Social media adoption in the police: Barriers and strategies

Dekker, Rianne; Brink, Puck van den; Meijer, Albert

doi:10.1016/j.giq.2019.101441

Cited by 45 publications

(48 citation statements)

References 61 publications

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“…Social media channels have been widely adopted by public organizations and government ministries worldwide for the purpose of promoting communications with citizens (Dekker et al , 2020; Falco and Kleinhans, 2018; Mergel, 2016). Nowadays, these media channels are embedded in many governments' toolkits, although they are still facing cultural barriers from government's side (Chen and Kim, 2019; Dekker et al , 2020) and the citizens (Alotalbi et al , 2016; Haro-de-Rosario et al , 2016).…”

Section: Literature Reviewmentioning

confidence: 99%

Social media for government information dissemination: content, characteristics and civic engagement

Yavetz

Aharony

2021

AJIM

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PurposeThe purpose of this study is to examine the information distributed on social media by government ministries. In addition, this study seeks to categorize and identify the characteristics of the highest engaging government social media posts.Design/methodology/approachThis article is based on content analysis to examine the work of Israeli government ministries on Facebook. Descriptive and inferential statistics were used to analyze 6,292 posts posted over a six-month period, and a sample of 230 of the most popular posts was analyzed qualitatively.FindingsFindings indicate that government ministries primarily direct and link to internal Facebook pages, with few, if any, referrals to official government websites. In addition, the types of content that generate the highest levels of engagement are classified as operations and events or symbolic acts (e.g. greetings or condolences) and are containing visual content as photos or video clips.Originality/valueThis study contributes to the literature on the topic in several ways. First, it presents findings from a cross-national study of government authorities and organizations that operate and serve diverse populations in a multicultural country. Second, this study presents a novel examination of information strategies by government organizations with focusing on the characteristics of links, media types, content and posting frequency.

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Section: Literature Reviewmentioning

confidence: 99%

Social media for government information dissemination: content, characteristics and civic engagement

Yavetz

Aharony

2021

AJIM

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“…A well-established body of knowledge that deals with the use of information technologies by public organizations can assist in developing these processes in government offices, by promoting efficiency, transparency and more successful to citizens' needs (De Angelis, 2013). For example, social media has been successfully adopted, despite the cultural and social barriers in various public organizations and assimilated into the daily activities of law enforcement agencies (Dekker et al , 2020) and in different government bodies to deal with emergency situations (Frew and Griswold, 2016). Despite the progress of research and understanding of the social platforms, there are still existing difficulties arising from the constant tension between public government bodies and innovative technologies (Lovari and Valentini, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Social media in government offices: usage and strategies

Yavetz

Aharony

2020

AJIM

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PurposeThe current study seeks to present and examine the strategies, management and dissemination of information on social media platforms by Israeli government organizations and agencies.Design/methodology/approachThe article uses the “Case Study” approach, through semi-structured, in-depth interviews conducted with directors in charge of the use of social media in government departments.FindingsThe findings indicate that government agencies tend to favor Facebook over other social network platforms, in order to reach the widest possible audience. They do this by adhering to the platform's limitations, such as regularly using sponsored advertising to increase reach and visibility, and also by publishing visual content, such as videos and images, at the expense of text. In addition, the impact of respondents to adopt social media outweighs the use and importance awarded to traditional government websites. A clear preference is evident toward cultivating and strengthening existing information on social media at the expense of further developing official websites.Originality/valueFindings and conclusions from this type of research can help digital media directors and content editors in government agencies, to improve the quality of their content and improve the accessibility of the information they share online. In addition, the findings of the study strengthen the growing body of knowledge focused on the relationship between government ministries and social media.

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“…This is carried out by making information visible and accessible to people; sharing crime prevention information and tips to reduce crime; informing the population about the police's work to increase security and reaching out that the police want tips and witness information to solve crimes (The Police Authority, 2016). Police are increasingly using social media platforms to warn citizens about threats, encourage citizens to report problems and engage citizens in investigations (Dekker et al, 2020), and in doing so, establishing and improving communication to the public.…”

Section: Police Policing and Social Mediamentioning

confidence: 99%

“…For example, @polisen_malmo is the Twitter account of the Malmö police force. In this category, the police force as a hierarchical organization carries out one-to-many broadcasts rather than many-to-many dialogues (Dekker et al, 2020). Meijer and Torenvlied (2014) explored the use of "central" accounts (official accounts of the police) and "decentral" personal accounts to find that most Twitter communication takes place through decentralized channels (in regard to the activity on Twitter by Dutch police officers); most likely because of the types of messages greatly differ from one source to another.…”

Section: Police Policing and Social Mediamentioning

confidence: 99%

The Use of Twitter by Police Officers in Urban and Rural Contexts in Sweden

Ceccato

Solymosi

Müller

2021

International Criminal Justice Review

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The aim of this article is to investigate the nature of information sharing via Twitter by police officers. We examine the content of Tweets in urban and rural contexts using a sample of 20 police-related Twitter accounts, comparing official and personal accounts active in Southern Sweden. Exploratory data analysis and in-depth content analysis of a sample of Tweets compose the underlying methodology. We find a distinct pattern of consistency in the content of the information shared via the official police accounts compared to the personal accounts, regardless of if they are from urban or rural areas. However, some urban–rural differences were observed between official and personal accounts regarding public engagement, operationalized as likes and Retweets. The study calls for a discussion of new models of police engagement using social media by a society that is increasingly shaped by the internet.

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Social media adoption in the police: Barriers and strategies

Cited by 45 publications

References 61 publications

Social media for government information dissemination: content, characteristics and civic engagement

Social media for government information dissemination: content, characteristics and civic engagement

Social media in government offices: usage and strategies

The Use of Twitter by Police Officers in Urban and Rural Contexts in Sweden

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