Distribution and determinants of patient satisfaction in oncology: A review of the literature

Abstract

Abstract:Cancer is one of the leading causes of morbidity and mortality in the United States. It places considerable mental, physical, and emotional stress on patients and requires them to make major adjustments in many key areas of their lives. As a consequence, the demands on health care providers to satisfy the complex care needs of cancer patients increase manifold. Of late, patient satisfaction has been recognized as one of the key indicators of health care quality and is now being used by health care institutions for monitoring health care improvement programs, gaining accreditation, and marketing strategies. The patient satisfaction information is also being used to compare and benchmark hospitals, identify best-performance institutions, and discover areas in need of improvement. However, the existing literature on patient satisfaction with the quality of cancer care they receive is inconsistent and heterogeneous because of differences in study designs, questionnaires, study populations, and sample sizes. The aim of this review was therefore to systematically evaluate the available information on the distribution and determinants of patient satisfaction in oncology.

Psychosocial Determinants of Satisfaction with Hospital Care in Adult Patients Suffering from Advanced Cancer

“…Th e research revealed that there was little consistency in the eff ect of age on satisfaction with care 10 . Pini et al 16 found no statistically signifi cant relationship of overall satisfaction with demographics and other factors, although grading of services seemed to be aff ected by the patient health status, education and sex.…”

“…It is well known that cancer diagnosis places considerable mental, physical, and emotional stress on patients and requires them to make major adjustments in many key areas of their lives 10 . Cancer patients are at a high risk of a variety of emotional disorders including anxiety, traumatic stress, and depression [11][12][13] .…”

“…Brédart et al 19 found that patients with a higher than compulsory education level or lower than university level reported lower overall satisfaction. If there is any regularity in the relationship of a specifi c demographic factor with satisfaction, it will take more research to uncover it, and any relationship will likely be conditioned by other factors 10 . In this clinical correlation study, the fi rst aim was to determine correlations between psychological (level of emotional distress, coping with the diagnosis) and sociodemographic factors (age, gender, level of education, having life partner or not, and month income), and satisfaction with physicians, nurses and organization of oncology hospital care.…”

Patient-hospital communication: A platform to improve outpatient chemotherapy

“…This is a double problem. First, waiting time is a factor of patient dissatisfaction (Lis, Rodeghier, and Gupta 2009). Second, patients who are waiting consume resources.…”

Patients’ Satisfaction with the Nursing Services in a University Hospital

“…(7,8) Hasta memnuniyeti, hastaların yalnızca gerekli bakım ve tedaviyi gördüklerini hissetmeleri ile ilgili olmayıp aynı zamanda hastane ortamı ve sağlanan bakımın kalitesinden memnun olmalarıyla da ilgili bir durumdur. (9) Hastaların, gelecekteki başka sağlık sorunlarıyla geri dönme eğiliminde olmaları ve diğer hastalara tavsiye etme olasılıkları nedeniyle kurumların eksikliklerini belirleyerek bu eksikliklerin giderilmesinde, hasta memnuniyetinin ve hizmet kalitesinin değerlendirilmesinin yol gösterici olabileceğini göz önünde tutması gerekmektedir. (7,10) Çünkü hastanın, algıladığı kalite ile beklediği kalite arasında karşılaştırma yaparak edindiği sonuç onun memnuniyetini ortaya çıkarır.…”