Can Stressed Employees Perform Organizational Citizenship Behavior?

Abstract

Organizational citizenship behavior is beneficial for organizations to sustain long-term profitability. As such, organizations today constantly expect the employees engage in organizational citizenship behavior. However, the demonstration of organizational citizenship behavior is truly depends on the willingness of the employees. Meanwhile, employees have no formal obligation to perform organizational citizenship behavior. Surprisingly, there is a dearth of studies to investigate whether stressed employees can still contribute to the positive behaviors in the organization. Hence, this study used 474 bank officers to investigate the negative relationship between stress and organizational citizenship behavior. The findings of this study confirmed the hypothesized relationship between emotional stress and organizational citizenship behavior.Index Terms-organizational citizenship behavior, positive behavior, stress, stress symptoms, bank, Malaysia 

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