“…BPR alters the existing business process and brings cooperation between various departments using cross-functional teams instead of individuals working in isolated departments (ATTARAN, 2004). Operational Cost is improved when day-to-day expenses incurred in running a business such as supplies, labour, inventory, facility and material costs are minimized (ARMISTEAD; BOWMAN; NEWTON, 1995;JONES;NOBLE;CROWE, 1997;WOOD, 1999;GUNASEKARAN, et al, 2000;SLACK, et al, 2007;HESSON, 2007). For instance, service organizations have to make sure that ordering costs are minimized as possible.…”