Measuring client satisfaction with home-based respite services

Bear, Mary; Griffin, Robin; Sauer, Margaret; Milspaugh, Charlotte

doi:10.1177/153331759901400601

Cited by 6 publications

(7 citation statements)

References 24 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Once again, organisational factors played a role here in that continuity of worker was one of the prime goals of the new service, and central to the support workers ability to develop ongoing relationships. The value of continuity and the importance of good reciprocal relationships between older people and support workers has been described in several other studies, and can be seen as the foundation upon which trust and security for both older people and workers depend (Bear et al . 1999, Ingvad & Olsson 1999, Samuelson 2000).…”

Section: Discussionmentioning

confidence: 91%

“…Since the majority of support for PWD is provided by family caregivers, services such as respite care or the provision of ‘short breaks’ have become increasingly important (Briggs & Askham 1999, Pickard 1999). However, despite the fact that respite care is one of the most requested forms of help, uptake is often low as family carers frequently have concerns about the quality and appropriateness of the care provided (Bear et al . 1999, Pickard 1999).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

'Part of the family': sources of job satisfaction amongst a group of community-based dementia care workers

Ryan

Nolan

Enderby

et al. 2004

Health Soc Care Community

View full text Add to dashboard Cite

The development of community-based services for people with dementia brings new challenges for health and social care providers, not least that of sustaining an enthusiastic workforce who are motivated to provide care and support under potentially isolating and difficult conditions. The present paper, based on interview data gathered from a group of community-based dementia care workers, seeks to identify their sources of job satisfaction and reward. Interviews were conducted with seven workers at two points in time and the data were analysed using a case by theme matrix approach. The results indicate that there were high levels of job satisfaction amongst the group, which were enhanced by several factors, including: good organisational support; day-to-day autonomy; the ability to maintain relationships with people with dementia and their families; and staffs' feelings of contributing to and improving the status and quality of life of people with dementia. Implications for workforce development are briefly considered.

show abstract

Section: Discussionmentioning

confidence: 91%

Section: Introductionmentioning

confidence: 99%

'Part of the family': sources of job satisfaction amongst a group of community-based dementia care workers

Ryan

Nolan

Enderby

et al. 2004

Health Soc Care Community

View full text Add to dashboard Cite

show abstract

“…Carers often make subtle judgments about the 'costs and benefits' of support (Clarke, 1999;Montgomery & Kosloski, 2000) and reject help if the former are seen to outweigh the latter. Fundamentally, carers need to see support as relevant to their perceived needs and appropriate to their situation before they will consider using it (Bear, Griffin, Saver, & Milspaugh, 1999;Braithwaite, 2000;Clyburn, Stones, Hadjistauropoulous, & Tuckko, 2000;Montgomery, Marquis et al, 2002;Pickard, 1999). Subsequently, any help offered has to be of a quality consistent with carers' standards (Bamford & Bruce, 2000;Briggs & Askham, 1998;Josephsson, Bäckman, Nygärd, & Borrell, 2000;Pickard, 1999) and provided by staff in whom they have confidence and trust (Jansson, Almberg, Grafström, & Winblad, 1998;Parahoo, Campbell, & Scoltook, 2002;Starns, Karner, & Montgomery, 2002).…”

Section: Respite Care: Unrealized Potentialmentioning

confidence: 99%

Using the Senses Framework to achieve relationship-centred dementia care services

et al. 2008

View full text Add to dashboard Cite

This article describes the development of a new service for people with dementia and their carers in a large post-industrial city in the north of England, UK. The service arose in response to the perceived inadequacies of existing respite care provision and has proved very successful in meeting the needs of people with dementia and their family carers, and in providing high levels of job satisfaction for staff. The success of the initiative can be understood using the Senses Framework and relationship-centred care as an analytic lens to identify key attributes of the service. The article also discusses implications for the development of support services more generally.

show abstract

“…We found only four studies that examined factors influencing caregiver satisfaction with services designed to support them in the caregiving role. These studies measured satisfaction with home-based respite (Bear, Griffin, Sauer, & Milspaugh, 1999), day care for older persons in general (Weissert et al, 1990) or for cognitively impaired seniors (Jarrott et al, 1999), and a variety of community long-term care services, including some support services for caregivers (Durand, Krueger, Chambers, Grek, & Charles, 1995). In these studies, the characteristics of the frail seniors associated with lower caregiver satisfaction are ADL impairment, dementia or at least one disruptive behavior (Durand et al, 1995), and increasing age (Weissert et al, 1990).…”

mentioning

confidence: 99%