CEO servant leadership and strategic service differentiation: The role of high-performance work systems and innovativeness

Ruíz-Palomino, Pablo; Broncano, Santiago Gutiérrez; Estévez, Pedro Jiménez; Perlines, Felipe Hernández

doi:10.1016/j.tmp.2021.100891

Cited by 32 publications

(15 citation statements)

References 113 publications

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“…They believe that leaders should put the needs and interests of others ahead of their own. In line the research (Ruiz-palomino et al, 2021); (Syahda & Handoyo, 2022); (Supardi et al, 2023); (Chiniara & Bentein, 2018); ; (Rosalina et al, 2021); (Adiguzel et al, 2020;Syahda & Handoyo, 2022); (Carter & Baghurst, 2014).…”

Section: X4 Servant Leadershipmentioning

confidence: 55%

Analysis of Work Environment, Attitude, Coaching, and Servant Leadership on Job Satisfaction Mediated by Career Development (Literature Review Study)

Febrian,

Sani

2023

IJBA

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The purpose of this study is to analyze the factors that cause the achievement of good management performance, this study uses a literature review from google scholar, ScienceDirect, and Emerald to review relevant previous articles, and supporting factors that are suspected as factors that can achieve management performance include Work Environment, Attitude, Coaching, and Servant Leadership, Career Development, the findings of this study are several variables that do not affect the dependent variable. The gaps found in previous research are the basis for this research and this research can answer these gaps in the conclusion.

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Section: X4 Servant Leadershipmentioning

confidence: 55%

Analysis of Work Environment, Attitude, Coaching, and Servant Leadership on Job Satisfaction Mediated by Career Development (Literature Review Study)

Febrian,

Sani

2023

IJBA

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“…Leadership is the art of influencing staff to engage them willingly and enthusiastically to achieve individual and organizational goals (Rodr ıguez Alvarez et al, 2018). Leadership is also important to improve service quality (Ruiz-Palomino et al, 2021) because it involves a process that influences and motivates the interest and commitment of all employees (Velasco et al, 2017;Saavedra et al, 2019;Zeta Vite et al, 2020). Leaders can establish customer service commitments because they can create a customer-centric organizational culture that enhances the customer experience.…”

Section: Leadership and Service Qualitymentioning

confidence: 99%

Antecedents to service quality in the National Parks of Ecuador: leadership, talent management, work climate and training

Rivas,

Tarí,

Pereira-Moliner

2024

ARLA

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PurposeThis paper analyzes how quality management in Ecuador’s national parks is explained through the quality practices contained in Deming’s quality principles from the point of view of employees.Design/methodology/approachQuantitative research was conducted with the participation of 254 employees from all national parks in Ecuador who rated the quality management practices (leadership, talent management, work climate and training) in their respective parks.FindingsThe results show that leadership, talent management, work climate and training significantly explain the service quality in the national parks. This study contributes to the adaptation of Deming’s quality principles to national parks via individual and joint analysis of the relationship between leadership, talent management, work climate and training with service quality in order to highlight which practices are the most important to service quality.Originality/valueThe paper provides a comprehensive overview of the key factors that influence service quality in the National Parks of Ecuador. Its multidisciplinary approach and exhaustive research make this work an invaluable tool for understanding and improving the preservation of natural resources and the tourism experience in these protected areas.

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“…There is someone who works enthusiastically because they want additional income or promotion, this is only natural. (Ruiz-Palomino et al, 2021) Work motivation is a stimulus for each employee to work in carrying out their duties. With good motivation, employees will feel happy and excited at work, resulting in significant development and growth in the organization.…”

Section: Theoretical Reviewmentioning

confidence: 99%

Succession Planning: Analysis Competence, Work Motivation, Strategic Leadership Development and Assessment Employee

Jumawan

2023

FJMR

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This study aims to find out what factors can support the success of succession planning in a corporate organization, this study uses a literature review of several articles related to dependent and independent, in this study does not use a questionnaire distribution involving respondents, the findings of this study are all variables independent variables significantly influence the dependent variable, so succession planning is successful if there is support or influence from the independent variables.

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CEO servant leadership and strategic service differentiation: The role of high-performance work systems and innovativeness

Cited by 32 publications

References 113 publications

Analysis of Work Environment, Attitude, Coaching, and Servant Leadership on Job Satisfaction Mediated by Career Development (Literature Review Study)

Analysis of Work Environment, Attitude, Coaching, and Servant Leadership on Job Satisfaction Mediated by Career Development (Literature Review Study)

Antecedents to service quality in the National Parks of Ecuador: leadership, talent management, work climate and training

Succession Planning: Analysis Competence, Work Motivation, Strategic Leadership Development and Assessment Employee

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