Can Private Sector Strategic Information Systems Planning Techniques Work for the Public Sector?

Abstract

This study investigated strategic information technology planning (SISP) at the statewide level. Even though thirty-eight states reported having a strategic information technology plan in place and ten reported having a plan in progress; analysis of the data shows that the executive and legislative or highest levels of state government are "not involved" in SISP. A lack of integrated statewide governmental strategic information systems planning (SISP) suggests that SISP as defined by private sector models may not be accomplished easily in the public sector. Significant differences in the process of setting organizational objectives, planning horizons, and stakeholder involvement are barriers to public sector application of private sector SISP models which few states seem to have overcome.

Advancing E‐Governance: Comparing Taiwan and the United States

“…Laws and policies formulated in support of the strategic direction of e‐governance can lay a foundation that enables various agencies to work together (Fountain 2001). Empirical evidence strongly indicates the importance of strategic planning for enhancing e‐government results in the United States at the local level (Dufner, Holley, and Reed 2002; Fletcher 1999). Another important institutional foundation for the development of e‐governance is the implementation of privacy and security laws and policies that can protect online information and services provided by e‐government.…”

Loyal to your city? A data mining analysis of a public service loyalty program

“…Lately, their modernization process has resulted in them adopting a more privatized character [23] along with private-like principles such as a focus on efficiency, competitiveness and profitability [24]. As time evolves, this transformation will result in applications originating from the private sector, migrating towards the public sector [25]. CRM applications in the public field, referred to as e-government, have until now mostly focused on providing equally accessible, transparent and omnipresent public services [26], on citizen engagement [27] and on policing [28].…”

IT Business Cases in Local Government: An Action Research Study

“…The recognition of non-financial benefits corresponds well with public sector organizations' non-profit nature and their political agenda [29]. Public sector organizations are likely to estimate the potential value of an IT investment by looking at both its economic value and its political value [30].…”