Changes in the post-covid-19 consumers’ behaviors and lifestyle in italy. A disaster management perspective

Sorrentino, Annarita; Leone, Daniele; Caporuscio, Andrea

doi:10.1007/s43039-021-00043-8

Cited by 17 publications

(18 citation statements)

References 43 publications

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“…The authors underline the need for firms to develop a business model with a social goal. Since the onset of the COVID-19 pandemic, customers have become more oriented to sustainability, buying local and embracing digital commerce and this has made the need for more environmentally sustainable offers even more evident (Sorrentino et al, 2022). Considering that there is a wider awareness of personal and social health and greater respect for the environment and that people are more willing to buy local, organic food and experience nature, companies should consider how they might profitably exploit these opportunities using the appropriate strategic and marketing tools.…”

Section: Ces-cem For Decisionmakingmentioning

confidence: 99%

Combining corporate environmental sustainability and customer experience management to build an integrated model for decision-making

Calza

Sorrentino

Tutore

2023

Self Cite

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PurposeThe aim of this work is to provide a theoretical model that can help companies to develop a unique approach to achieve both corporate environmental sustainability (CES) and successful customer experience management (CEM).Design/methodology/approachA two-phase study achieved the research aim. The first phase consisted of the analysis of contemporary theoretical contributions with a focus on CES and CEM. In the second phase, taking a qualitative approach, the key dimensions identified in the initial analysis were investigated to explore the dominant perceptions of practitioners and to hone the theoretical categories.FindingsFive innovative pathways emerged from the study to inform decision-making while maintaining the dual objectives of CES and successful CEM. These pathways are combined to offer a strategic tool for managers and for research advances. This original integrated model also offers six novel theoretical propositions that describe how to shape corporate decisions to achieve environmental sustainability in CEM.Research limitations/implicationsFirms can benefit from an approach that integrates CES and CEM to develop a new mindset for an innovative and valuable decision-making process and to design more captivating experiences for customers. Nevertheless, the efficacy and generalizability of the theoretical framework and propositions require empirical testing.Originality/valueThis paper makes an original contribution to the environmental sustainability and marketing literature by bringing together all elements in these fields of research in a conceptual model. Moreover, this paper proposes theoretical propositions that advance knowledge of the subject and offer ideas for future research and managers.

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Section: Ces-cem For Decisionmakingmentioning

confidence: 99%

Combining corporate environmental sustainability and customer experience management to build an integrated model for decision-making

Calza

Sorrentino

Tutore

2023

Self Cite

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“…Figure 1 to Figure 6 show the changes we made for each iteration. Nevertheless, as suggested by recent works of [23]- [25] that there are changes in user and consumer behaviors in the post COVID-19 era. We recommend that these changes must be carefully reviewed and compared to our study in order to ensure alignment in user behaviors for the food delivery applications.…”

Section: User Study Results Of the Third Iterationmentioning

confidence: 97%

A study of redesigning food delivery application in Thailand

et al. 2022

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User interface (UI) and user experience (UX) design is fundamental to the stickiness of any application. Food delivery is no exception. With the food delivery business sector on the rise during the coronavirus disease 2019 (COVID-19) pandemic, it is necessary for any newcomers in the market to at least match the must-have feature lists of the major players. However, Robinhood, despite having a niche in societal responsibility, is still a food delivery app that is found to lack some of the features that, in the past few months, due to the fierce competition within the food delivery space, moved down from a delighter to a must-have. In this paper, we show, through iterations of qualitative interviews, the proposed solutions consisting of features and future roadmap along with the general context of why each implementation was selected in each sprint. Through all these experiments, we learned not to go against the natural reading pattern of reading from left to right, the z pattern in the visual hierarchy, the users' familiarity with buttons placement due to loaded external factors, and how introducing too many new features may negatively impact the usability test score.

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“…The way of living carried out by the society is usually diverse and depends on their daily activities (Sorrentino et al, 2022). On every occasion of a person's activity, online shopping becomes a trending topic among some students.…”

Section: Lifestylementioning

confidence: 99%

The relationship between trends in technology use and repurchase intention

Samuel¹,

Anita²

2023

10.5267/j.ijdns

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Technology use to buy products online as a new innovation on marketing is significantly influencing the buyer’s behavior in marketing and important to understand. The way suppliers present their product is interesting, especially to encourage people repurchase from their shops. The purpose of the study is to explore the relationship between advertisement, promotion, and lifestyle towards repurchase intention of the university students doing online shopping at e-commerce Shopee platform during the pandemic of COVID-19. The study uses a quantitative method for research. The data were collected using an electronic questionnaire on Microsoft Forms from 212 university students who used the e-commerce Shopee platform during the COVID-19 pandemic to shop. The purposive sampling method was used to collect the data from all the students. SEM-AMOS was used to analyze the data. The results indicated as follows: the advertisement variable has no significant effect on repurchase intention. Promotion and Lifestyle variables have a significant effect on the repurchase intention of university students at Jabodetabek area in shopping online at Shopee during the COVID-19 pandemic. From this study we can conclude that technology to advertise products has no relationship with repurchase intention of students while promotion and lifestyle has a significant relationship for students to repurchase products in the transformation of new normal activities in Indonesia.

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Changes in the post-covid-19 consumers’ behaviors and lifestyle in italy. A disaster management perspective

Cited by 17 publications

References 43 publications

Combining corporate environmental sustainability and customer experience management to build an integrated model for decision-making

Combining corporate environmental sustainability and customer experience management to build an integrated model for decision-making

A study of redesigning food delivery application in Thailand

The relationship between trends in technology use and repurchase intention

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