Casino employees’ perceptions of their quality of work life

Wan, Yim King Penny; Chan, Sow Hup Joanne

doi:10.1016/j.ijhm.2012.11.010

Cited by 74 publications

(86 citation statements)

References 33 publications

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“…The labour force of Macau has increased because of the large-scale casino hotels in the region. The local human resource landscape has also changed completely with new gaming operators rivalling one another for a share of the local gaming market [7]. Competition among casino hotel operators has raised the demand for skilled and qualified workers to create customer satisfaction.…”

Section: Problemsmentioning

confidence: 99%

“…The presence of a large workforce dominated by women has increased research attention on WFB issues. Although studies [7,18] on the quality of work-life balance have focused on work-stress problem solving as a central concept, evidence from women dealers in Macau remains lacking.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Firstly, the long work hours and shift work leave minimal time for family and friends. Secondly, unpredictable wages and lack of stability in employment relationship are concerns [7] that could create stress and lead to pressure for hospitality employees. The work is stressful because of the nature of service delivery and the heavy workload for service employees.…”

Section: Dimension Of Wfb In the Hospitality Sectormentioning

confidence: 99%

See 2 more Smart Citations

Do Single and Married Females Have the Same Standard of Work–Family Balance? Case Study of Frontline Employees in Macau

Ha¹,

Ip²,

Lin³

et al. 2018

J Tourism Hospit

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A high-quality work-family balance (WFB) can enhance job satisfaction and superior task performance, as well as reduce absenteeism and turnover rate, thereby enabling organisations to improve the effectiveness and commitment of their employees. This research investigates the features of quality WFB for female employees in a casino hotel in Macau. Many female employees continue to face the double burden of their careers and families. Long working hours, shift duties, demanding customers and stressful environment have become neglected phenomena in the casino business and could lead to an unbalanced WFB. Female employees experience disappointments and frustrations when work prevents them from providing care to their families. Previous studies have determined that male employees have better WFB than female employees. In particular, male employees know how to deal with their emotions, face responsibilities, take action and solve problems. By contrast, females are challenged to achieve WFB.Over the past decades, practitioners in the main hospitality industry have become increasingly interested in the female workforce. The high levels of family responsibility and shift work that females handle may cause them to experience high levels of work-family roles. Compared with male employees, female employees display lower levels of shift work tolerance but report more fatigue and sleepiness whilst working in a risk-exposed environment.This qualitative study involves face-to-face interviews with 30 female casino hotel employees (e.g., dealers, service staff, supervisors and managers) from 8 large major casino hotels. These respondents include single and married female frontline employees. Content analysis is performed to elaborate the female employees' perception of WFB and identify their challenges in achieving such balance. Recommendations are provided for HR practitioners in terms of the appropriate policies and strategies to improve WFB of female casino hotel employees. Therefore, the proper approach will enable casino hotels to retain the best talents and increase the productivity and competitiveness of their organisation.

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Section: Problemsmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Dimension Of Wfb In the Hospitality Sectormentioning

confidence: 99%

See 1 more Smart Citation

Do Single and Married Females Have the Same Standard of Work–Family Balance? Case Study of Frontline Employees in Macau

Ha¹,

Ip²,

Lin³

et al. 2018

J Tourism Hospit

View full text Add to dashboard Cite

show abstract

“…Employees are connected to their work, tenure of career success depicts that when success is achieved, they become physically and mentally more agile and emotionally more charged to their work [59]. When employees are committed to their organizations, they act and think totally for the success of the organization because ultimately it is their own success [60].…”

Section: Relationship Between Job Security and Career Successmentioning

confidence: 99%

Factors Affecting Career Success of Employees in the Insurance Sector of Pakistan

Pasha¹,

Hamid²,

Shahzad³

2016

ASSRJ

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Present article focuses on the key factors having influence on career success of employees in the insurance sector of Pakistan. We proposed an evolving process of career success and career commitment of working employees of insurance sector of Pakistan. It is found that career development practices like promotional opportunity, rewards, job security and training play vital role to build career commitment and career success of working employees of insurance sector.

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“…This development could be attributed to the fact that organisational outcomes and successes are, to a large extent, determined by the performance of their human resources (Hedge, Borman & Lammelein 2006). At organisational level, determining factors that are important in stimulating employee job performance is very crucial in that managers may be able to deal with policies and practices affecting employees more effectively and efficiently in the fast-paced workplace environment of today (Penny & Joanne 2013). At both industry and national levels, the subject of job performance has significance to the economies of developing countries such as South Africa, whose productivity levels are partially determined by the aggregate job performance of individual employees in different industries throughout the entire country (Woratz 2012).…”

Section: Introductionmentioning

confidence: 99%

Investigating antecedent factors to job performance: Contemporary evidence from government supply management professionals

Mafini

2015

Acta Commercii

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Purpose: The purpose of the study was to investigate the influence of transformational leadership, organisational citizenship behaviour and quality of work life on job performance amongst supply management professionals employed by the South African government. Rationale:The depressed job performance of supply management professionals in the South African government presents an impetus to generate new empirical information on the subject in order to find solutions. Methodology:A quantitative survey approach was followed using a sample of 264 supply management professionals employed in the South African government and were based in Gauteng Province. A Confirmatory Factor Analysis (CFA) was conducted to assess psychometric properties of the measurement instrument. Hypotheses were tested using Structural Equation Modelling (SEM). Findings:Transformational leadership had positive and significant relationships with organisational citizenship behaviour and quality of work life. Quality of work life exerted a greater influence of job performance than organisational citizenship behaviour. Value of research:The study provides current evidence of the influence of transformational leadership on organisational citizenship behaviour and quality of work life, as well as the influence of organisational citizenship behaviour and quality of work life on job performance amongst supply management professionals. Conclusion:Transformational leadership has a positive influence on organisational citizenship behaviour and quality of work life amongst supply management professionals in the government. Both organisational citizenship behaviour and quality of work life exert a positive influence on the job performance of supply management professionals in the government. Future studies should be extended to other professional cohorts in both the private and the government sectors.

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Casino employees’ perceptions of their quality of work life

Cited by 74 publications

References 33 publications

Do Single and Married Females Have the Same Standard of Work–Family Balance? Case Study of Frontline Employees in Macau

Do Single and Married Females Have the Same Standard of Work–Family Balance? Case Study of Frontline Employees in Macau

Factors Affecting Career Success of Employees in the Insurance Sector of Pakistan

Investigating antecedent factors to job performance: Contemporary evidence from government supply management professionals

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