Can diversity climate shape service innovative behavior in Vietnamese and Brazilian tour companies? The role of work passion

Luu, Trong Tuan

doi:10.1016/j.tourman.2018.12.011

Cited by 73 publications

(85 citation statements)

References 90 publications

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“…Previous research shows that workforce diversity can enhance individual and group creativity compared to less diverse organizations (Han et al, 2011; Hoever et al, 2012) which ultimately leads to creativity in an organization. Current research supports these findings, where Luu (2019) found that maintaining a diverse group of individuals within an organization fostered service innovativeness among employees in Brazilian and Vietnamese companies.…”

Section: Organization and Creativitysupporting

confidence: 54%

The Inseparable Three: How Organization and Culture Can Foster Individual Creativity

2019

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Section: Organization and Creativitysupporting

confidence: 54%

The Inseparable Three: How Organization and Culture Can Foster Individual Creativity

2019

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“…The unrestricted model (M 1 ) was compared to the restricted models (M 2 , M 3 , M 4 , and M 5 ) through the ΔCFI (Byrne, 2008;Luu, 2019). The use of ΔCFI rather than the classical Δχ 2 test to assess the invariance across models is supported by the fact that the structural equation models (SEMs) only approximate reality, whereas the Δχ 2 test is an extremely rigorous test of the invariance (Cudeck & Browne, 1983;MacCallum, Razonwski, & Necowitz, 1992;Schivinski & Dabrowski, 2016 2008; Cheung & Rensvold, 2002).…”

Section: Multigroup Analysismentioning

confidence: 99%

Antecedents and outcomes of digital influencer endorsement: An exploratory study

Torres

Augusto

Matos

2019

Psychology and Marketing

199

115

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The advertising and marketing literature have established that celebrity endorsements constitute an effective way to enhance attitudes toward brands and increase purchase intents. However, there are no relevant studies on digital influencers. This study addresses the research gap by examining the effect of digital influencers' attractiveness and the effect of the congruence between a digital influencer and a brand on consumer attitudes and purchase intentions. By applying structural equation modeling to a sample of 307 followers of digital influencers, a model was tested and group analysis was performed for two categories (“entertainment & video games” and “fashion & beauty”). The results show that both brand attitudes and purchase intentions are influenced by the digital influencer's attractiveness (which includes both likeability and familiarity) and by the congruence between the digital influencer and the brand. This study makes several contributions to both theory and practice, which are highlighted in this paper.

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“…According to Gulyani and Bhatnagar (2017), individuals who are harmoniously passionate enjoy their work and spend extra time are likely to spend more time dealing with work-related issues and doing things that are not technically required of them and go beyond their job description and challenge the status quo. In the context of frontline employees in hotel firms, scholars have regarded harmonious passion a strength that pushes them to involve in IWB for the sake of meeting customers' demands and expectations (Luu, 2019). Thus, it is proposed that:…”

Section: Cooperative Psychological Climate and Harmonious Passionmentioning

confidence: 99%

“…The burgeoning research on this construct in the last decade is seen as a promising solution for service organisations (Chen et al, 2017;Ma et al, 2018). For example, it is a force in employees that pushes them to involve in IWB for the sake of improving customer services (Luu, 2019). Recent research has also clarified the underlying mechanism of harmonious passion between cooperative psychological climate and employees' extra role behaviours .…”

Section: Introductionmentioning

confidence: 99%

Linking Cooperative Psychological Climate, Harmonious Passion, and Servicing Empowerment with Innovative Work Behaviour

Jan¹,

Zainal

2020

AAMJ

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Innovative work behaviour (IWB) forms an essential basis for obtaining competitive advantage and long-term success for the hospitality firms. Nonetheless, empirical research on this potential behaviour has received limited attention in hospitality research. Drawing from self-determination theory (SDT), this study tests a conceptual model that examines the mediating role of harmonious passion between cooperative psychological climate and IWB within the hospitality industry. This study also recognises the importance of servicing empowerment as the boundary condition between harmonious passion and IWB. We further developed a moderated mediation model to test the above said relationships. A total of 257 employees who worked in the four- and five-star hotels in Pakistan participated in the study. Partial least structural equation modelling (PLS-SEM) was used to analyse the data. Results reported significant mediating effect of harmonious passion between cooperative psychological climate and IWB. The relationship between harmonious passion and IWB was strengthened to the extent that servicing empowerment in the hotel firms was high. Furthermore, the indirect effect of cooperative psychological climate on IWB (via harmonious passion) was stronger when the servicing empowerment was high. Practitioners looking to enhance harmonious passion and IWB can do so by creating a cooperative climate in their hotel firms. This study carries value as research on harmonious passion in the organisational context is still unexplored and this study extends the scope of cooperative psychological climate research that this factor has the potential to foster employees’ harmonious passion leading them display IWB.

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Can diversity climate shape service innovative behavior in Vietnamese and Brazilian tour companies? The role of work passion

Cited by 73 publications

References 90 publications

The Inseparable Three: How Organization and Culture Can Foster Individual Creativity

The Inseparable Three: How Organization and Culture Can Foster Individual Creativity

Antecedents and outcomes of digital influencer endorsement: An exploratory study

Linking Cooperative Psychological Climate, Harmonious Passion, and Servicing Empowerment with Innovative Work Behaviour

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