“…These studies include the Danish manufacturing industry in (Horliick, 1996;Petersen et al, 2002), the steel and machinery industry (Henriksen, 2002), the textile and clothing industry (Hjarup, 2001), the retail sector (Juul et al, 2004), and the public sector (Andersen et al, 2003b). These studies indicate that the digital exchange of business correspondence has been the exception rather than the norm from the mid1990s and to 2002.…”