Citizens' engagement on local governments' Facebook sites. An empirical analysis: The impact of different media and content types in Western Europe

Predicting Citizens Acceptance of Government-led e-Participation Initiatives through Social Media: A Theoretical Model

“…Therefore, many government-led eParticipation initiatives have been linked to several social media networks -in particular, Facebook and Twitter -in an effort to enhance citizens engagement [10,30,41,45]. Despite such efforts, the challenge of e-Participation initiatives to engage more citizens still remains [14,48,57].…”

“…On the one side, too often it is assumed that such initiatives begin and end basically with the provision of social media profiles for disseminating information, with limited government commitment and weak strategies to foster dialogues with citizens over these networks [10,38]. On the other side, there is a trend to believe that citizens will get involved without due consideration of their preferences, needs and expectations [43,44,57].…”

“…In this respect, the Organization for Economic Co-operation & Development explains that not all citizens are willing to participate, and certain citizens segments are able but unwilling to participate [44]. Consequently, even the usage of social media is expected to bring e-Participation to a new stage [3,14,23,30,38,56], a low level of success has been reached and citizens involvement is still limited [10,30,41,43].…”

Opportunities and Challenges of Using Web 2.0 Technologies in Government

“…In this respect, social media are applications that enable the sharing of information including wikis, blogs and social networks [9]. There are various innovative examples of using Web 2.0 technologies by government organisations.…”

“…Governments around the world have placed great emphasis on ensuring they exploit the power of rapidly evolving ICTs to transform both internal operations and the external delivery of its services [9,23,11]. The use of a broad class of technologies ranging from personal computers to mobile devices has enabled governments to offer convenient and enhanced accessibility to government services and information to citizens, businesses and governmental units [44].…”