Characteristics and Trends in Literature of Library Service Quality as Reflected in Scopus

Vaidya, Priya; Malik, Basharat Ahmad; Ali, Parvez

doi:10.1080/0361526x.2021.1882642

Cited by 3 publications

(1 citation statement)

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“…It has been observed that this concept may have been evolved from Japan, America and proliferated to other European countries and then to developing nations in due course of time (Chen and Chou, 2011; Nagata et al, 2004; Parasuraman et al, 1985; QFD Institute, n.d.). It was reflected from a bibliometric study that the growth and development of LSQ achieved a hike during the 1990s (Vaidya et al, 2021). The measurement of service quality and maintaining the quality of publication standards is an imperative and constructive approach for future perspectives.…”

Section: Introductionmentioning

confidence: 99%

Unveiling the research pattern and trends in library service quality studies: A meta-narrative review

Vaidya

Malik

Ali

2021

Journal of Librarianship and Information Science

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‘Service Quality’ and its influence in Library and Information Science discipline are spectacular when studied intensively. In this study, researchers adopted the Realist and Meta-narrative Evidence Syntheses: Evolving Standards review method and introduced a novel Initialization, Conceptualization, Actualisation) (ICA) framework for meta-narrative studies. This method would act as a boon particularly to the existing methods of conducting meta-narrative studies in social sciences in general and library sciences in particular. A total of 49 research articles were selected from Scopus and Web of Science (WoS) databases, covering a span of 5 years, that is, 2015–2019, published in the domain of library service quality. An extensive in-depth analysis of selected publications was carried out under seven categories (i.e. library, library services, quality, ServQUAL, LibQUAL+, user satisfaction and users’ expectations), which were generated using the VOS-Viewer software and ‘Review Tags’ (manually generated using OneNote). The seven categories further identify a total of 27 sub-categories. The quantitative findings revealed that all the 49 reviewed publications were published in 27 journals. All the journals have been indexed in the Scopus database, whereas 15 journals containing the remaining 22 publications are indexed in both WoS and Scopus databases. This study unfolds a transverse trend in library service quality. It would be beneficial for the library managers to sustain libraries’ service quality and set a benchmark in the said field.

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Section: Introductionmentioning

confidence: 99%

Unveiling the research pattern and trends in library service quality studies: A meta-narrative review

Vaidya

Malik

Ali

2021

Journal of Librarianship and Information Science

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Analyzing the Evolution of Scholarly Contributions in Utilizing Library Services Within Academic Institutions: A Scientometric Investigation (1989–2022)

Yumnam,

Charoibam

2024

The International Information & Library Review

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Measuring the growth and impact of library and information science research in India: a multidimensional scientometric assessment

Muzamil Mushtaq,

Malik,

Khan

2024

GKMC

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Purpose This study aims to provide insight into Library and Information Science (LIS) research in India using scientometric approaches. Web of Science (WoS) and SCOPUS databases were used for data retrieval. The study examines productivity in terms of source types, gender distribution, document formats, authorship and other factors. In addition, this study sought to identify trends or patterns in the research preferences of LIS scientists through text analysis. Design/methodology/approach Data were downloaded from the WoS and Scopus databases over 22 years and analysed using VOSviewer, Orange, Biblioshiny and CRExplorer softwares. Findings The findings reveal that 5,692 out of the 9,384 documents in both databases underwent the final examination. In total, 466 different sources produced all of those papers. Author analysis revealed that 6,603 different authors authored 5,692 documents. There were 4,209 male and 1,063 female authors. Furthermore, India shares maximum collaborations with the USA and England. The spectrogram features nine significant peaks corresponding to Lotka’s, Bradford’s and similar laws. Text analysis revealed that Indian LIS researchers have consistently investigated open access and digital or open libraries. Research limitations/implications The findings of this study will provide readers with a better understanding of India’s contribution to LIS. In addition, the study will help academics identify research gaps and undiscovered areas in the Indian context that require further investigation. Originality/value Not many studies highlight Indian research trends and international collaboration in LIS. This study highlights research trends, collaboration and gender productivity in LIS. The most cited references and trending topics were also identified using reference publication year spectroscopy and text analysis techniques.

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Characteristics and Trends in Literature of Library Service Quality as Reflected in Scopus

Cited by 3 publications

References 0 publications

Unveiling the research pattern and trends in library service quality studies: A meta-narrative review

Unveiling the research pattern and trends in library service quality studies: A meta-narrative review

Analyzing the Evolution of Scholarly Contributions in Utilizing Library Services Within Academic Institutions: A Scientometric Investigation (1989–2022)

Measuring the growth and impact of library and information science research in India: a multidimensional scientometric assessment

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