Citizens’ Acceptance and Usage of Electronic-Government Services: A Conceptual Model of Trust and Technological Factors

Chandio, Fida Hussain; Burfat, F. M.; Abro, Ameer Ali; Naqvi, H. F.

doi:10.26692/surj/2017.09.36

Cited by 9 publications

(3 citation statements)

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“…Therefore, it might not be falsifiable. Also, it is not completely capable to clarify users' acceptance and exercise of new technology concerning e-government [29]. As per TAM, a user's technology usage is decided by his/her behavioral intent, which is a function of users' perception of usefulness (the belief that the usage of knowledge will make their job better) and perception about the simplicity of use (i.e., use of knowledge will be straightforward).…”

Section: Models Used In Technology Adoptionmentioning

confidence: 99%

A Framework of Mobile Banking Adoption in India

Kumar

Dhingra

Batra

et al. 2020

Journal of Open Innovation: Technology, Market, and Complexity

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Mobile banking is now an important and evolving medium for executing banking transactions. It has a huge potential in a developing country such as India. Our study explores the important antecedents of the mobile banking adoption intention of Indian customers and proposes a comprehensive framework by extending the traditional technology acceptance model (TAM). Along with the two constructs provided by TAM, four customer-oriented constructs have also been measured for this purpose. The conceptual model has been verified empirically, with the data mobilized with the help of a survey from 203 future mobile banking service users. The structural equation modeling (SEM) technique has been undertaken to establish the effect of the antecedents on mobile banking adoption intention. The results demonstrate that, together with the constructs of TAM, viz. perceived usefulness and perceived ease of use, as well as all other relevant behavioral factors, namely subjective norms, personal innovativeness, trust, and self-efficacy have exerted a statistically significant positive effect on the mobile banking adoption intention of customers. The study provides an empirical foundation, which can be useful to banking and mobile services by helping companies to formulate their marketing strategies.

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Section: Models Used In Technology Adoptionmentioning

confidence: 99%

A Framework of Mobile Banking Adoption in India

Kumar

Dhingra

Batra

et al. 2020

Journal of Open Innovation: Technology, Market, and Complexity

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“…Being supported by basic banking system of the country mobile wallets are gaining popularity at a rapid pace. [12], [14], [6] Mobile banking can be explained as a channel over which the customers interacts with a bank using a mobile phone, apparently this can be any digital assistant of any form. Mobile banking assists an individual to perform transactions from remote places and even know account details at a very low cost.…”

Section: Introductionmentioning

confidence: 99%

“…at times people become aware of the same at the later stage as they do not care about the same while pressing security codes, opening screening locks, taking help of unknown people for making payments. [20], [14], [11] In a country like India where more than 60% of the population belongs to rural areas and in the rural or semi urban areas of the country there are a number of issues like low financial inclusion, less connectivity of internet, and low popularity of related technological means and even perceived threat of online fraud; this can be said that the above said section of the society has not yet completely adopted the service of mobile payments. [15] On the other hand slow pace of mobile banking services dissemination is another challenge, as it is not uniform across different sections of the society and this is even decreasing in some areas of the country.…”

Section: Introductionmentioning

confidence: 99%

An Empirical Study on the Factors Influencing Usage of Mobile Payments with Reference to Bangalore City

S¹,

M²,

A.L³

2022

JCFMBS

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Mobile banking can be explained as a channel over which the customers interact with a bank using a mobile phone; apparently this can be any digital assistant of any form. Mobile banking assists an individual to perform transactions from remote places and even know account details at a very low cost. Going a step forward, UPI and mobile payments also allow the individual to perform same task using a mobile phone, any time anywhere. In the present times mobile payments and adoption of the same are very common in urban and semi-urban areas, but still there are some issues related to the usage and adoption of the same by a number of users. This present study will try to find out the gaps and analyse the situation with a sample of 200 respondents from government housing societies of Bangalore City. This study is based on primary data and uses one way ANOVA to analyse the data. Findings of the study will certainly add to the ongoing studies and future researchers.

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