‘Chieftaincy’ in the Social Media Space: Community Policing in a Twitter Convened Baraza

Omanga, Duncan

doi:10.5334/sta.eq

Cited by 16 publications

(6 citation statements)

References 10 publications

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“…While it is relatively easy and cheap to start a personal account on social media, implementing and maintaining a professional web-presence requires a significant amount of resources, including investments in hardware and software (Jones and De Guzman, 2010). Furthermore, social media presence raises expectations of quick responses to citizen requests and frequent interaction with the local community (Fowler, 2017;Omanga, 2015). Time and personnel need to be reserved to manage such an active social media presence (Edlins and Brainard, 2016;Heverin and Zach, 2010).…”

Section: Structural Government Barriersmentioning

confidence: 99%

“…Secondly, cultural barriers relate to trust of citizens in the police and their willingness to engage. A study in Kenya, for example, shows that citizens who view the police as an extension of a repressive state are less willing to engage with police on social media (Omanga, 2015). Instead of a service or partnership, social media presence may then be experienced as a form of surveillance in a space that citizens have claimed as their own (Schneider, 2016;Trottier and Fuchs, 2014).…”

Section: Cultural Citizen Barriersmentioning

confidence: 99%

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Social media adoption in the police: Barriers and strategies

Dekker

Brink²,

Meijer

2020

Government Information Quarterly

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Section: Structural Government Barriersmentioning

confidence: 99%

Section: Cultural Citizen Barriersmentioning

confidence: 99%

Social media adoption in the police: Barriers and strategies

Dekker

Brink²,

Meijer

2020

Government Information Quarterly

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“…Efforts to fulfill CP standards have resulted in increased police efforts to form mutually beneficial relations with members of their surrounding community (Leighton, 1991;Omanga, 2015). The concept of relationship building is also outlined in Ontario's Mobilization and Engagement Model of CP.…”

Section: Zettelmentioning

confidence: 99%

“…At present, there is no provincial standardization guiding police officers in their interactions with Ontario youth on social media. This is problematic as current values held in police practice demand that officers engage in this exact type of interaction to uphold principles in community policing (CP) (Leighton, 1991;Omanga, 2015;Thacher, 2001). Social media provides an environment for CP to thrive; however, whether and how this type of police practice is being maintained online has yet to be established.…”

Section: Introductionmentioning

confidence: 99%

Impossible or Inevitable?: Suggestions for Future Youth - Police Communication Online

Zettel¹

2021

Preprint

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A lack of provincial standardization for social media use by Ontario police officers has limited the progression and success of community policing among young populations. The abundant success of police-youth communications in-person is evident in studies from studies by Anderson et al. (2007), Hinds (2007), and Leroux & McShane (2017); these results suggests that increased social media communications between youth and officers would prove beneficial. However, the barrier between the community policing principles outlined in Ontario’s Mobilization and Engagement Model (MEM) and actual police practice echo structural issues that have plagued Ontario policing for decades. Recent literature from Hawkes (2016) and earlier literature from Leighton (1991) demonstrate the ongoing struggle to translate theory into practice. Combining a qualitative content analysis of Twitter data alongside semi-structured interviews with police officers, this study identified MEM strategies used by officers on social media, as well as additional strategies introduced by officers on an individual basis. Findings indicate that there are inconsistencies between officer perceptions of their communications with youth and that of their actual practice. The discovery of four additional strategies used to accomplish community policing on social media suggests that the MEM should be restructured to accommodate for technological advances. Officer social media use varied but a strong commonality included the fear of damaged reputation or job loss-- indicating a greater need for standardization to instill confidence in officer social media use. While provincial standardization would benefit officers, it should not be restrictive as humanistic elements such as information dissemination and personalization derived from officer freedom on social media were most often noted as beneficial to both officers and youth.

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“…The expectation is that ICT-based solutions can improve access to police and mobilise residents to fight crime while helping to improve trust, accountability, and the community's willingness to contribute to policing (compare Bruce and Tait 2015 for the use of open source body cameras in Cape Town). Such beliefs are heavily dependent on the experience of Kenya where social media is used for community policing (Omanga 2015) and open-source tracking systems such as Ushahidi, which allows users to send crisis information via mobiles, and Usalama, a smartphone emergency application, have been successful. However, Kenya's experience has not transferred.…”

Section: Mobilesmentioning

confidence: 99%

Monitoring Mogadishu

Hills¹

2019

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Technology-based surveillance practices have changed the modes of policing found in the global North but have yet to influence police–citizen engagement in Southern cities such as Mogadishu, the capital of Somalia. Based on the role played by monitoring in Mogadishu’s formal security plan and in an informal neighbourhood watch scheme in Waberi district, this article uses a policy-oriented approach to generate insight into surveillance and policing in a fragile and seemingly dysfunctional environment. It shows that while watching is an integral aspect of everyday life, sophisticated technologies capable of digitally capturing real-time events play no part in crime reporting or in the monitoring of terrorist threats, and information is delivered by using basic and inclusive methods such as word of mouth, rather than by mobile telephones or social media. Indeed, the availability of technologies such as CCTV has actually resulted in the reproduction and reinforcement of older models of policing; even when the need to monitor security threats encourages residents to engage with the task of policing, their responses reflect local preferences and legacy issues dating from the 1970s and 2000s. In other words, policing practice has not been reconfigured. In Mogadishu, as in most of the world, the policing task is shaped as much by residents’ expectations as by the technologies available.

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‘Chieftaincy’ in the Social Media Space: Community Policing in a Twitter Convened Baraza

Cited by 16 publications

References 10 publications

Social media adoption in the police: Barriers and strategies

Social media adoption in the police: Barriers and strategies

Impossible or Inevitable?: Suggestions for Future Youth - Police Communication Online

Monitoring Mogadishu

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