Challenges Enhancing Social and Organizational Performance

Martins, Ana; Martins, Isabel; Pereira, Orlando Petiz

doi:10.4018/978-1-5225-0948-6.ch002

Cited by 3 publications

(3 citation statements)

References 36 publications

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“…Usman and Wirawan (2021) identified three main aspects of human capital: special competencies, work experience and skills. Martins et al (2017) explained that human capital is one of the basic internal components of intellectual capital, consisting of the total of the competencies, values, attitudes, education and talents within any organisation. Therefore, human capital can be considered one of the most important components of intellectual capital.…”

Section: Literature Review 21 Intellectual Capitalmentioning

confidence: 99%

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Intellectual capital and innovation performance: the moderating role of big data analytics: evidence from the banking sector in Jordan

Al-Khatib¹

2022

EMJB

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PurposeThe purpose of this study is to identify the impact of intellectual capital on the innovation performance of the Jordanian banking sector and identify the moderating role of big data analytics.Design/methodology/approachFor this study's purposes, 333 questionnaires were analysed. Convergent validity, discriminant validity and reliability tests were performed through structural equation modelling (SEM) in the Smart-PLS program. A bootstrapping technique was used to analyse the data.FindingsEmpirical results showed that each of the components of intellectual capital and big data analytics explains 63.5% of the variance in innovation performance and that all components of intellectual capital have a statistically significant impact on innovation performance. The results also revealed that the relationship between structural capital and innovation performance is moderated through big data analytics.Research limitations/implicationsThis cross-sectional study provides a snapshot at a given moment in time, a methodological limitation that affects the generalisation of its results, and the results are limited to one country.Practical implicationsThis study promotes the idea of focusing on components of intellectual capital to enhance innovation performance in the Jordanian banking sector and knowing the effect of big data analytics in this relationship.Social implicationsThis study makes recommendations for financial policymakers to improve the effectiveness of intellectual capital practices and innovation performance in the context of big data analytics.Originality/valueThis study has important implications for leaders in the Jordanian banking sector, in general, as the study highlights the importance of intellectual capital to enhance the innovation performance, especially in light of the big data analytics in this sector, and thus increase the innovative capabilities of this banks, which leads to an increase in the level of innovation.

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Section: Literature Review 21 Intellectual Capitalmentioning

confidence: 99%

“…Martins et al. (2017) explained that human capital is one of the basic internal components of intellectual capital, consisting of the total of the competencies, values, attitudes, education and talents within any organisation.…”

Section: Literature Reviewmentioning

confidence: 99%

Intellectual capital and innovation performance: the moderating role of big data analytics: evidence from the banking sector in Jordan

Al-Khatib¹

2022

EMJB

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“…HC can be described as the sum of collective experience, knowledge, skill, ability and capability that members of the organisation possess (Kramer and Kroon, 2020). Martins et al (2017) stated HC is an intangible asset that is part of IC and can be expressed through organisational knowledge, skills and competencies. Thus, it is difficult for companies to maintain HC permanently because it is intangible (Jones, 2005).…”

Section: Theoretical Framework and Hypotheses Developmentmentioning

confidence: 99%

Can intellectual capital promote the competitive advantage? Service innovation and big data analytics capabilities in a moderated mediation model

Al-Khatib¹

2022

EJIM

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PurposeThis study explores the connection between intellectual capital (IC) components and the competitive advantage (CA) of the hospitality sector in Jordan through the mediating role of service innovation as well as the moderating role of big data analytics capabilities.Design/methodology/approachData were collected through a self-administered questionnaire from the hospitality sector with a sample of 402 respondents. Data were analysed using SmartPLS, a bootstrapping technique was used to analyse the data. The mediating effect for service innovation and the moderating effect for big data analytics capabilities were performed.FindingsThe results showed that the proposed moderated-mediation model was accepted because the relationships between the constructs were statistically significant. The results of the data analysis supported a positive relationship between human capital, structural capital and relational capital and the CA as well as a mediating effect of service innovation. The findings confirmed that there is a moderating relationship for big data analytics capabilities between service innovation and CA. The results illustrate the importance of IC and service innovation in enhancing CA in the Jordanian hospitality sector in light of the big data analytics capabilities.Research limitations/implicationsThis cross-sectional study provides a snapshot at a given moment in time, a methodological limitation that affects the generalisation of the limitation's results, and the results are limited to one sector.Originality/valueThis research developed a theoretical model to incorporate IC components, service innovation, big data analytics capabilities and CA. This paper offers new theoretical and practical contributions that add value to the innovation and CA literature by testing the moderated-mediation model of these constructs in the hospitality sector which has been greatly affected by the coronavirus disease 2019 (COVID-19) pandemic. This study is distinguished from other studies by highlighting the role of IC and service innovation in enhancing CA as service innovation contributes to the formation of many organisational advantages in the Jordanian hospitality sector.

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The Culture of Learning in Organisations: What is the Current Perspective for Sustainable Development?

Pereira

Raposo

Krstić

et al. 2021

World Sustainability Series

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Challenges Enhancing Social and Organizational Performance

Cited by 3 publications

References 36 publications

Intellectual capital and innovation performance: the moderating role of big data analytics: evidence from the banking sector in Jordan

Intellectual capital and innovation performance: the moderating role of big data analytics: evidence from the banking sector in Jordan

Can intellectual capital promote the competitive advantage? Service innovation and big data analytics capabilities in a moderated mediation model

The Culture of Learning in Organisations: What is the Current Perspective for Sustainable Development?

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