Client Satisfaction with Transportation and Handyman/Chore Services in a Pilot Shared Cost-Service Coordination Program

Bear, RN Mary; Msn, Margaret Sauer

doi:10.1300/j083v31n03_08

Cited by 4 publications

(5 citation statements)

References 14 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…These can capture common experiences of services across different settings (e.g., Larsen, Attkisson, Hargreaves, & Nguyen, 1979) or responses to specific services. For ex-ample, Bear and Sauer (1999) have developed reliable measures to assess satisfaction with transport and handyman services for elderly clients.…”

Section: Client Satisfaction and Evaluation Of Social Work Servicesmentioning

confidence: 99%

Client Satisfaction and Empowerment Through Social Work Intervention

Walsh

Lord

2004

Social Work in Health Care

View full text Add to dashboard Cite

This study examines the utility of satisfaction questionnaires in gauging the effectiveness of social work services in a paediatric hospital setting. Participants completed an empowerment scale before seeing a social worker. Approximately four weeks later, participants completed the empowerment scale again, at which time they also completed a satisfaction questionnaire. The difference between the pre- and post-test empowerment scores was compared with the satisfaction scores, and the influence of some demographic and intervention variables was examined. The results indicated that there was no significant relationship between participants' reported level of satisfaction with the social work service provided and the change in participants' empowerment scores before and after intervention. Most demographic and intervention variables tested did not yield any significant associations with satisfaction or change in empowerment. However, it was found that those who received both counselling and practical assistance (rather than only one or the other) and those with a higher level of education were more likely to report an increase in their level of empowerment after receiving social work intervention. This study lends further support to the contention that satisfaction questionnaires alone may not provide reliable information with regard to the utility and effectiveness of paediatric hospital social work intervention.

show abstract

Section: Client Satisfaction and Evaluation Of Social Work Servicesmentioning

confidence: 99%

Client Satisfaction and Empowerment Through Social Work Intervention

Walsh

Lord

2004

Social Work in Health Care

View full text Add to dashboard Cite

show abstract

“…Preliminary development of satisfaction measures for the remaining CBS of transportation, chore, respite, senior companion, emergency alert, and adult day care began by transforming the semantic differentials that had been developed by Kawabori and Duffin (1978) and the local AAA (Collins & Ferguson, 1992) into the same Likert-type format used with the homemaker, personal care, and home-delivered meals satisfaction instruments. Additional items were added to the CBS scales based on an extensive literature review that identified key components of client satisfaction with each of the different CBS, and two items were added to reflect a cost dimension (Bear & Sauer, 1998). An introductory explanation was also included so that the instruments could be administered over the telephone.…”

Section: Instrument Refinement and Developmentmentioning

confidence: 99%

Client Satisfaction With Community-Based Services in a Pilot Cost Share–Service Coordination Program

Bear¹,

Sauer

2000

J Appl Gerontol

Self Cite

View full text Add to dashboard Cite

The purpose of this research was to measure client satisfaction with community-based services (CBS) in a pilot service coordination-shared cost program. Data were collected with telephone surveys from 307 clients. Instruments with demonstrated reliability and validity were used to measure satisfaction with each of the following CBS: homemaker, home-delivered meals, personal care, transportation, and handyman and/or chore services. Results indicated that on average, clients were satisfied with each of the CBS they received. Gender, income, and level of satisfaction with other CBS were shown to have some influence on satisfaction levels. Community-based services (CBS) are supportive, home-based services that provide functional assistance to frail older persons to enable them to remain safely and comfortably in their homes. CBS for older persons traditionally have been provided by nonprofit agencies in a noncompetitive environment. The Older American's Act provided funding to all persons 60 years and older in need of services regardless of income. Case managers assessed the needs of older persons and matched needs with services on an as-available basis. Older adults had a limited choice of providers, and client satisfaction had a limited influence on service provision. With the aging of the American population, increasing costs of institutionally based care, and the rapidly growing medical home care movement, the supply of and demand for CBS has continued to grow (Florida Demographic Estimating Conference, 1997; U.S. Bureau of the Census, 1996). As a result, CBS are beginning to compete for contracts with Medicare, Medicaid financed diversion projects, and health insurance companies (Riley & Mollica, 1996) and consumers are being asked to share the cost of services (Kisor, 1996). As consumers become

show abstract

“…Study of client satisfaction in the area of home health care services has been more extensive. 19,[21][22][23][24][25] Existing research focuses on client satisfaction with home health care services, which usually include the community-based services of homemakers and personal care aides. Tool development has focused on establishing the relevant dimensions and corresponding measurement items of client satisfaction and establishing a measure of reliability and validity.…”

Section: Introductionmentioning

confidence: 99%

“…And, while there is some variation in both the dimensions and items included in the existing measures of satisfaction with home health care services, inclusion of content related to accessibility, convenience, interpersonal characteristics of staff, and service delivery is consistently addressed in each of the home care satisfaction measures reviewed by these researchers. Other dimensions addressed include technical competency, 19,25 cost, 19,21 nursing process 24 and sufficiency. 21 In conclusion, respite care is an important, yet often underused, option in the continuum of long term care services for elders.…”

Section: Introductionmentioning

confidence: 99%

“…Other dimensions addressed include technical competency, 19,25 cost, 19,21 nursing process 24 and sufficiency. 21 In conclusion, respite care is an important, yet often underused, option in the continuum of long term care services for elders. Client satisfaction has been shown to be a key variable leading to the use of health care services.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Measuring client satisfaction with home-based respite services

Bear

Griffin²,

Sauer

et al. 1999

American Journal of Alzheimer's Disease

Self Cite

View full text Add to dashboard Cite

This descriptive study investigates the validity and reliability of the home-based respite services tool (HBRST) which was developed to measure client satisfaction with home-based respite care (HBRC) and determine the degree to which caregivers were satisfied with the respite services they received in a newly-developed AmeriCorps home-based respite program. A convenience sample of 77 caregivers completed the HBRST. Reliability testing showed that the HBRST had high internal consistency (Chronbach's alpha = 0.82 and high stability (r = 0.92; p 0.001). Validity testing with a criterion measure also showed a significant positive correlation (r =.40, p < .01). Thus, the HBRST is a methodologically sound instrument that can be used to evaluate caregiver satisfaction with home-based respite services.

show abstract

Client Satisfaction with Transportation and Handyman/Chore Services in a Pilot Shared Cost-Service Coordination Program

Cited by 4 publications

References 14 publications

Client Satisfaction and Empowerment Through Social Work Intervention

Client Satisfaction and Empowerment Through Social Work Intervention

Client Satisfaction With Community-Based Services in a Pilot Cost Share–Service Coordination Program

Measuring client satisfaction with home-based respite services

Contact Info

Product

Resources

About