Cancer Patients' Satisfaction With Care in Traditional and Innovative Ambulatory Oncology Clinics

Abstract

This study examined the effects of environmental changes, such as rearranging the seating area, playing soft music, and displaying scenes of nature, on aspects of patient satisfaction, ranging from satisfaction with the physical environment and wait times to continuity of care, confidentiality, and trust in providers. Patients receiving care in a new, innovative cancer center had significantly higher satisfaction scores on the physical environment and wait time subscales than the patients receiving care in an older, traditional center. However, the 2 centers did not differ on any of the other satisfaction subscales. Implications of these findings are discussed.

Cancer patient and clinician acceptability and feasibility of a supportive care screening and referral process

“…Overcoming the lack of private space was logistically difficult, especially in the shared spaces such as the chemotherapy unit or shared rooms on the ward; drawing the dividing curtain was the most practical means of creating privacy. While studies of patient–clinician communication identify walled cubicles and private rooms to achieve greater privacy, studies also report that patients still report satisfaction with their care, confidentiality of their information, trust in the staff and feel respect for privacy by staff when only a dividing curtain existed . Time to conduct the discussion emerged as a third feasibility issue, particularly for clinicians.…”

Cancer patients' concerns regarding access to cancer care: perceived impact of waiting times along the diagnosis and treatment journey

“…Studies which have focussed on the patient experience of waiting times have primarily measured patient satisfaction rather than concern (Gesell & Gregory 2004; Absolom et al . 2006; Groff et al . 2008).…”

Distribution and determinants of patient satisfaction in oncology: A review of the literature

“…In addition, patients with gynecological disease were significantly less satisfied with the physical environment over time. 13 In a study by Kleeberg and colleagues, outpatient cancer patients were examined to assess their cancer care in private oncology practices and day hospitals, and to identify the extent to which staff meet the expectations of their patients. For statistical analysis, the problem frequency (PF) was calculated for each item of PASQOC.…”

“…The items on the PSQ-III fall into one of seven multi-item subscales: general satisfaction, technical quality, interpersonal care, communication, financial aspects, time spent with provider, and access or availability or convenience. 13 The Princess Margaret Hospital Satisfaction with Doctor Questionnaire (PMH-PSQ-MD) was developed and validated specifically for use in oncology patients in an outpatient setting. It presents 41 statements about physicians in the categories of information exchange, interpersonal skills, empathy, and quality of time and was validated for outpatient use with a Cronbach's alpha score of 0.97.…”