Business Process Modelling and Enactment for Task-Specific Information Support

Abstract

IT support for knowledge workers in their daily work can take many different guises: groupware systems and information retrieval tools help to exploit and develop function knowledge (how to perform a given activity, or function), while workflow management systems address the process knowledge (which activities to perform in which temporal-logical order, normally modelled in a rigid manner for clearly structured processes). However, what is missing so far in business-process oriented knowledge management, is an environment that (i)integrates the business process and knowledge management aspects of weakly structured knowledge work, and (ii) actively supports the worker in using and adding knowledge resources. This paper presents an approach to support knowledge-intensive business processes. As an example we sketch a case study from the Greek public sector.

Agile Knowledge-Based E-Government Supported By Sake System

“…The SAKE methodology constitutes a hybrid composition of approaches and methodologies. Specifically, the proposed methodology takes in account a) the Know-Net method, that has been designed as a supporting tool to help the design, development, and deployment of a holistic Knowledge Management Infrastructure, b) the CommonKADS methodology (Schreiber et al, 2000), that supports structured knowledge engineering, and c) the DECOR Business Knowledge Method (Abecker et al, 2003) that constitutes a business process oriented knowledge management method consisting of a structured archive around the notion of the company's business processes which are equipped with active, context-sensitive knowledge delivery, to promote a better exploitation of knowledge sources. The Know-Net method elaborated by KNOW-NET (Esprit EP28928) project provides a holistic corporate knowledge management method and tool integrating content management and collaboration with advanced search and retrieval.…”