2020
DOI: 10.47405/mjssh.v5i8.456
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Cadbury Malaysia Porcine DNA Case: Lessons from Crisis Management and Cultural Perspectives

Abstract: Crises are inevitable and it can be happened at any point of the organization process. Thus, it is worthwhile for the organization to identify the early plan of issue or potential risk occurring within organizations as it is not easy to win the reputation warfare. Thus, this paper aims to review the Cadbury Porcine DNA case that happened in Malaysia from the perspective of crisis management and cultural approaches. The discussion of the case surrounded on the chronology of the case, crisis communication and ma… Show more

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Cited by 4 publications
(3 citation statements)
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“…However, social media serves as a double-edged sword, where the wealth of information can either guide toward the truth or lead to misinformation. Besides its positive content, the other contents often lead to misleading information spreading, such as the prior issue of Cadbury Malaysia Porcine DNA Case (Yu & Chan, 2020) or when certain fast food brands in Indonesia allegedly have pork ingredients (Indonesian Ulema Council, 2021). Even though these two cases responded responsively by the Halal Council, the dissemination of this information is already impactful to society, especially Muslims.…”
Section: Introductionmentioning
confidence: 99%
“…However, social media serves as a double-edged sword, where the wealth of information can either guide toward the truth or lead to misinformation. Besides its positive content, the other contents often lead to misleading information spreading, such as the prior issue of Cadbury Malaysia Porcine DNA Case (Yu & Chan, 2020) or when certain fast food brands in Indonesia allegedly have pork ingredients (Indonesian Ulema Council, 2021). Even though these two cases responded responsively by the Halal Council, the dissemination of this information is already impactful to society, especially Muslims.…”
Section: Introductionmentioning
confidence: 99%
“…There are many cases of adulteration in halal foods for example, in Malaysia pig DNA had been discovered in Cadbury's products [8], [9]. Various methods were employed in halal food and product detection which include Fourier Transform Infrared Spectroscopy, hydroxyproline analysis tool, real-time polymerase chain reaction (PCR), and others [10], [11], [12], [13], [14].…”
Section: Introductionmentioning
confidence: 99%
“…Cadbury was sued RM 100 million in this pork DNA case. Due to this problem, the company was reported to lose $37 million from international sales in ten days (Tieman, 2019;Yu and Chan, 2020).…”
Section: Introductionmentioning
confidence: 99%