Effects of Resilience and Burnout against Organizational Citizenship Behavior Islamic Perspective in Moderation Work Spirituality: Study on Employees of Islamic People's Financing Bank, Special Region of Yogyakarta

Abstract

The purpose of this study was to determine and analyze the effect of resilience and burnout on Organizational Citizenship Behavior in Islamic Perspective (OCBIP) moderated by work spirituality. The study was conducted on employees of the Islamic People's Financing Bank in Yogyakarta with a sample of 152 employees. The sampling technique used purposive sampling technique, namely employees who worked more than the same as one year (≥ 1 year). The instrument used in this study was a questionnaire. The type of research used is quantitative research and the type of data is primary data that is sourced directly from the questionnaire distribution survey. The research model was analyzed using Structural Equation Modeling (SEM) with the help of SmartPLS-3 Software. The results of this study indicate that resilience has a positive and significant effect on OCBIP. Burnout has a negative and significant effect on OCBIP. Work spirituality moderates the relationship between resilience and burnout to OCBIP.