“…Resulting impacts include reduced performance, increased absenteeism, mistakes, psychological distress, job dissatisfaction, physical and mental ill health, and symptoms of burnout (cynicism, distancing from clients, depression and illness), which adversely affect client services (Dollard et al, 2001, p. 13;Schaufeli et al, 1993). Whilst primarily focused on distress, research has identified a proportion of CPW who, though affected by burnout, still experience job satisfaction (Stalker, Mandell, Frensch, Harvey, & Wright, 2007).…”