Advancing E‐Governance: Comparing Taiwan and the United States

Abstract

Can e‐governance fulfill the ideal of citizen‐centric government around the world? This comparative study examines Taiwan and the United States and offers PAR readers relevant management and policy lessons. The research utilizes a framework that captures the institutional, organizational, and technological drivers of e‐governance performance. The results indicate that the United States and Taiwan excel in different areas, but could improve in others and thereby learn from each other.

Stages and Determinants of E-Government Development: A Twelve-Year Longitudinal Study of Global Cities

“…The findings of the regression analysis in the article corroborate earlier findings about the different institutional antecedents associated with different dimensions or practice areas of e-government (e.g., Chen and Hsieh 2009;, and generate stronger research insights by systematically drawing on information science literature, in addition to public administration and public management. In addressing these associations across three different stages of e-government across time, the results provide more granular evidence of the associations, and explain why some governments may move faster than others and in specific stages.…”

Innovation acceptance and customer satisfaction. A survey on tax information systems

“…Chen and Hsish (2009) define it as improvement of the quality of services and governance by the use of ICT. UNESCO defines it as follow: "E-Governance is the public sector's use of information and communication technologies with the aim of improving information and service delivery, encouraging citizen participation in the decision-making process and making government more accountable, transparent and effective" (Unesco,2016).…”

A comparative study of e-government XBRL implementations: The potential of improving information transparency and efficiency

“…Institutions are an important explanatory variable for the variation in e-government practices as shown in several comparative studies of e-government (Chen & Knepper, 2005;Heeks, 1999;Hernon, Cullen, & Relyea, 2006;Welch & Wong, 2001). For example, a country that has a set of facilitating laws and regulations for transparent government is more likely to make unfiltered public service performance information online than one that does not have such laws (Chen & Hsieh, 2009).…”