2020

IJERPH

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After the recession in Japan in the 1990s, Japanese art exhibitions began to appear. The purpose of these exhibitions was to revitalize these areas through the presentation of art (attracting visitors and tourists). Correspondingly, this study explores the significance of exhibition-driven tourism in Japan. The Echigo–Tsumari Art Triennial (ETAT) was used as a case to study how exhibition-driven tourism has impacted sustainable tourism, economics, and the population. The current paper collected panel data from 1900 to 2018. These panel data were analyzed by descriptive statistics and a correlation analysis (a one-way ANOVA and a Pearson correlation analysis in SPSS26). The empirical analysis showed that the Echigo–Tsumari Art Triennial (exhibition-driven tourism) had positive impacts on sustainable tourism, economics, and the population; its correlations with Niigata were also clear. This study generated results that are valuable from both academic and industry perspectives (exhibition-driven tourism), as this field has not been extensively researched. The current paper also presents the theoretical and practical implications of the statistical results.

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Clients’ Experience and Satisfaction of Utilizing Healthcare Services in a Community Based Health Insurance Program in Bangladesh

Cited by 42 publications

References 50 publications

Measuring Patients’ Perception and Satisfaction with the Romanian Healthcare System

Measuring Patients’ Perception and Satisfaction with the Romanian Healthcare System

Does the Payment Method Affect Patient Satisfaction? An Analytical Study in 10 Hospitals in Central Sulawesi

The Positive Impacts of Exhibition-Driven Tourism on Sustainable Tourism, Economics, and Population: The Case of the Echigo–Tsumari Art Triennale in Japan

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