Classification of service co-creation systems: An integrative approach

Bidar, Reihaneh; Watson, Jason; Barros, Alistair

doi:10.23919/icact.2017.7890109

Cited by 7 publications

(10 citation statements)

References 34 publications

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“…With technological advances, the "boundedness of [SNPs] is diminishing as these sites extend their functionalities beyond the confines of a website" ( [29], p. 278). Recently, SNPs have translated into collaborative co-innovation platforms [31] and service co-creation systems [32,33] that enable open innovation. CoSNPs in service contexts are also coined as service co-creative systems and known to support cooperative, coordinative, and collaborative activities [32].…”

Section: Characteristics Of Co-creative Social Networking Platformsmentioning

confidence: 99%

“…Recently, SNPs have translated into collaborative co-innovation platforms [31] and service co-creation systems [32,33] that enable open innovation. CoSNPs in service contexts are also coined as service co-creative systems and known to support cooperative, coordinative, and collaborative activities [32]. While SNPs possibilities for open innovation and social product development are anticipated, the structure of these platforms for different organisational processes must be understood.…”

Section: Characteristics Of Co-creative Social Networking Platformsmentioning

confidence: 99%

“…Such tools are common on public social media such as Facebook and Twitter. Networking opportunities are vital in co-creation because they transition organisations towards a customer-centric and network-centric approach [32]. Networks allow multiple actors to form alliances and mobilise resources through various channels to achieve the desired goals [39].…”

Section: Network Buildersmentioning

confidence: 99%

See 2 more Smart Citations

Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective

Kang¹,

Namisango²

2021

Digital Service Platforms

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Nonprofit organisations use social networking platforms to interact, engage, and build productive relationships with target audiences for co-created outcomes. This chapter pursues two interrelated objectives: First, it identifies key stages in the growth of organisation-community relationships on co-creative social networking platforms. Second, it discusses the multi-levelled factors influencing these relationships at the respective stages. To achieve these objectives, we make a general review of scholarship on nonprofit use of social media, social networking platforms for co-creation, and organisation-public relationships on social media. We used the ecological systems perspective to identify the internal and external environmental influences on organisational relationships in social networking platforms. This chapter presents three abstract stages of organisation-community relationships: emergence, growth, and collapse, based on existing empirical observations and theoretical perspectives. We reveal four levels of ecological-based factors that influence different stages of organisation-community relationships on co-creative social networking platforms. We indicate the potentially strong and weaker influences on organisational relationships.

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Section: Characteristics Of Co-creative Social Networking Platformsmentioning

confidence: 99%

Section: Characteristics Of Co-creative Social Networking Platformsmentioning

confidence: 99%

Section: Network Buildersmentioning

confidence: 99%

See 1 more Smart Citation

Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective

Kang¹,

Namisango²

2021

Digital Service Platforms

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“…Students' participation in their learning process has been recognized as enhancing the educational process's quality and results [33]. Co-creators engagement in co-creation activities depends largely on their expectations and perceived motivations [34].…”

Section: B Value Driversmentioning

confidence: 99%

Integration of Value Co-creation into the e-Learning Platform

Thangaiah¹,

Jenal²,

Yahaya³

2021

IJACSA

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The e-learning platform is a technology used in most academic institutions. The e-learning platform provides services as an alternative to conventional methods. Previous studies have primarily focused on using and accepting e-learning among consumers and developing tangible attributes on the platform. Platform attributes should be available to engage with all users, leading to innovative ideas and improvement in the value offerings to users if well used. Therefore, this study explores the service science perspective in terms of co-creation for an e-learning platform. The concept of Service-Dominant Logic and value co-creation is adopted to explore and extract the elements and factors that are collectively applied to the model. The concepts illustrate how user value is co-created through the value propositions on the platform and value drivers for the users. The findings help identify the components for value proposition on the platform: enrichment, interaction, personalization, and environment. Meanwhile, the components of value drivers for actors are engagement, resources, experience, and goals. Then, the proposed components are used to develop an e-learning conceptual model. A service-driven model of elearning will be a significant input to develop an effective platform that provides co-creation opportunities to its users. Future research is to identify the critical features available on the e-learning platform from the users' view.

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“…Therefore, patients and caregivers are the main beneficiaries of ubiquitous of value within OHCs. In essence, OHCs provide an opportunity for actors such as patients, physicians, caregivers, and nurses to share their health information and contribute in the value co-creation process within and across ecosystem levels (Bidar et al 2017;Courtney 2013;Van Oerle et al 2018).…”

Section: Australasian Conference On Information Systemsmentioning

confidence: 99%

Online Value Co-Creation in the Healthcare Service Ecosystem: A Review

Aghdam¹,

Watson²,

Ziaimatin³

2018

Australasian Conference on Information Systems 2018

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Nowadays, the role of patients in the healthcare domain is extending beyond being passive healthcare recipients to becoming "makers and shapers" of healthcare services. In the healthcare service ecosystem, Online Health Communities (OHCs) foster co-creation among the different actors. Over the last five years, a number of articles that focus on value co-creation in the healthcare services have surfaced that highlight the significance of the interactions and engagements between the healthcare ecosystem levels. Accordingly, this paper aims to conduct a systematic review of the literature focusing on the role of OHCs as facilitators of value co-creation in the healthcare service ecosystem. A systematic review of the literature was conducted with articles published between 2013 and 2018. Thematic analysis revealed three key themes including "value is ubiquitous", "online resources connectivism", and "informational and emotional support". This paper provides a structured overview of the current literature and identifies opportunities for future research.

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Classification of service co-creation systems: An integrative approach

Cited by 7 publications

References 34 publications

Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective

Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective

Integration of Value Co-creation into the e-Learning Platform

Online Value Co-Creation in the Healthcare Service Ecosystem: A Review

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