Class and the Service Encounter: New Approaches to Inequality in the Service Work‐place

Hanser, Amy

doi:10.1111/j.1751-9020.2011.00453.x

Cited by 20 publications

(28 citation statements)

References 65 publications

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“…This finding broadens our understandings of precarious work and the degradation of labor beyond deskilling, routinization, and contingency to capture how punitive risk‐management strategies and surveillance impact low‐wage workers. It also advances the growing body of literature in the sociology of work on control and consent within service work (Bolton and Houlihan ; Brown and Korczynski ; Halpin ; Hanser ; Purser ; Sallaz ; Sherman ; Williams and Connell ).…”

Section: Upper‐management and The Service Trianglementioning

confidence: 79%

“…Today, a significant body of ethnographic research provides profound insights into class, race, and gender relations within the service triangle (Hanser ; Kang ; Leidner ; McDermott ; Newman ; Sherman ; Williams ). “For the past two decades, the sociology of service work has been focused on elaborating the implications of the relevance of the customer or client to the labor process” (Lopez , 263).…”

Section: Upper‐management and The Service Trianglementioning

confidence: 99%

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Employees or Suspects? Surveillance and Scrutinization of Low-Wage Service Workers in U.S. Dollar Stores

Vargas¹

2017

Journal of Labor and Society

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This article explores the punitive surveillance and scrutiny of low-wage service workers. Drawing on six months of ethnographic fieldwork and forty in-depth interviews, I demonstrate how dollar store workers are viewed and treated as a serious threat to corporate profit margins. Employees are monitored with pathological intensity by a web of contradictory work policies, technological apparatuses, and management strategies that position them as suspects. I argue that my findings extend Hatton's (2011) liability model of work to suggest that work can be a site where criminalization is enacted and reproduced.The thirty minutes I spent cramped inside Jackie's makeshift office in a corner of the stockroom was not so much a job interview as it was a lecture on employee dishonesty and theft. As I would soon discover, Jackie had just

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Section: Upper‐management and The Service Trianglementioning

confidence: 79%

Section: Upper‐management and The Service Trianglementioning

confidence: 99%

Employees or Suspects? Surveillance and Scrutinization of Low-Wage Service Workers in U.S. Dollar Stores

Vargas¹

2017

Journal of Labor and Society

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“…But despite the relevance of the sociological understanding of how markets evolve (Araujo and Kjellberg, 2010;Geisler, 2012;Humphreys, 2010), there has not been an application of the key categories associated with social praxeology to explain the growth of markets that incorporate both marketer activities and consumer practice (cf. CoskunerBalli and Thompson, 2011;Hanser, 2012;Holt, 1997Holt, , 1998Martin and Schouten, 2014;Shaw and Riach, 2011;Tapp and Warren, 2010;Holt, 2007, 2010).…”

Section: Introductionmentioning

confidence: 99%

Crafting the market for bottled water: a social praxeology approach

Brei

Tadajewski

2015

European Journal of Marketing

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Peer-reviewedCitation for published item: Brei, V. and Tada jewski, M. (2015) 'Crafting the market for bottled water : a social praxeology approach.', European journal of marketing., 49 (3/4). pp. 327-349. Further information on publisher's website:http://dx.doi.org/10.1108/ EJM-03-2013-0172 Publisher's copyright statement:This article is c Emerald Group Publishing and permission has been granted for this version to appear here (http://dro.dur.ac.uk/14043/). Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.Additional information: Use policyThe full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders.Please consult the full DRO policy for further details. an everyday product, that of bottled water. We situate the exponential growth of this market in its historical and cultural context, paying particular attention to the fostering of the "social conditions of possibility" for this product in the French market. We link the socio-historical context and the interplay of stakeholders to our respondents' understandings and uses of bottled water, highlighting the importance of a range of factors that made this market and product resonate with their requirements.Design/methodology/approach -This account responds to the call for more engagement with social theory in marketing and consumer research (Brownlie and Hewer, 2011). It also connects with recent scholarly pleas for a displacement of the consumer from the center of our analytic attention (Askegaard and Linnet, 2011;Holt, 2012). It does so by using the social praxeology approach associated with Pierre Bourdieu to study the affirmation and sedimentation of the practices surrounding the consumption of bottled water in France.Findings -Influential institutional actors invoked discourses of purity, nature, and health, juxtaposing these with the risks of tap water consumption. These were cemented by the influence of pediatricians who encouraged changes in family drinking habits which translated into long-term shifts in consumer behavior. By contrast to studies of different contexts, our respondents were greatly enamored by the materiality of the products themselves, using these in innovative ways for aesthetic pursuits. The social praxeology approach uncovers how brand and consumer value have been constructed in the French bottled water market. 2Research limitations/implications -This study is based on the historical development and growth of the market for bottled water in France. It would be a valuable exercise to investigate oth...

