Business process management in health care: current challenges and future prospects

Buttiġieġ, Sandra C.; Dey, Prasanta Kumar; Gauci, Dorothy

doi:10.2147/ieh.s68183

Cited by 27 publications

(28 citation statements)

References 69 publications

(73 reference statements)

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“…The shift in the healthcare industry from volume-oriented organizations to value-oriented organizations has led performance management in health care to move from an outcome-based approach to a system-based approach (Buttigieg et al , 2016) and has driven clinicians and managers to pay more attention to processes to obtain better health system performance. Health care organizations are more frequently employing BPM.…”

Section: Discussionmentioning

confidence: 99%

“…Therefore, the enormous changes in the healthcare environment are laying the foundation for a new business model, and this shift from volume-oriented organizations to value-oriented organizations involves performance management in health care, which is moving from an outcome-based approach to a system-based approach (Buttigieg et al , 2016). More specifically, clinicians and managers are paying more attention to processes to obtain better health system performance.…”

Section: Introductionmentioning

confidence: 99%

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The effect of digital technologies adoption in healthcare industry: a case based analysis

Laurenza

Quintano

Schiavone

et al. 2018

BPMJ

132

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Purpose The purpose of this paper is to contribute to the extant literature regarding the exploitation of digital technologies by illustrating how this type of IT can influence business process improvements in the healthcare industry. Design/methodology/approach The paper reports an illustrative case study for MSD Italy, the Italian subsidiary of the USA-based company Merck & Co., Inc. The group sells drugs for human use in Italy but is also active in the veterinary (MSD Animal Health) industry, with Vree Health, and in solutions and software-based services for the healthcare industry. Findings The results show that the adoption of digital technologies could improve the performance of main healthcare business processes, particularly those processes that can be simplified with the adoption of information technology. More specifically, digital technologies could increase efficiency and, at the same time, allow for the delivery of better quality and reduced response times, with many benefits for several stakeholders, such as national health systems, clinicians and patients. Originality/value Although some studies report the need for effective business processes for sustainable healthcare systems, there is a lack of literature regarding the specific implications of the adoption of such digital technologies for the business process management of healthcare firms. This paper attempts to fill in this gap.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The effect of digital technologies adoption in healthcare industry: a case based analysis

Laurenza

Quintano

Schiavone

et al. 2018

BPMJ

132

View full text Add to dashboard Cite

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“…From the 98 remaining studies, 33 were initially discarded for having little relation to the subject of study of this review. The remaining 65 papers were exhaustively analyzed and evaluated according to the described requirements; 24 papers were discarded for not having a solid experimental basis, 5–28 14 because they only develop the modeling of the process without executing it 29–42 and 4 of them for being other reviews. 3,4,43,44 Twenty-three studies were included in a preselection, and 11 of these were classified as doubtful by at least one of the authors.…”

Section: Resultsmentioning

confidence: 99%

Business Process Management for optimizing clinical processes: A systematic literature review

Ramón-Fernández

Fernández

García

2019

Health Informatics J

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Business Process Management is a new strategy for process management that is having a major impact today. Mainly, its use is focused on the industrial, services, and business sector. However, in recent years, it has begun to apply for optimizing clinical processes. So far, no studies that evaluate its true impact on the healthcare sector have been found. This systematic review aims to assess the results of the application of Business Process Management methodology on clinical processes, analyzing whether it can become a useful tool to improve the effectiveness and quality of processes. We conducted a systematic literature review using ScienceDirect, Web of Science, Scopus, PubMed, and Springer databases. After the electronic search process in different databases, 18 articles met the pre-established requirements. The findings support the use of Business Process Management as an effective methodology to optimize clinical processes. Business Process Management has proven to be a feasible and useful methodology to design and optimize clinical processes, as well as to automate tasks. However, a more comprehensive follow-up of this methodology, better technological support, and greater involvement of all the clinical staff are factors that play a key role for the development of its true potential.

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“…al., 2017). The quality of health care in the Balkan countries today is far lower than the European average (Buttigieg et. al., 2016).…”

Section: Introduction/ Backgroundmentioning

confidence: 99%

Leadreship in Serbian healthcare system

Sokolov-Milovančević¹,

Gračanac²,

Kitić³

2019

Ekonomika

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Background/Aim. To discuss current challenges and future perspectives in order to initiate a debate on the introduction of leadership in Serbia's health care system. The ultimate goal of the review is to provide a ground work on which future standardized training and credentialing curriculum could be based on. The PubMed and Web of Science databases were searched in December 2017 and January 2018 for scientific papers written in English using the keywords: health systems, management, leadership, medical education. Health care issues have been the subject of intense scientific discussions around the world for the past two decades. Most attention is drawn to the efforts of interested countries to find the most effective way of managing complex health care systems. There is evidence that management is important and that in successful management, the effects are correlated with management practices and promoted values. The situation where heads of health care teams of large clinical systems in Serbia are physicians, requires more attention to be paid to managerial and leadership skills. Clinical quality depends on employee team work, therefore leadership and management skills are necessary at all levels. The development of leadership competencies must be an integral part of the training and eductation of doctors in Serbia. There is currently a great necessity of a standardized curriculum to be developed and applyed with training and certification of current and future leaders.

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Business process management in health care: current challenges and future prospects

Cited by 27 publications

References 69 publications

The effect of digital technologies adoption in healthcare industry: a case based analysis

The effect of digital technologies adoption in healthcare industry: a case based analysis

Business Process Management for optimizing clinical processes: A systematic literature review

Leadreship in Serbian healthcare system

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