Capability/maturity based model for logistics processes assessment

Abstract

Purpose – The purpose of this paper is to study how a general standardized processes assessment capability/maturity model, such as Capability Maturity Model Integration (CMMI), can be combined to a standardized benchmark of logistics processes best practices, such as FD X50-604, to propose a new approach that evaluates logistics processes capability/maturity. Design/methodology/approach – First, an analysis study of CMMI model and X50-604 standard is performed. In order to prove their coherence, a deep comparative analysis of CMMI and X50-604 practices is conducted. As illustration, the paper focuses on a particular application of this approach to evaluate capability/maturity of distribution logistics activities. An industrial case study that aims the validation of this particular application is finally conducted in a furniture company. Findings – The authors estimate that the paper findings provide an operational guide for industrials to evaluate their distribution processes that is a practical, verifiable, repeatable and extensible to other logistics process areas and an interesting opportunity to evolve the standard FD X50-604 regarding CMMI requirements to assess capability/maturity of logistics processes. Originality/value – In general, the few capability/maturity-driven models analyzed in literature present some limits that do not allow their diffusion in the industrial level, especially in logistics. This study proposes a new approach based on standards that provide an operational guide for industrials to evaluate their distribution processes based on capability/maturity concept.

Critical performance factors of public sector organizations in concession-based public-private partnership projects

“…Performance is defined as the ultimate result of all the efforts of an organization (Benmoussa et al, 2015). According to Kaplan (1990), performance measurement is aimed at performance improvement.…”

Maturity Models in Supply Chain Sustainability: A Systematic Literature Review

“…Benmoussa et al [44] consider that the maturity approach is more appropriate to understand how SC sustainability can be improved than an approach based on performance outcomes. Although there are some frameworks that seek to assess sustainability in the SC (e.g., [21]), Reefke et al [19] and Kurnia et al [45] highlight that MMs allow managers and other stakeholders to understand the sustainability level that the company and its SC have attained and what actions should be taken to maintain and promote progress.…”

A corporate sustainability maturity model for readiness assessment: a three-step development strategy

“…Although many researchers tend to use five maturity levels, there are those who prefer an even number of levels. For example, Alencar Rigon et al (2014) and Benmoussa et al (2015) used up to six levels, whereas Oliva (2014); Alvarez et al (2015) and Okongwu et al (2013) used up to four levels. More levels are chosen to explain more specifically a certain level of maturity or a smaller number of maturity levels are formulated by combining several similar maturity levels into one.…”

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