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“…It is a flow of emotional energy across situations" (2004: xiii). Indeed, recent research suggests that there are important linkages to be made between emotions and different forms of stratification, including race, gender, and class (Turner, 2010;Hanser, 2012). Incorporating the insights offered by sociological inquiry on emotion into the field of women's wellbeing and waged-work might help scholars examine how women employed in low-wage sectors of global economy react emotionally to their place in the larger stratification system and in negotiating their share of material as well as cultural resources.…”

Section: Discussionmentioning

confidence: 99%

“…5 In recent decades, the study of emotions has become increasingly central to sociology, with a growing number of scholars incorporating the study of emotion into their theories and research agendas (Turner, 2010). Furthermore, scholars widely acknowledge that emotions have been significant area for the study work and employment (Wharton, 2009;Lopez, 2010;Hanser 2012). In particular, the theoretical framework of emotion that Collins developed gives a lens through which to understand inequality, stratification status and power.…”

Section: Discussionmentioning

confidence: 99%

A Sociological inquiry on women's well-being and waged-work

Sarıoğlu¹

2014

Ankara Üniversitesi SBF Dergisi

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ÖzBu makale, kadın ücretli emeği üzerine olan araştırma ve teoriyi ve bunların özellikle kadınların refahının sosyolojik olarak anlaşılmasına ne türden katkılar yaptığını inceliyor. Kadının ücretli emeği ve refahı üzerine olan incelemeler, ilhamını kadınların son yıllarda küresel yeniden yapılanma sonucu emek gücüne dahil edilmesinden alıyor. Bu yazıda, işçi sınıfından kadınların rehafına ilişkin farklı teorik yaklaşımları temsil eden dört temel araştırma alanını inceliyorum: kadının kapasitesinin gelişimine odaklanan insani kalkınma yaklaşımı; imtiyazsız kadın işgücünün küresel yeniden üretimi ile ilgilenen yapısal-ilişkisel perspektif; kadın işçilerin öznelliklerini iktidar ilişkileri bağlamında değerlendiren post-yapısalcı feminist yaklaşım; ve son olarak küreselleşme ile birlikte ortaya çıkan iktidar ilişkilerine olduğu kadar, kadınlar için doğan fırsatlara da dikkat çeken toplumsal cinsiyet ve küreselleşme literatürü. Kadının refahı ve ücretli emek arasındaki ilişki tartışılması büyük bir araştırma alanına oluşmasına imkan verdi. Ancak varolan literatür refah kavramının duygusal boyutlarını yeterince incelemiyor. Bu makale, duygu üzerine yapılmış sosyolojik araştırmaların potansiyel katkılarını işaret ederek kadın işçiler ve refah arasındaki ilişkinin tartışılmasına yeni bir boyut ekliyor.Anahtar Sözcükler: Kadın, ücretli emek, refah, cinsiyet, küresel yeniden yapılanma AbstractThis article reviews research and theory on women's waged-work with a particular focus on its contributions to sociological understandings of women's well-being. Sociological inquiry on women's wellbeing and waged-work is motivated by the most critical issue of the recent incorporation of women into the labor force as a result of global restructuring. I examine the recent research on women's waged-work within four major areas of inquiry, chosen because they represent distinct theoretical approaches to women's wellbeing: the human development approach focuses on enhancing the capabilities of women, the structuralrelational perspective is concerned with the global reproduction of an underprivileged women workforce, the post-structuralist feminist approach investigates women workers' subjectivities in relation to power relations, and gender and globalization literature addresses opportunities for women as well as power relations emerging with globalization. The question of women's well-being and waged work has inspired a tremendous amount of research, but the existing research does not sufficiently recognize the emotional dimensions of well-being. This article adds a new dimension to the inquiry on women's well-being and wage work by highlighting the potential contributions of sociological study on emotions.

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Class and the Service Encounter: New Approaches to Inequality in the Service Work‐place

Cited by 20 publications

References 65 publications

Employees or Suspects? Surveillance and Scrutinization of Low-Wage Service Workers in U.S. Dollar Stores

Employees or Suspects? Surveillance and Scrutinization of Low-Wage Service Workers in U.S. Dollar Stores

Crafting the market for bottled water: a social praxeology approach

A Sociological inquiry on women's well-being and waged-work

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