Calculating the efficiency indicators in implementing purchase processes

Abstract

The aim of the paper is to create a theoretical and analytical basis for the topic of calculating the efficiency of the implementation of the purchasing process. This topic is the main subject of research and as the subject of research there are data on the cost of deployment and operation of Enterprise Resource Planning of the world's leading suppliers. The contribution is mainly in processing theoretical solutions of the problem based on study of available materials and designing various types of metrics for execution of purchasing processes.

Changing Nature of Customer Relationships in Organizations

“…However, in the present-day business scenario, it is not the responsibility of marketing only to do and report customer interactions. It is the responsibility of every functional area to interact with customers, especially electronically (Prajová, Homokyová, & Horvátová, 2019). In the present age of seamless connectivity, every employee must be focused on customers.…”