Can't we all just get along? Emotions and the team guiding experience in adventure tourism

Mackenzie, Susan Houge; Kerr, John H.

doi:10.1016/j.jdmm.2013.03.003

Cited by 24 publications

(21 citation statements)

References 63 publications

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“…Arguably, many studies of destination experiences operate at this level (see Garrod, 2008). Within this special issue, Houge Mackenzie and Kerr (2013) consider how interactions and relationships among guides shape their willingness and ability to perform guiding work and Ziakas and Boukas (2013) explore how individuals engage with and interpret their experiences of the Limassol Carnival. By focusing on the nuances of personal experiences through qualitative methods, these studies offer marketers and researchers invaluable insights regarding the emotional, psychological and interpersonal dimensions of experience co-creation.…”

Section: Challenges and Issues For Destination Experience Researchmentioning

confidence: 99%

“…The incompatibility of these approaches is also reflected in the eclectic methods and methodologies employed in tourism destination experience research. Studies utilise an array of approaches, including autoethnographic (Houge Mackenzie & Kerr, 2013;Scarles, 2010;Wright, 2010), ethnographic and observational methods (Andrews, 2005(Andrews, , 2009Lugosi, 2008Lugosi, , 2009Lugosi, , 2014Palmer, 2005), visual methods (Coshall, 2000;Garrod, 2008;Gilhespy & Harris, 2010;Prebensen, 2007), netnographic and various forms of investigative Internet research (Lugosi, et al, 2012;Mkono, 2012;Woodside et al, 2007) and a variety of elicitation techniques within qualitative and case study strategies (Chan, 2009;Gretzel & Fesenmaier, 2010;Guthro, 2011;Larson et al, 2013;Middleton, 2011;Ziakas & Boukas, 2013). This is in addition to more traditional survey-based, quantitative approaches (see Chen et al, 2009;Hosany & Gilbert, 2010;Oh, Fiore, & Jeoung, 2007;Prayag et al, 2013;Räikkönen & Honkanen, 2013).…”

Section: Challenges and Issues For Destination Experience Researchmentioning

confidence: 99%

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Researching destination experiences: Themes, perspectives and challenges

Lugosi¹,

Walls²

2013

Journal of Destination Marketing & Management

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This paper reviews and synthesises multidisciplinary research on destination experiences and outlines some of the future challenges facing researchers and practitioners. The paper is split into four main parts: the first reviews social scientific conceptualisations of consumption and consumer experiences; the second considers marketing and management perspectives; and the third focuses specifically on consumption experiences in destination settings. The final part examines the challenges for future research and identifies three critical sets of issues: the first concerns matters of scale and focus when conceptualising and examining destination experiences; the second deals with the various and seemingly incompatible conceptual and methodological approaches required to explore destination experiences; and the third concerns the increasing necessity to recognise complexity in terms of understanding the various stakeholders, processes and practices and their interactions, which shape destination experiences.

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Section: Challenges and Issues For Destination Experience Researchmentioning

confidence: 99%

Section: Challenges and Issues For Destination Experience Researchmentioning

confidence: 99%

Researching destination experiences: Themes, perspectives and challenges

Lugosi¹,

Walls²

2013

Journal of Destination Marketing & Management

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“…This narrative of the green and white mittens is written using the autoethnographic approach. We have sought guidance from previous autoethnographic studies on affect and emotions, for instance, in the context of family voluntourism (Germann Molz, 2017) and family holidays (Noy, 2008), adventure guiding (Mackenzie & Kerr, 2013a, 2013b, site-specific dancing (Barbour & Hitchmough, 2014) and conducting fieldwork (Hokkanen, 2017). In addition, we follow Stewart's (2005, pp.…”

