CASE STUDY: Delegated Distribution: Hotels Should Be Warned! An Example from Croatia

Slivar, Iva; Stankov, Uglješa; Pavluković, Vanja

doi:10.33182/tmj.v7i2.838

Cited by 4 publications

(3 citation statements)

References 19 publications

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“…As we mentioned earlier, the idea of tourism being a responsible and sustainable industry is still a far-to-reach goal, as some of the game-changing and promising attempts quickly face the harsh reality of a highly competitive market. For instance, instead of leaving more space for profitability for smaller hotels, new online travel intermediaries impose high commissions and interfere with restrictive price policies and the sharing economy sites very quickly turn into the likes of their commercial, excessive profitmaking, counterparts (Slivar et al, 2019).…”

Section: A Path To Compassionate Tourismmentioning

confidence: 99%

A mindful shift: an opportunity for mindfulness-driven tourism in a post-pandemic world

Stankov

Filimonau

Vujičić

2020

Tourism Geographies

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160

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Many see the COVID-19 pandemic as a turning point for tourism, a chance to reflect on the pressing environmental and socio-economic concerns of the industry, and an opportunity to pinpoint a more desirable direction. However, for tourism to revive as a less impactful and more meaningful industry, more mindful consumers are needed to take factual benefits from the gravity of the current situation. Mindfulness as a practice of bringing a certain quality of attention to moment-by-moment experiences has become an important asset for individuals to cope with the problems of modern life. It is even seen as a significant driver of lifestyle change in Western societies, resulting in an increasing number of more conscious consumers and mindfulness-driven products and services. The COVID-19 pandemic is a wake-up call and opportunity for the tourism industry to embrace the mindfulness movement, trusting in its capacity to reflect on the current problems and to pave a new way forward towards more compassionate and meaningful tourism for both hosts and guests.

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Section: A Path To Compassionate Tourismmentioning

confidence: 99%

A mindful shift: an opportunity for mindfulness-driven tourism in a post-pandemic world

Stankov

Filimonau

Vujičić

2020

Tourism Geographies

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160

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“…For instance, seeing a friend's vacation photograph on social networking sites might activate perceived deservingness in consumers and encourage them to travel to have the same or even better experiences or posts to share on social networking sites. This is very likely among Gen Z consumers, who often share vacation experiences on social networking sites (Slivar et al, 2019). Studies support the travel motivation and intention of consumers with a high perceived deservingness (e.g., Feng et al, 2021; Li & Yu, 2020).…”

Section: Envy Occurrence and Digital Nativesmentioning

confidence: 99%

Resolving the complexity in Gen Z's envy occurrence: A cross‐cultural perspective

Colmekcioglu

Dedeoğlu

Okumuş

2022

Psychology and Marketing

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Envy is an impactful emotion on consumer behaviors, yet envy is quite complex to be comprehended due to its two different forms (malicious and benign). Therefore, it is significant to find out the factors occurring envy to consume to understand the impact and consequences of envy. This empirical study improves our understanding of envy occurrence (malicious or benign) in Generation Z (Gen Z) consumers by comparing two countries (the United States and Mexico) as representing individualistic and collectivistic cultures. We apply complexity theory as a basis for the configurational model, which we test using fuzzy-set qualitative comparative analysis. We use three configurations-personality, attitudes, and attached importance to participants on social networking sites-to explore causal recipes leading to malicious and benign envy. The findings of this study highlight the differences in Gen Z consumers' envy occurrence regarding configurational factors. In addition to said factors, this research indicates that culture plays a significant role in Gen Z's envy occurrence, thus contributing to the current knowledge set.

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“…destination management systems, in-room entertainment, self-check-in kiosks) (Lehaney et al 1999 ) or based on general purpose systems for the delivery or enhancement of services (e.g. provider websites, mobile phone applications) (Slivar et al 2019 ; Wani et al 2017 ). It is therefore not surprising that tourism has been quick to jump onto the emerging Industry 4.0 trend, embracing increased technological development within is own framework of Tourism 4.0.…”

Section: Introductionmentioning

confidence: 99%

Tourism 4.0 technologies and tourist experiences: a human-centered design perspective

Stankov

Gretzel

2020

Inf Technol Tourism

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145

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Building on the momentum of Industry 4.0 developments in production and manufacturing, the tourism-specific concept of Tourism 4.0 currently fuels visions of similar technology-based transformations towards highly interconnected and phygital systems in the tourism industry. There is an implicit assumption that the technological innovations of Tourism 4.0 work better for the benefits of tourists. However, even marvels of tourism information technology often come with a serious lack of human-centered design. The unprecedented speed of development and implementation of Tourism 4.0 technology further adds to this neglect. In addition, traditional approaches to designing the user experience of interactive systems are now seriously challenged by the disruption of traditional views on the goals of system use, more complex user roles, and the dynamic and hybrid context of the use. The powerful capabilities of Tourism 4.0 technologies allow for the enhancement of interaction with a system and enrichment of the tourist experience itself, providing new ways of assisting in behavior change and even in the long-lasting transformation of the users. However, this also means greater potential for harm. This viewpoint conceptualizes three different effects of interactive system use on technology-mediated tourist experiences—besides goal achievement that impacts satisfaction, effects can be goal-limiting (ranging from distracting to damaging) or goal-surpassing (ranging from enhancing to transforming). This conceptualization is then used to frame the importance of human-centered design for emerging Tourism 4.0 technologies.

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CASE STUDY: Delegated Distribution: Hotels Should Be Warned! An Example from Croatia

Cited by 4 publications

References 19 publications

A mindful shift: an opportunity for mindfulness-driven tourism in a post-pandemic world

A mindful shift: an opportunity for mindfulness-driven tourism in a post-pandemic world

Resolving the complexity in Gen Z's envy occurrence: A cross‐cultural perspective

Tourism 4.0 technologies and tourist experiences: a human-centered design perspective

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