Choosing payers: can insurance competition strengthen person-centred care?

Ginneken, Ewout van; Waitzberg, Ruth; Barnes, Andrew J.; Quentin, Wilm; Smatana, Martin; Rice, Thomas

doi:10.1017/9781108855464.012

Cited by 1 publication

(1 citation statement)

References 31 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Frequently, health care professionals have described monitoring of quality measures for external accountability as an administrative burden with limited benefits, arguing that such use limits their professional autonomy and motivation (McDonald and Roland, 2009; Young et al ., 2017) and contributes to burnout (Bodenheimer and Sinsky, 2014). Reviews of empirical studies suggest that quality-based competition have had a limited effect on the quality of care (Fotaki, 2020; Van Ginneken et al ., 2020). Likewise, P4P schemes usually have limited effects on process measures and no effect on outcome measures (Van Herck et al ., 2010; Scott et al ., 2011; Eijkenaar et al ., 2013; Ogundeji et al ., 2016; Ellegård et al ., 2018).…”

Section: Introductionmentioning

confidence: 99%

Reconsidering performance management to support innovative changes in health care services

Anders

2024

JHOM

View full text Add to dashboard Cite

PurposeA large number of studies indicate that coercive forms of organizational control and performance management in health care services often backfire and initiate dysfunctional consequences. The purpose of this article is to discuss new approaches to performance management in health care services when the purpose is to support innovative changes in the delivery of services.Design/methodology/approachThe article represents cross-boundary work as the theoretical and empirical material used to discuss and reconsider performance management comes from several relevant research disciplines, including systematic reviews of audit and feedback interventions in health care and extant theories of human motivation and organizational control.FindingsAn enabling approach to performance management in health care services can potentially contribute to innovative changes. Key design elements to operationalize such an approach are a formative and learning-oriented use of performance measures, an appeal to self- and social-approval mechanisms when providing feedback and support for local goals and action plans that fit specific conditions and challenges.Originality/valueThe article suggests how to operationalize an enabling approach to performance management in health care services. The framework is consistent with new governance and managerial approaches emerging in public sector organizations more generally, supporting a higher degree of professional autonomy and the use of nonfinancial incentives.

show abstract

Section: Introductionmentioning

confidence: 99%

Reconsidering performance management to support innovative changes in health care services

Anders

2024

JHOM

View full text Add to dashboard Cite

show abstract

Choosing payers: can insurance competition strengthen person-centred care?

Cited by 1 publication

References 31 publications

Reconsidering performance management to support innovative changes in health care services

Reconsidering performance management to support innovative changes in health care services

Contact Info

Product

Resources

About