Chasing student satisfaction in the delivery of property higher education

Baxter, James; Aranda‐Mena, Guillermo; Robson, Kathryn

doi:10.15396/eres2017_84

Cited by 3 publications

(2 citation statements)

References 13 publications

(20 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This has produced an international market for educational services and increased competition to attract students (Sandberg Hanssen & Solvoll, 2015). Whether a higher education student is seen as a customer or a client, there is no doubt that the concern about the quality of their educational experience and the resulting level of their satisfaction with this experience, is a very important component of the evaluation of an educational institution (Robson, Aranda-Mena, & Baxter, 2017). Students are the direct recipients of the services provided and according to Saleem, Moosa, Imam, and Khan (2017) their satisfaction can easily be achieved by outstanding service standards.…”

Section: Introductionmentioning

confidence: 99%

Revising the Importance of Factors Pertaining to Student Satisfaction in Higher Education

2018

View full text Add to dashboard Cite

Background and purpose: Competition among higher education institutions is intensifying and such institutions are increasingly directing efforts towards improving their ranking. In this context, both high-quality programmes and student satisfaction have become major goals of universities. In our study, we tried to identify the importance of various factors influencing student satisfaction in higher education institutions.Design/Methodology/Approach: A paper-and-pencil survey was carried out in the 2017/18 academic year at the University of Maribor in Slovenia. Students were verbally informed of the nature of the research and invited to freely participate. They were assured of anonymity. Mean values and standard deviations of the responses were calculated. Friedman test was conducted to assess which satisfaction factors were a priority for the students. Independent samples t-test was used to examine whether a significant difference exists between specific groups. The correlations between satisfaction factors and selected study variables (age, average grade and readiness to spread information) were tested using Pearson correlation coefficients.Results: The study results revealed that the most important factors influencing student satisfaction were teaching staff, followed by administrative support, programme issues, physical environment, location of the institution, social life and support facilities. Significant differences between the genders were found for two satisfaction criteria, i.e. programme issues and administrative support, both being more important to women than men. We also found that the higher the level of the class, the lower was the importance of the satisfaction factors.Conclusion: The results of this study indicate that higher education institutions need to focus efforts on improving the quality of teaching aspects so as to respond to the needs of their students, but also that they should not neglect non-teaching factors, especially regarding the physical environment. With improving these factors institutions can raise students’ satisfaction, gain on the reputation and impact future enrolment.

show abstract

Section: Introductionmentioning

confidence: 99%

Revising the Importance of Factors Pertaining to Student Satisfaction in Higher Education

2018

View full text Add to dashboard Cite

show abstract

“…Another study in the healthcare sector also ranked the top three CRE strategies as "cost reduction", "productivity", and "satisfaction" (Van Der Voordt, 2016). In the higher education sector, several studies have indicated the relevance of CRE in accommodating higher education changes (Baxter et al, 2017;Beckers, 2016;Rymarzak & Trojanowski, 2015;Rytkönen et al, 2017). However, there is still a gap between the theoretical framework and the practical applications by educational administrators.…”

Section: Fig 3 -Conceptual Framework Of Crem For Malaysian Public Uni...mentioning

confidence: 99%

How Can Malaysian Public Universities Make The Most of Their Campus Real Estate? – A Conceptual Framework for Managing Corporate Real Estate

Bakhir,

Nawawi,

Basrah

2023

IJSCET

View full text Add to dashboard Cite

Most university campus buildings have low occupancy rates and high operating and maintenance costs because they are historically designed to fulfil the needs of specific faculties without any utility value. Real estate resources in universities tend to be undermanaged and misunderstood as overheadcosts by top-level management. The problems are prevailing within Malaysian public universities. Therefore, it is critical to take a more integrated corporate real estate management (CREM) approach, which is appropriate for public institutions with limited autonomy and strict regulatory oversight. This paper aims to determine key themes of CRE strategies and critical components of CREM alignment for successful implementation within an organisation. A comprehensive literature review was done on CREM at higher education institutions between 1990 and 2021. Then, a summary of several important publications was provided. The discussion of several approaches for coordinating CRE and organisational strategies followed. Because there is still adisconnect between the theoretical framework and the real-world implementations by educational administrators, the gap in Malaysia concerning CREM past research was then discovered. The article concludes by recommending a conceptual framework for CREM implementation in public universities in Malaysia that incorporates CRE strategies, alignment, and portfolio management. In order to enjoy a stream of revenues and support their core business operations, public universities can integrate CREM knowledge while managing their properties and resources. The conceptual framework promotes the overall effectiveness of investment in Malaysian higher education and offers helpful information for public institutions and government organisations involved in education.

show abstract

Masters and doctorate student experiences of service delivery at public universities in Kwazulu-Natal, South Africa

Konyana

Onwubu

Makgobole

2022

IJRBS

View full text Add to dashboard Cite

The high student attrition at the masters' and doctorate levels requires universities to be customer-oriented, and flexible in their capacity to deliver higher value to mature students whose needs and expectations are high. Therefore, this study aims to assess student experience and service delivery levels that academic departments provide postgraduate students at public universities in KwaZulu-Natal. An empirical study was conducted amongst masters’ and doctorate students at a university of technology, a traditional university, and a comprehensive university. The study involved a survey questionnaire with a five-point Likert scale and included seven service delivery dimensions which respondents were to rank accordingly. Data were subjected to descriptive and inferential statistics and the factors that emerged from factor analysis were tested for reliability and validity by conducting Cronbach's alpha. The results show that postgraduate students are university customers and therefore expect courtesy and professionalism in the delivery of postgraduate programmes. The results further suggest that retention capabilities exist for the traditional university compared to the other types of universities. Students seem to be moderately satisfied with the quality of academic services offered by universities. Service delivery experience among students appears to vary across universities. Universities should take cognisance of the gaps and attempt to be more customer-oriented to ensure the needs and expectations of graduate students are met. The findings of the study may serve as guidelines for a follow-up qualitative study to establish the specific areas where students were not satisfied.

show abstract

Chasing student satisfaction in the delivery of property higher education

Cited by 3 publications

References 13 publications

Revising the Importance of Factors Pertaining to Student Satisfaction in Higher Education

Revising the Importance of Factors Pertaining to Student Satisfaction in Higher Education

How Can Malaysian Public Universities Make The Most of Their Campus Real Estate? – A Conceptual Framework for Managing Corporate Real Estate

Masters and doctorate student experiences of service delivery at public universities in Kwazulu-Natal, South Africa

Contact Info

Product

Resources

About