Business Process Assessment with Balanced Scorecard and Framework COBIT

Nagata, Harryston

doi:10.22219/kinetik.v3i3.639

Cited by 3 publications

(7 citation statements)

References 8 publications

(7 reference statements)

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“…Provide quality services. 3 Develop SOPs and management policies for the maintenance and use of IS / IT that will be implemented. 4…”

Section: Nomentioning

confidence: 99%

“…Information system to manage company inventory/warehouse data. 3 Information system to manage company project. 4…”

Section: Nomentioning

confidence: 99%

“…This competition encourages companies to adapt by innovating the information systems (IS) and information technology (IT) to survive [1]. The current development of IS / IT has made companies prioritize IS / IT in supporting their business activities [2] [3]. IS / IT is a priority because the implementation and benefits of IS / IT are considered the key to the company's business innovation's success in gaining a competitive advantage.…”

Section: Introductionmentioning

confidence: 99%

“…Company management is carried out professionally with competent human resources. 3 This year (2020), the company changed its client service focus from the government to private. 4…”

mentioning

confidence: 99%

“…There is no particular section/department that manages the company's IS / IT 2 Most company employees understand and can use some IS / IT to support the company's business. 3 The operations and production department manages the main business activities of the company.…”

mentioning

confidence: 99%

See 4 more Smart Citations

Selection of Information System Strategy Recommendations in Information Technology Company

Pakusadewa¹,

Suryani²,

Ambarwati³

et al. 2021

Proceedings of the 2nd International Conference on Business and Management of Technology (ICONBMT 2020)

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This study aims to determine recommendations for information systems and information technology strategies and sort the information system's implementation based on company needs. The research data was obtained from the results of questionnaires, interviews, and official company documents. There are currently some problems in using information systems and information technology in the company, such as business activities that are not optimized with the information system, company information systems that do not provide optimal benefits, and the management of information systems and information technology sufficient. It is also challenging to implement this information system because it considers many factors such as company needs, development costs, and infrastructure capability. Based on these problems, Ward and Peppard's framework with the Analytic Network Process -Benefit Opportunities Cost Risk method is used to find recommendations for information systems and information technology strategies. This research shows that the company does not utilize information systems and information technology to support its business operations. This study recommends some information system and information technology strategies whose application sequences have been adjusted to company needs and conditions. The ANP-BOCR results show that the development of an official website, a management information system, and a project management information system dictates its implementation priority.

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“…Provide quality services. 3 Develop SOPs and management policies for the maintenance and use of IS / IT that will be implemented. 4…”

Section: Nomentioning

confidence: 99%

“…Information system to manage company inventory/warehouse data. 3 Information system to manage company project. 4…”

Section: Nomentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

“…Company management is carried out professionally with competent human resources. 3 This year (2020), the company changed its client service focus from the government to private. 4…”

mentioning

confidence: 99%

mentioning

confidence: 99%

See 3 more Smart Citations

Selection of Information System Strategy Recommendations in Information Technology Company

Pakusadewa¹,

Suryani²,

Ambarwati³

et al. 2021

Proceedings of the 2nd International Conference on Business and Management of Technology (ICONBMT 2020)

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Pengukuran BSC Ti Menggunakan Metrik Alignment Goals Cobit 2019 (Studi Kasus: Unit Business Complaint Handling Divisi Solution Delivery and Assurance Pt Xyz)

Fadilah¹,

Abdurrahman

2022

jipi. jurnal. ilmiah. penelitian. dan. pembelajaran. informatik

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Implementing COBIT 2019-based IT BSC in the Business Complaint Handling Division of the Solution, Delivery, and Assurance Division is a step for the division to be able to find outperformance in the information technology (IT) field. In previous research related to the COBIT-based TI Balanced Scorecard (BSC) modeling in this unit using the SEM method, it was concluded that there was a performance effect between perspectives in the IT BSC. Based on these results, it is necessary to prove related to the implementation of the IT BSC and the influence between perspectives. This proof uses the COBIT 2019 alignment goals metric as a guide for collecting data related to IT-related performance in the Business Complaint Handling unit. Collecting data is done through the interview method with the parties concerned in the unit. In measuring the IT BSC using the 2019 COBIT alignment goals metric, it is necessary to understand the metrics and perspectives written in COBIT 2019. There are four perspectives in the 2019 COBIT-based IT BSC, namely corporate contribution, customer orientation, operational excellence, and future orientation. The analysis of the IT BSC measurement is carried out after the data corresponding to the metrics are collected, this aims to prove the influence between the IT BSC perspectives by the accepted hypothesis, namely the influence of future orientation on operational excellence, the influence of operational excellence on customer orientation and the influence of customer orientation on corporate contribution.

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An Evaluation of Control Objective for Information Related Technology (COBIT) 4.0 or 4.1: Systematic Literature Review

Wabiser¹,

Singgalen

2022

Journal-ISI

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Control Objective for Information Related Technology (COBIT 4.0 and 4.1) is one of Indonesia's most popular information technology audit frameworks. This article compares the maturity level of implementing information systems in Indonesia, especially government agencies, educational institutions, health institutions, and companies. The method used is a literature study of the research results from 2015-to 2020 related to COBIT 4.0 and COBIT 4.1. This study's results indicate that the conceptual framework of COBIT 4.1 is more dominant than COBIT 4.0. The Plan and Organize (PO) domain and the Delivery and Support (DS) domain are mainly used to focus studies on government agencies and companies. Meanwhile, the maturity level is dominated by the repeatable but intuitive (level 2) and defined process (level 3), which can be repeated and defined. Thus, studies on information system audit using the COBIT 4.0 and 4.1 conceptual frameworks need to be improved in education and health agencies or other agencies that integrate business processes with information technology.

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Business Process Assessment with Balanced Scorecard and Framework COBIT

Cited by 3 publications

References 8 publications

Selection of Information System Strategy Recommendations in Information Technology Company

Selection of Information System Strategy Recommendations in Information Technology Company

Pengukuran BSC Ti Menggunakan Metrik Alignment Goals Cobit 2019 (Studi Kasus: Unit Business Complaint Handling Divisi Solution Delivery and Assurance Pt Xyz)

An Evaluation of Control Objective for Information Related Technology (COBIT) 4.0 or 4.1: Systematic Literature Review

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