Citizens’ Use of Social Media in Government, Perceived Transparency, and Trust in Government

Song, Changsoo; Lee, Joo‐Ho

doi:10.1080/15309576.2015.1108798

Cited by 249 publications

(190 citation statements)

References 64 publications

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“…In fact, the availability of information (it could be considered as a proxy of transparency) is recognized as a mediator in previous studies, especially in the Elisa Baraibar-Diez / Ladislao Luna Sotorrío relationship between organizational variables and environmental practices, focusing on the importance of providing employees with information (Sharma, 2009). In addition, Song and Lee (2015) provided empirical evidence of the mediating role of the perceptions of government transparency between the use of government social media and trust in government. In our case, companies should bear in mind that whenever the stakeholders do not receive any informative compensation, their assessment of the company will decline.…”

Section: O D E L a N D H Y P O T H E S E S Developmentmentioning

confidence: 99%

“…The concept of transparency takes part in many mediating relationships, especially in the field of human resources (Sharma, 2009;Vogelgesang, Leroy, & Avolio, 2013) or trust in government (Song & Lee, 2015). Several authors, such as Surroca, Tribo, & Waddock, (2010), Huang and Lien (2012) or Blanco, Guillamón-Saorín, and Guiral, (2013), have previously raised the inclusion of mediating effect explanations in the relationship between social and financial performance.…”

Section: O D E L a N D H Y P O T H E S E S Developmentmentioning

confidence: 99%

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The mediating effect of transparency in the relationship between corporate social responsibility and corporate reputation

Baraibar‐Diez¹,

Sotorrío²

2018

RBGN

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Purpose -This study attempts to shed light on the relationship between the implementation of corporate social responsibility (CSR) actions and the creation of corporate reputation. We go further and wonder which is the role of transparency -a step beyond disclosure -in that relationship.Design/methodology/approach -A structural equations model using the statistical package lavaan in R is applied to 22 Spanish listed companies during the period 2002-2015.Findings -The proposed model shows that transparency mediates the path between corporate social responsibility and corporate reputation.Originality/value -This paper highlights the importance of transparency beyond disclosure since information aims to meet certain criteria such as relevance, understandability and timeliness. A new measurement for transparency analyzed its mediating effect in the relationship between corporate social responsibility and corporate reputation.

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Section: O D E L a N D H Y P O T H E S E S Developmentmentioning

confidence: 99%

Section: O D E L a N D H Y P O T H E S E S Developmentmentioning

confidence: 99%

The mediating effect of transparency in the relationship between corporate social responsibility and corporate reputation

Baraibar‐Diez¹,

Sotorrío²

2018

RBGN

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“…Desse modo, os cidadãos estarão mais bem informados e poderão: desempenhar um papel mais ativo nos assuntos públicos (alcançando uma melhor governança) e contribuir para o desenvolvimento social e econômico. Para alcançar uma boa governança, alguns autores trabalham com a questão das novas tecnologias e do governo eletrônico (BHATNAGAR, 2002;PAUL, 2007;CARMEN CABA;ANTONIO, 2008;YAVUZ;WELCH, 2014;SONG;LEE, 2015;BRAGA;GOMES, 2016;MABILLARD;ZUMOFEN, 2017;RABAA'I, 2017). O processo de aplicação das tecnologias da informação nas administrações públicas é chamado de governo eletrônico, e-governo, e-gov ou electronic government (PAUL, 2007;YUAN;XI;XIAOYI, 2012).…”

Section: Transparência Públicaunclassified

“…Entretanto, apenas a divulgação da informação não é suficiente para garantir a transparência, é necessário que as informações sejam compreensíveis e de fácil acesso para que possam informar efetivamente os usuários das atividades e decisões governamentais (SONG;LEE, 2015). Segundo as Normas Brasileiras de Contabilidade (CONSELHO FEDERAL DE CONTABILIDADE, 2008), para as informações serem úteis elas precisam ser a relevantes, compreensíveis, tempestivas, comparáveis, verificáveis e ter representação fidedigna.…”

Section: Introductionunclassified

“…Com essa finalidade, os governos estão adotando as mídias sociais como canais de divulgação, comunicação e informação aos cidadãos (SONG;LEE, 2015). O uso de tecnologias baseadas na web em organizações públicas tem o potencial de melhorar a transparência, a responsabilidade governamental e a participação pública, proporcionando uma divulgação mais eficaz e eficiente de informações aos cidadãos sobre os processos, estruturas e produtos governamentais mediante fornecimento de canais de interação cidadão-governo (WIEKERAAD, 2005;MEIJER, 2009;YAVUZ;WELCH, 2014).…”

Section: Introductionunclassified

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Transparência Pública: Análise Em Portais De Transparência Do Poder Executivo Municipal Do Brasil

Cardoso¹,

Pfitscher²,

Rosa³

et al. 2018

Meta: Aval.

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E‐transparency and government budgetary corruption: A social marketing and transformation case from Nigeria

Olarewaju

Rufai

Gallage

2021

E J Info Sys Dev Countries

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This article shows how Information and Communication Technology (ICT), incorporating social media, can lead to accountability and transparency in a government's budget. Specifically, it examined how a Non‐Governmental Organization (NGO) used ICT to foster citizenship engagement in the Nigerian government budgetary process. The article, using abductive reasoning, presents four citizen empowerment stages and four social marketing transition stages through which government budget transparency can be improved and corruption reduced. A model was also inferred that can help lessen the exclusivity around the government budget to encourage dialog and openness around the government budget in similar contexts. Furthermore, this article shows that the social transformative role for NGOs using ICT to increase government budget transparency and reduce corruption is a process that happens over time.

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Citizens’ Use of Social Media in Government, Perceived Transparency, and Trust in Government

Cited by 249 publications

References 64 publications

The mediating effect of transparency in the relationship between corporate social responsibility and corporate reputation

The mediating effect of transparency in the relationship between corporate social responsibility and corporate reputation

Transparência Pública: Análise Em Portais De Transparência Do Poder Executivo Municipal Do Brasil

E‐transparency and government budgetary corruption: A social marketing and transformation case from Nigeria

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