Section: Autoethnographic Narrativementioning

confidence: 99%

Affective entanglements with travelling mittens

Kugapi

Höckert

2020

Tourism Geographies

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Researchers have, most commonly, been studying souvenirs from two different streams: one that discusses the impact of souvenirs on the producers and another that focuses more on tourists as consumers of the souvenirs. Recently, the studies have also concentrated on the stories given with souvenirs, connectiveness to places and on the effectiveness of their memorability. However, research about the embodied experiences of and, most importantly, with souvenirs has been overlooked even in craft tourism, which can be seen fundamentally different way of experiencing tourism destinations as it invites people to involve the body in the actions, touch and move together. Therefore, in order to grasp the embodied encounters with souvenirs, we use an autoethnographic narrative of self-knitted green and white mittens to gain understanding about our experiences with the non-human actors, to research how emotions and affect are produced through craft tourism and the souvenirs, and how care as an affect is present in different situations and. By drawing inspiration from previous discussions on relational ethics, non-representational theory and affect in Tourism Studies, the narrative of the mittens explores the intensive entanglements in meanings and matter between handicrafts, places and humans. There, the ability to care is not limited to the social lives of humans. The self-made souvenirs emerge in unpredictable ways around everyday actions and create multiple affects, with movement, vitality and encounters on their own, becoming part of a lifelong journey filled with memories of certain moments. Furthermore, our findings encourage future tourism research to go beyond representation when exploring the intensive entanglements between people, souvenirs and places.

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“…L'activité comporte un ou plusieurs types de manifestations : cognitive, émotionnelle (affective), physique, perceptuelle (sensorielle) et sociale (Fornerino et Helme-Guizon, 2006 La problématique de la production du tourisme pose également la question inverse, c'est-à-dire comment le comportement touristique est-il influencé par la structure sensible ? Plusieurs études sur le tourisme sportif ou d'aventure (entre autres Arnoul et Price, 1993 ;Mackenzie et Kerr, 2013) font ressortir que « les résultats émotionnels associés à une expérience extraordinaire sont intégrés dans les relations entre le client et le fournisseur de services 7 ». Dora Agapito, Júlio Mendes et Patrícia Valle (2013) ont pour leur part montré que l'information multisensorielle concernant les expériences touristiques était importante dans le marketing et la gestion des destinations et que l'analyse de la dimension sensorielle des expériences touristiques était pertinente : les sens humains sont cruciaux pour la perception du monde par l'individu ; les stimuli sensoriels influencent le comportement du consommateur et les lieux et les environnements (destinations) offrent des rencontres multi-sensorielles.…”

Section: Contexte D'hybridation De L'offre Et Des Comportements Touriunclassified

Le tourisme comme expérience sensible

Liu

Gwiazdzinski

2019

teoros

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Le développement du tourisme oblige les acteurs et les territoires à s’adapter à la demande et aux besoins des visiteurs originaires de différents pays et cultures. Cette exigence interculturelle passe notamment par une connaissance plus fine des pratiques, des perceptions et des ressentis des touristes étrangers et notamment des touristes chinois, dont le nombre est en forte augmentation en France, en Europe et dans le monde. L’article propose une approche exploratoire des représentations associées à ces pratiques en France par l’exploitation des commentaires et des images postés sur le réseau social Sina Microblog (Weibo) par des touristes chinois en visite dans la ville d’Avignon à l’été 2016 et aboutit notamment à une première typologie des ressentis. Le protocole d’analyse des pratiques touristiques développé pour cet exemple permet d’appréhender le niveau de satisfaction des touristes, d’analyser ce qui forge leur comportement complexe à partir de leur ressenti sur place, de mieux caractériser l’expérience touristique au sens large et d’imaginer une modélisation. D’un point de vue plus opérationnel, la démarche permet d’envisager une amélioration du dialogue entre les opérateurs touristiques et les usagers finaux, une adaptation plus fine de l’offre et de la demande, une amélioration du bien-être des touristes et un renforcement de l’attractivité des territoires.

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Can't we all just get along? Emotions and the team guiding experience in adventure tourism

Cited by 24 publications

References 63 publications

Researching destination experiences: Themes, perspectives and challenges

Researching destination experiences: Themes, perspectives and challenges

Affective entanglements with travelling mittens

Le tourisme comme expérience sensible

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